Kerry Express (Vietnam) - KEX Express

Kerry Express (Vietnam) - KEX Express Tracking

Kerry Express (Vietnam) is an express delivery service company in Vietnam.


Track Kerry Express shipments in Vietnam

Kerry Express (Vietnam) - KEX Express

Kerry Express, a key player in the logistics and express courier sector, inaugurated its operations in Vietnam in 2001, with its headquarters stationed in Ho Chi Minh City. A subsidiary of the globally recognized Kerry Logistics Network Limited and part of the distinguished Kerry Group, KEX Express enjoys the pedigree of an illustrious lineage which includes entities such as the Shangri-La Hotel Group and Kerry Asia Road Transport. The venture has rapidly grown, expanding its network to over 120 service points across Vietnam and establishing a substantial infrastructure that spans over 5.2 million square meters globally, supported by a colossal force of 28,000+ employees worldwide.

Core Philosophy and Services

Kerry Express Vietnam operates under a philosophy that prioritizes focus, steering clear from being a jack-of-all-trades to mastering the domestic parcel delivery segment. The company emphasizes simplicity, promising next-day delivery anywhere within Vietnam. The firm undertakes the commitment of sustainable growth, driving continuous investments to augment its nationwide platform and foster customer and employee satisfaction. By offering a versatile range of services including B2B, B2C, and C2C channels, Kerry Express caters to an extensive client base comprising individual customers as well as businesses with recurrent, substantial shipping needs.

Shipment Tracking with Kerry Express

To ensure a smooth and reliable shipping experience, Kerry Express provides detailed shipment tracking solutions. Customers can track their parcels using a unique tracking number assigned to each shipment, thus being able to monitor the progress of their parcels until delivery. This service plays a pivotal role in enhancing the transparency and reliability of the shipping process, allowing for real-time updates on the parcel's status and ensuring peace of mind for both senders and recipients.

How to Track Kerry Express shipments in Vietnam?

To track Kerry Express shipments in Vietnam, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "Kerry Express (Vietnam)". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.

Delivery Time and Examples

With an extensive range of services to choose from, Kerry Express promises delivery times that suit varying customer needs. The Standard Express service assures delivery in a span of 1 to 2 days, providing a fast solution for urgent deliveries. The 48h Express is another viable option, with a delivery window of 3 to 4 days, while the road cargo transportation service caters to bulky goods with a timeline of 5 to 7 days. The versatility in services ensures that whether it's a small package or a bulky consignment, timely delivery is guaranteed.

Contacting Kerry Express for Support

In the case of inquiries or shipment-related concerns, customers can reach out to Kerry Express through multiple channels. The main office is located at the 7th floor, Pico Plaza, 20 Cong Hoa, Ward 12, Tan Binh District, Ho Chi Minh City, Vietnam. For email assistance, one can contact them at [email protected]. The customer service team is adept at handling a wide range of queries and ensuring that all concerns are addressed promptly, maintaining the company's commitment to simplicity and focused service delivery.

Kerry Express Vietnam stands as a testament to expertise and reliability in the courier industry, fostering connections and bridging distances with each parcel delivered. Whether it is domestic or international shipping, Kerry Express leverages its vast network and skilled workforce to provide seamless, efficient, and reliable courier solutions.

Frequently Asked Questions about Kerry Express in Vietnam

What services does Kerry Express offer?

Kerry Express offers a broad array of services to meet various shipping needs, including standard express delivery within 1-2 days, 48-hour express delivery, road cargo transportation for bulky goods, cash-on-delivery (COD) service for businesses, and international express service to several countries around the world.

What is the format of the Kerry Express tracking number?

Kerry Express tracking numbers are formatted with a sequence of 9 digits, for example, 401234567. This unique number is assigned to your shipment, allowing you to monitor its status in real time through the Kerry Express website. Ensure to keep this number safe and readily accessible to facilitate easy tracking of your parcel at any time.

How do I use the cash-on-delivery (COD) service?

The cash-on-delivery service offered by Kerry Express is a hassle-free option for businesses of all sizes. When utilizing this service, Kerry Express will take responsibility for collecting the payment for your goods upon delivery, providing a seamless transaction experience for both sellers and buyers.

What is the maximum weight allowed for a shipment?

Kerry Express accommodates a wide range of shipment sizes, including bulky and heavy goods. However, the exact weight limit can vary depending on the specific service chosen and the destination of the shipment. To find out the weight restrictions applicable to your shipment, it is advisable to contact Kerry Express directly or refer to the detailed service information available on their website.

How do I report a problem with my delivery?

If you encounter any issues with your delivery, you can contact Kerry Express customer service for assistance. Reach out to them via email at [email protected], detailing the issue, and providing necessary information such as the tracking number for a swift resolution.

Can I change my delivery address after the shipment has been dispatched?

Modifying the delivery address post-dispatch can be a complex process. However, Kerry Express endeavors to accommodate such requests where possible. To request a change in the delivery address, contact the customer service team promptly with the relevant details, including the tracking number and the new address.

How does Kerry Express ensure the safety of my parcel?

Kerry Express is committed to safeguarding your shipments through stringent safety protocols. The parcels are carefully arranged in the warehouse and packaged according to set standards to prevent damage during transit. Moreover, the shipment process involves meticulous tracking at each stage to ensure the safe delivery of your parcel.

What is the procedure for international shipments?

Kerry Express facilitates international shipping through its vast network in various countries including Hong Kong, Thailand, Singapore, and more. When opting for international express service, ensure to comply with all the customs and documentation requirements stipulated by Kerry Express to guarantee a smooth shipping experience.

Does Kerry Express offer services for e-commerce businesses?

Yes, Kerry Express is a pivotal player in the e-commerce sector, partnering with renowned e-commerce platforms like Tiki, Zara, and Zalora. They offer comprehensive solutions including nationwide delivery, API integration, return management, and customer support, fostering a supportive ecosystem for e-commerce businesses.

Are there any restricted items that cannot be shipped via Kerry Express?

Kerry Express maintains a list of prohibited items in line with regulatory requirements and safety standards. It is imperative to review this list before shipping to ensure that your items are not restricted. For detailed information on the prohibited items, you can refer to the guidelines available on the Kerry Express website.