Kerry Express (Hong Kong)

Kerry Express (Hong Kong) Tracking

Kerry Express (Hong Kong) is an express logistics company headquartered in Kowloon, Hong Kong


Track Kerry Express shipments in Hong Kong

Kerry Express (Hong Kong)

Kerry Express in Hong Kong has built an esteemed reputation over the decades. Initially established as TGX in 1990, it underwent a series of evolutions. After joining Kerry Logistics in 2012, it underwent a name change to Kerry Express (Hong Kong) in April 2016. With over 25 years of express experience under its belt, the company boasts a dedicated team of over 300 employees and operates more than 60 vehicles daily in Hong Kong.

With its central focus being domestic last-mile delivery, Kerry Express adds significant value to its client's products and services. Their unyielding commitment to service quality pushes them towards continual improvement. This dedication is reflected in their core principles - maintaining the utmost integrity and valuing clients by being neutral and trustworthy. Furthermore, their proactive approach towards sustainable development showcases their commitment. They invest resources in bolstering their operational platform, creating tangible value for both staff and clientele.

Services Offered By Kerry Express

B2B (Business-to-Business) Deliveries

Kerry Express takes pride in serving thousands of corporate clients, including SMEs, focusing on deliveries to offices and various business locations. Recognizing the uniqueness of every company, they've instituted a dedicated Customer Relationship Management Team. This team's primary objective is to curate customized express solutions tailored to individual client requirements.

B2C (Business-to-Consumer) Deliveries

The e-commerce sector in Hong Kong is witnessing unprecedented growth, and Kerry Express has positioned itself as a pivotal player in this space. They have established collaborations with numerous e-commerce platforms in Hong Kong. Being cognizant of the importance of user experience in e-commerce, Kerry Express has heavily invested in technology, human resources, and equipment to amplify user convenience and delivery efficiency. Additionally, they offer a unique Cash-On-Delivery service, assisting e-commerce platforms in collecting cash payments directly from the end customers.

Regional Express Services

Branching out further, Kerry Express also facilitates comprehensive regional express services. This includes everything from intermodal services to customs clearance and even insurance brokerage. They guide clients through the labyrinth of import and export regulations, ensuring seamless transactions. Their online real-time parcel track and trace feature is an integral component, allowing users to monitor their parcels, thereby ensuring a hassle-free logistics experience. Areas they serve span across Hong Kong, Mainland China, Taiwan, Thailand, Vietnam, Malaysia, and Cambodia.

Logistics Fulfillment Solution

Capitalizing on Hong Kong's status as a free port and its strategic positioning as a gateway to Mainland China, Kerry Express presents itself as an optimal choice for an e-commerce fulfillment center. Leveraging the service excellence of Kerry Logistics, they extend fulfillment services and intricate inventory management solutions to e-commerce clients of varied sizes.

Shipment Tracking and Delivery Times

How does Kerry Express shipment tracking work in Hong Kong?

Keeping with the global trend, Kerry Express offers a robust online parcel track and trace mechanism. This real-time tracking system empowers customers to keep tabs on their shipments, giving insights into every step of the delivery process, ensuring transparency and trustworthiness.

How to Track Kerry Express shipments in Hong Kong?

To track Kerry Express shipments in Hong Kong, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "Kerry Express (Hong Kong)". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.

Delivery Times & Examples

Delivery times with Kerry Express can vary. Their rush courier and delivery services are diverse, including a rush service where couriers ensure direct pick-up and delivery without any stops, typically culminating in under 3 hours. Moreover, their same-day and rush freight delivery services cater to a vast expanse of areas throughout Hong Kong, ensuring timely and safe deliveries.

Frequently Asked Questions about Kerry Express Shipment Issues

What is the largest size package Kerry Express can deliver?

Kerry Express can accommodate various sizes of packages. They provide vehicles ranging from small vans up to 5.5 Ton and 9-ton trucks, catering to diverse delivery needs.

Will my delivery require a signature upon receipt?

Yes, all deliveries by Kerry Express are completed with a signed proof of delivery. This ensures the authenticity of the delivery, and the proof is instantly available via the e-Shipment platform customer portal.

How fast can Kerry Express deliver my package?

Kerry Express offers various delivery speeds, depending on the service chosen. Their rush courier service, for example, promises direct delivery with no intermediary stops, typically completing within 3 hours from the pickup.

Does Kerry Express offer same-day freight delivery?

Yes, Kerry Express provides same-day and rush freight delivery services that cater to locations throughout Hong Kong. If you have an urgent freight requirement, Kerry Express ensures it reaches its destination safely and promptly on the same day.

What should I do if my shipment is delayed?

If you notice a delay in your shipment, it's recommended to contact Kerry Express directly. They can provide you with the most recent updates and assist in resolving any potential issues causing the delay.

Is there a Cash-On-Delivery service available for e-commerce shipments?

Yes, Kerry Express provides a Cash-On-Delivery service specifically designed to assist e-commerce platforms. This service allows e-commerce clients to collect cash payments directly from the end customers upon delivery.

How do I contact Kerry Express if I face issues with my shipment?

For any shipment-related concerns or queries, you can directly contact Kerry Express's dedicated customer service team. They prioritize client satisfaction and are always ready to assist with any shipment-related issues.