Service Points is associated with the logistics operation presented on its official website under the name Super Parcel Track. The company is based in Ningbo, China and focuses on helping webshops and fulfillment businesses move orders from China toward European markets. Its service is aimed particularly at cross-border e-commerce logistics rather than conventional domestic consumer parcel delivery.
The official service describes its main activity as shipping goods from China to Europe. It handles both individual shipments and bulk consignments, allowing e-commerce businesses to consolidate or move orders according to their fulfillment requirements. The company presents itself as a backend logistics partner for European order-fulfillment businesses.
A central part of the Service Points operation is its DDU shipping line. The official website describes its specialty as DDU, or Delivered Duty Unpaid, and states that this method is used for its customers. Because cross-border shipments can involve customs procedures and onward transportation after reaching Europe, recipients may see several stages or logistics partners during the journey.
The company also provides an online Track & Trace platform where shipment identifiers can be entered to retrieve available logistics information. Public information on the official website is relatively limited compared with larger international couriers, so details such as exact destination coverage, service-specific delivery commitments and standardized tracking-number patterns should not be assumed unless they are supplied with the individual shipment.
How Service Points shipment tracking works
You can Track a Service Points package through 4Tracking by entering the shipment tracking number in the tracking field. 4Tracking can automatically identify supported carriers from the number; select Service Points if necessary, press the Track button, and you will be redirected to the results page where the available shipment events are displayed.
The official Super Parcel Track website also provides a dedicated Track & Trace platform with a field for entering a tracking number. The amount of information displayed depends on what has been recorded for the shipment and whether another logistics provider is involved later in the route.
Because Service Points mainly describes cross-border logistics from China toward Europe, package tracking can involve several transportation stages. A shipment may first be processed in China, move through international transportation and customs-related procedures, and then be transferred to another company for onward or final delivery.
If Tracking does not show a result immediately, verify the number with the seller or sender. Online retailers can create order references that are different from the logistics tracking number, so the number shown on an order page is not always the identifier accepted by the carrier's Track & Trace system.
Service Points tracking number formats
The official Service Points website does not publish a fixed tracking-number prefix, character length or universal format for shipments. It provides a tracking-number input field but does not document a pattern that can safely be used to identify every Service Points package.
For this reason, use the complete Tracking number exactly as supplied by the seller, webshop or logistics provider. Do not add a prefix, remove characters or change the number simply because it looks different from another Service Points shipment.
Different e-commerce customers or downstream delivery partners may also use their own references. If you receive a second tracking number after the shipment reaches another logistics network, keep both identifiers because the newer number may be needed to follow final-mile delivery.
Service Points delivery times and supported examples
The official Service Points website does not publish a standard delivery-time table for shipments from China to Europe. It confirms that its main logistics activity is transportation from China toward Europe, but it does not provide a verified promise such as a fixed number of working days for individual parcels.
The company's terms also state that when a period for completing work has been agreed, that period is not automatically treated as a strict contractual deadline. This means that a shipment-specific estimate supplied by the seller or logistics provider should be treated as the relevant reference rather than applying an unsupported general delivery time to every Service Points package.
Delivery can also be affected by circumstances outside the carrier's control. The official terms mention examples such as problems involving third-party service providers, government measures, unforeseen transportation problems, adverse weather and work stoppages. International packages may additionally spend time moving between logistics partners without generating a new public Tracking event.
Because no official route-by-route transit schedule is published, a reliable delivery-time example cannot be provided without inventing information. For an individual order, use the delivery estimate given by the webshop or sender and compare it with the latest package tracking events.
How to contact Service Points about shipment issues
The official website lists the Service Points operation under Super Parcel Track and publishes the telephone number +86-19975321596. Customers can also contact the company by email at tracking-sp@gmail.com.
The published business address is Rooms 808-809, Block A, Qidi Park, 1277 Zhongguan West Road, Zhuangshi Subdistrict, Zhenhai District, Ningbo, China 315200. When contacting support, provide the complete Tracking number, seller information, shipment date and latest visible status so the company can identify the shipment more easily.
The official terms state that customers should report a problem with a supplied service as soon as possible and provide a detailed description of the issue. The terms specify a complaint period of within one month after discovering a problem for customers and within two months for consumers. These are contractual complaint provisions and should not be interpreted as a reason to wait before asking about a delayed or missing shipment.
For purchases from an online store or marketplace, contacting the seller first is often especially useful. The webshop arranged the shipment and may have access to additional Service Points information, the correct logistics number or a later final-mile tracking reference. The sender is also better positioned to escalate a missing shipment through its commercial logistics account.
Frequently asked questions about Service Points package tracking issues
Why is my Service Points tracking number not working?
Make sure you entered the actual logistics Tracking number rather than the webshop's order number or payment reference. Service Points does not publish one standard tracking-number format, so do not modify the identifier to make it resemble another shipment. If no result appears, ask the seller to confirm the correct tracking number.
What does a Service Points tracking number look like?
The official website does not publish a verified prefix, length or character pattern for Service Points tracking numbers. Use the complete identifier supplied with your individual shipment rather than relying on unofficial examples.
Why has my Service Points Tracking stopped updating?
Cross-border packages can travel between facilities or logistics partners without receiving a public scan at every step. Customs-related processing and transfer to another carrier can also create gaps. A temporary pause therefore does not automatically mean that the shipment is lost.
How long does a Service Points package take to arrive?
No universal delivery time is published on the official website. Service Points states that it mainly ships from China to Europe, but it does not provide a verified route-by-route parcel transit table. Use the estimate supplied by the seller together with the latest Tracking events for your specific shipment.
Does Service Points ship from China to Europe?
Yes. The official website states that the company mainly transports shipments from China to Europe and handles both individual and bulk consignments. However, it does not publish a complete country-by-country destination list, so support for a specific European destination should be confirmed through the sender.
What does DDU mean on a Service Points shipment?
The official website describes Service Points as specializing in DDU, meaning Delivered Duty Unpaid, shipments. This is the terminology used by the company for its cross-border logistics line. The exact customs and import arrangements for an individual order should be confirmed with the seller because they can depend on the shipment and destination.
Why does another carrier appear in my Service Points package tracking?
Service Points' terms allow services to be performed partly by third parties, and international e-commerce shipments can be handed to other logistics providers during transportation or final delivery. If another carrier and tracking number appear, keep that reference because it may provide more detailed final-mile Tracking.
What should I do if my Service Points package is delayed?
Check the latest package tracking events first and compare them with the delivery estimate supplied by the webshop. Because Service Points does not publish a universal transit-time promise, an individual delay should be assessed against the seller's expected timeframe. If the shipment is significantly overdue, contact the seller and provide the Tracking number.
What should I do if Service Points Tracking says delivered but I did not receive the package?
Check whether another household member, neighbour, reception desk or local delivery partner received the shipment. If a final-mile carrier appears in Tracking, check its delivery information as well. If the package still cannot be located, contact the seller promptly so the sender can investigate with Service Points and any downstream carrier.
How can I contact Service Points about a shipment?
The official website publishes the telephone number +86-19975321596 and email address tracking-sp@gmail.com. Include the tracking number and a clear description of the shipment problem when requesting assistance.
Monthly Delivery Performance for Service Points – September 2026
Our comprehensive monthly delivery report for Service Points in September 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 HKGHong Kong |  DEUGermany |
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 NLDNetherlands |  CHESwitzerland |
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