Oman Post is a government-operated postal service in the Sultanate of Oman, providing a broad spectrum of postal and courier services. Established in the year 1856, Oman Post has developed into a reliable pillar of the Omani communications sector, ensuring that mail and parcels reach every corner of the country and beyond. The company offers a multitude of services including letter post, parcel service, EMS, delivery, freight forwarding, third-party logistics, and more.
The headquarters of Oman Post is strategically located in Muscat, the capital city of Oman. The location serves as a nodal point for the company's operations, managing the processing and distribution of mail and packages throughout the Sultanate and the rest of the world. The well-equipped infrastructure, combined with a committed workforce, ensures the smooth functioning of operations, delivering on the promise of swift and secure postal services.
Oman Post is continuously evolving, staying abreast of the latest technology and global best practices to meet the demands of a rapidly changing world. Beyond the traditional postal services, it has ventured into e-commerce logistics and financial services, catering to the needs of both individuals and businesses. It maintains a robust network of post offices across the country and prides itself on its commitment to customer service and reliability.
Oman Post Shipment Tracking
Shipment tracking is a key feature of Oman Post's services, providing customers with real-time updates about the status and location of their shipments. To track a shipment, customers simply need to input their unique tracking number on the Oman Post website. The tracking system provides detailed information about the shipment's journey, including the departure, transit, and delivery status.
How to Track Oman Post Shipments?
To track a Oman Post shipment, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "Oman Post". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
Understanding Oman Post Tracking Numbers
Oman Post's tracking numbers generally consist of 13 alphanumeric characters. It usually starts with two alphabets, followed by nine digits, and ends with "OM". An example of a tracking number would be "CP123456789OM". This unique identifier is essential to track the shipment's progress throughout the delivery process.
Oman Post Delivery Times
The delivery time for Oman Post shipments is dependent on the type of service used and the destination of the shipment. For local shipments within Oman, delivery is typically completed within 2-3 business days. International shipments may take anywhere from one to three weeks, depending on the country and customs procedures. However, these delivery times are estimated and actual delivery times may vary. Regular tracking of the shipment will provide the most up-to-date information.
Frequently Asked Questions about Oman Post
How to Contact Oman Post for Shipment Issues?
If you require assistance with your Oman Post shipments, various methods of communication are readily available to connect with their customer service team.
For individuals residing in Oman, you can directly dial 1001 to reach Oman Post's customer service hotline. They have a dedicated team on standby to address your concerns swiftly and professionally.
If you are outside Oman, you can still get in touch with them via phone by dialing +968 24922000. International charges may apply according to your service provider's rates.
Alternatively, you can write an email to [email protected], detailing your issue or query. Remember to include all necessary details such as your tracking number for a more streamlined response. Generally, they respond to emails within a business day or two.
Furthermore, you can also fill out a contact form on their website if you prefer. The form can be accessed at the following URL: https://www.omanpost.om/ar/contact/contact_us. Fill in the required information and detail your concern, and a customer service representative will respond at the earliest opportunity.
What to Do If Your Oman Post Shipment Tracking Isn't Updating?
Occasionally, the status of your Oman Post shipment may not update for several days. This could be due to your package being in transit between tracking points. If the status does not change for an extended period, contact Oman Post's customer service for assistance.
What Does 'In Transit' Mean on Your Oman Post Shipment?
The 'In Transit' status on your Oman Post shipment signifies that your package is currently on its way to the delivery address. The status will update as the package passes through various stages of the delivery process.
What Should You Do If Your Oman Post Shipment Is Delayed?
If your Oman Post shipment is delayed beyond the estimated delivery time, first check the status using your tracking number. If the tracking information has not been updated for a while, or if the delay is significant, reach out to Oman Post's customer service for further assistance.
What If Your Oman Post Shipment Status Says 'Delivered' But You Haven't Received Your Package?
If the status of your Oman Post shipment says 'Delivered' but you haven't received your package, first check with your neighbors or local post office. If you still can't locate the package, contact Oman Post's customer service for further assistance.
What to Do If You Received a Damaged Package from Oman Post?
If you receive a damaged package from Oman Post, report it immediately to their customer service. Provide them with all necessary information about the shipment, including the tracking number and details of the damage, to expedite the resolution process.
What to Do If You Missed Your Oman Post Delivery?
If you missed your delivery, Oman Post will typically leave a notice with information about the next delivery attempt or instructions for picking up your package from a nearby post office. Follow the instructions on the notice to ensure you receive your package.
Examples of statuses which Oman Post shipment tracking passes
| Statuses |
| Cancel item export |
| Deliver item (Inb) |
| Handover item to delivery agent (Inb) |
| Held by customs |
| Hold item at office of exchange (Inb) |
| Hold item at office of exchange (Otb) |
| Hold item at point of delivery (Inb) |
| Insert item into bag (Otb) |
| Insert item into domestic bag |
| Picked up by Carrier |
| Receive item at collection point for pick-up (Inb) |
| Receive item at delivery office (Inb) |
| Receive item at office of exchange (Inb) |
| Receive item at office of exchange (Otb) |
| Receive item at sorting centre (Inb) |
| Receive item from customer (Otb) |
| Record item customs information (Inb) |
| Return item from customs (Inb) |
| Return item from customs (Otb) |
| Send item abroad (EDI-received) |
| Send item out for physical delivery (Inb) |
| Send item out of sorting centre (Inb) |
| Send item to customs (Inb) |
| Send item to customs (Otb) |
| Send item to domestic location (Inb) |
| Stop item import (Inb) |
| Unsuccessful item delivery attempt (Inb) |