Philippine Postal Corporation, commonly known as PHLPost, is the national postal operator of the Philippines. Established on April 2, 1992, it operates under the jurisdiction of the Department of Information and Communications Technology (DICT). PHLPost provides a wide range of postal services tailored to meet the needs of individuals, businesses, and public institutions. The headquarters of PHLPost are situated in the central district of Manila, Philippines.
PHLPost is committed to delivering efficient and reliable postal services that cover the entire archipelago. Serving both local and international postal needs, PHLPost is an integral part of the country's communication and logistics infrastructure. From bustling cities to remote island communities, PHLPost ensures that all Filipinos can access postal services.
In keeping up with the digital age, PHLPost has integrated various online services to enhance customer experience. Notably, it offers online shipment tracking, allowing customers to monitor their packages in real time from dispatch to delivery.
Services Offered by PHLPost
PHLPost offers a comprehensive range of services to cater to the varied needs of its customers. In addition to standard mail delivery, the organization offers Express Mail Service (EMS), registered mail, parcel delivery, and money order services. They also offer financial services such as postal savings, remittances, and insurance, contributing to financial inclusion particularly in underserved areas.
A notable feature offered by PHLPost is its shipment tracking service. This enables customers to track their packages in real time, ensuring transparency and providing peace of mind.
Tracking Shipments with PHLPost
PHLPost offers an online tracking system that enables customers to track their parcels and letters throughout the delivery process. By entering the unique tracking number provided at the time of postage on the PHLPost website, customers can access real-time information about their shipment's location and status.
How to Track PHLPost Shipments?
To track a PHLPost shipments, enter the tracking number in the field above, click the "Carrier" button, and select "PHLPost" If you're unsure which carrier is handling your shipment, let the system choose the carrier automatically on your behalf. After that, click the "Track" button, and you will be redirected to the tracking results page. Here, you will find detailed information about your shipment, including locations and dates.
What does a PHLPost Tracking Number Look Like?
A typical PHLPost tracking number consists of 13 alphanumeric characters, starting with two letters, followed by nine digits, and ending with 'PH'. An example of a PHLPost tracking number would be 'RR123456789PH'. This unique identifier allows for each parcel or letter to be individually tracked throughout the delivery process.
PHLPost Delivery Times
The delivery time for PHLPost services largely depends on the type of service selected and the destination of the package. Domestic shipments within the Philippines typically take 1-3 business days, while international delivery times can vary considerably, often taking 7 to 21 business days, depending on the destination and the type of postal service used.
For instance, a domestic parcel sent from Manila to Cebu might arrive within 1-3 business days. On the other hand, an international parcel sent to the United States might take 7-14 business days to reach its destination, subject to customs procedures and the exact location within the country.
How to Contact PHLPost?
If you encounter any issues with your PHLPost shipments or need general assistance, the PHLPost customer service team is readily available to help. For regular inquiries, reach out to them via phone at (02) 8288 7678 or through email at [email protected]. The customer service team operates from Monday to Friday, 8:00AM - 5:00PM.
For customers who are using Express Mail Service (EMS), specific inquiries and concerns can be sent to [email protected]. And for assistance regarding the AIRMAIL service, you can direct your inquiries to [email protected]. Remember to include necessary details such as your tracking number when sending an email for a more streamlined assistance.
Frequently Asked Questions about PHLPost Shipment Issues
What should I do if my PHLPost shipment tracking isn't updating?
If your PHLPost shipment's tracking status hasn't updated in several days, it could be due to the package being in transit between tracking points. However, if it hasn't updated for over five business days, it's advisable to contact PHLPost customer service for assistance.
What does 'In Transit' mean for my PHLPost shipment?
When your PHLPost shipment's status is 'In Transit', it indicates that the package is on its way to the delivery address. This status will update as the package moves through the various stages of the delivery process.
What should I do if my PHLPost shipment is delayed?
If your PHLPost shipment is delayed beyond the estimated delivery date, you should first check the status using your tracking number. If the tracking information hasn't updated in several days or if the delay is significant, it's recommended to contact PHLPost customer service for further assistance.
What should I do if my PHLPost shipment's status says 'Delivered', but I haven't received my package?
If your PHLPost tracking information indicates 'Delivered', but you have not received your package, it's advisable to check with your neighbors or your local post office. If you still can't locate the package, contact PHLPost's customer service for further assistance.
Can I send cash through PHLPost?
It is generally not recommended to send cash through the mail due to the risk of loss or theft. Instead, PHLPost offers money order services for secure monetary transfers.
What should I do if my PHLPost package is marked as 'Returned to Sender'?
If your PHLPost package is marked as 'Returned to Sender', it could be due to various reasons like incorrect address, failure to claim, or refusal by the recipient. In such cases, you should contact PHLPost customer service for further guidance.
What is the weight limit for PHLPost parcels?
The weight limit for PHLPost parcels depends on the service type and destination. For domestic services, the maximum weight is generally 30 kg. For international services, it can vary based on the country's postal regulations. For specific weight limits, it is advisable to contact PHLPost or refer to their website.
Can I change the delivery address of my PHLPost shipment after it has been dispatched?
Once a package has been dispatched, it is generally not possible to change the delivery address. If there are any issues with the delivery address, it's recommended to contact PHLPost customer service as soon as possible for assistance.
What should I do if I received a damaged package from PHLPost?
If you receive a damaged package, report the issue to PHLPost immediately. It's recommended to take photos of the damaged package before opening it, as this can serve as evidence when filing a complaint. You can contact PHLPost customer service for guidance on how to proceed.
Does PHLPost offer a pickup service?
PHLPost does offer a pickup service for certain services like Express Mail Service (EMS). You can arrange for pickup by contacting PHLPost customer service or visiting a local post office.
What does 'Customs Clearance' mean for my PHLPost shipment?
'Customs Clearance' means that your PHLPost shipment is going through the customs process in the destination country. During this time, the package is inspected, and any applicable customs duties are calculated. This process can take anywhere from a few days to a couple of weeks, depending on the customs procedures of the specific country.