EMS, or Express Mail Service, is a global postal service that operates in conjunction with national postal services in many countries worldwide to offer expedited delivery of mail and packages. Being a cooperative of the Universal Postal Union, a specialized agency of the United Nations, EMS currently operates in more than 190 countries and territories, providing a universal and reliable shipping solution for consumers and businesses alike.
Due to its collaborative approach, EMS ensures a high standard of service across different regions, integrating domestic and international postal networks to facilitate a smoother and faster delivery process. It provides a range of services including, but not limited to, document and merchandise shipping, making it a preferred choice for many looking for cost-effective yet efficient international shipping solutions.
EMS Shipment Tracking
One of the notable features of EMS is its shipment tracking system, which offers users the ability to monitor their packages in real time as they move from the origin to the destination. Tracking is a simple process where the sender or the recipient inputs a unique tracking number allocated to the parcel at the time of dispatch on the EMS official website or the respective national postal service’s website or using our shipment tracking platform.
This tracking number is a series of numbers, and occasionally letters, that is unique to each shipment, serving as a means to trace every step of the package’s journey. Not only does this system offer peace of mind to customers, but it also ensures transparency and enhances the security of the service by minimizing the chances of loss or theft.
How to Track EMS Shipments?
To track EMS shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "EMS". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
What does an EMS tracking number look like?
The EMS tracking number is a unique identifier that facilitates the tracking of parcels at various stages of the delivery process. Each EMS tracking number begins with two letters, followed by a sequence of nine digits, and ending with a two-letter country code representing the origin country of the shipment. Therefore, a typical tracking number will follow this format: EE123456789XX.
Let's dissect this a bit further. The first two letters are service indicators that signify the type of service selected. Following this, the nine digits are a unique code allocated to that specific shipment, helping in distinguishing it from others. Lastly, the final two letters represent the country from which the shipment originated, aiding in providing information on the initial dispatch point and allowing a seamless international tracking experience. Understanding this tracking number format will enable customers to ensure that they have a valid number and can accurately track their shipments throughout the EMS network.
For instance, if a package is being sent from the United States, the tracking number might look something like this: EE123456789US. This structured format of the tracking number ensures that each parcel can be individually monitored, providing updates from the point of collection to delivery, and offering a reliable way to check the status of a shipment at any given time.
Delivery Time Frames
The EMS delivery time varies depending on a range of factors including the origin and destination of the package, the service selected, and other logistical considerations. For domestic shipments, EMS aims to offer expedited delivery, often ensuring that parcels reach their destinations within a span of 24 to 72 hours. However, it should be noted that delivery times can fluctuate based on the specific circumstances of each shipment.
When it comes to international shipments, EMS strives to connect different corners of the world with a reliable service, typically delivering packages within 3 to 7 business days. To provide a more concrete understanding, a shipment from the United States to Canada through EMS can generally be expected to be delivered within 3-5 business days, whereas a shipment to a farther destination, like Australia, might take around 5-7 business days. These are, however, estimated timelines, and actual delivery times can vary.
Contacting EMS for Shipment Issues
In the event of facing issues with an EMS shipment, reaching out to customer service is advisable. The contact details can usually be found on the official website of EMS or the respective national postal service handling the EMS shipment in the country of origin or destination. It’s essential to keep the tracking number at hand when contacting customer service, as it will be the primary reference point for any assistance required.
EMS prioritizes customer satisfaction and works diligently to address concerns such as delays, damaged goods, or missing parcels. It is recommended to reach out promptly in case of any irregularities to ensure a swift resolution.
Frequently asked questions about EMS shipment-related issues
In this section, we will delve into some of the frequently asked questions regarding EMS service and how to address various shipment-related issues.
What is EMS?
EMS, or Express Mail Service, is an international postal Express Mail delivery service offered by postal-administration members of the Universal Postal Union (UPU). These administrations created EMS to foster cooperation between postal services globally, allowing them to offer a high-speed and high-quality delivery service to their customers.
How does EMS Shipment Tracking Work?
Shipment tracking with EMS is facilitated through the unique tracking number assigned to every parcel. Customers can track their packages by entering the EMS tracking number on the official website of their local postal service or on the EMS official website. This service allows you to monitor your shipment's progress and receive real-time updates on its status.
What Does an EMS Tracking Number Look Like?
An EMS tracking number follows the format: EE123456789XX, where "EE" is a service indicator, "123456789" is a unique identifier for your shipment, and "XX" is a two-letter country code representing the shipment's origin country. This structured format ensures easy and accurate shipment tracking.
What are the Typical EMS Delivery Times?
EMS aims to offer swift and efficient services. However, delivery times can vary based on various factors including the destination country and the nature of the item being shipped. Typically, domestic shipments take a few days, while international shipments can take anywhere from 3 to 14 business days, or sometimes more, depending upon the distance and customs procedures of the destination country.
How Do I Contact EMS if There is an Issue with My Shipment?
In case of any issues with your shipment, it is recommended to contact the customer service of the local postal service offering EMS or reach out to them through their official website. Prepare to provide them with all necessary details including the EMS tracking number to get assistance swiftly.
Can I Track a Package Without a Tracking Number?
Tracking a package without a tracking number can be challenging. However, you can contact the sender to obtain the tracking number. If that’s not possible, contacting the local postal service with details of your shipment might sometimes help in locating the parcel, but it is not guaranteed.
How Can I Get Updates on the Shipment’s Location?
Apart from the online tracking facility, many postal services offer SMS notifications and mobile apps where you can register to receive real-time updates on your shipment's location. Check with your local postal service to see if they offer these services.
What Should I Do if My Shipment is Delayed?
In case of a delayed shipment, you should first check the EMS tracking system to know the current status of your shipment. If the package is stuck at a particular location for an extended period, or if you notice any irregularities, contact the customer service of the local postal service to inquire and receive assistance.
Is There a Weight Limit for EMS Shipments?
Yes, there is a weight limit for EMS shipments, but it varies depending on the origin and destination countries. It is always best to check the weight restrictions specific to your country on the official EMS or local postal service website before shipping.
Can I Ship Fragile or Perishable Items through EMS?
Yes, you can ship fragile and perishable items through EMS. However, it is important to properly package these items to prevent any damage during transit and to adhere to any guidelines or restrictions laid out by EMS for the shipping of such items.
Examples of statuses which EMS shipment tracking passes
| Statuses |
| Arrived at destination import office |
| Arrived at export office |
| Arrived at post office |
| Arrived at sorting center |
| Arrived at transit country |
| Available for pick-up at collection point |
| Delivered |
| Delivery attempted |
| Departed from destination import office |
| Departed from export office |
| Departed from transit country |
| Export cancelled |
| Held at delivery depot |
| Held at destination import office |
| Held at export office |
| Held for customs inspection |
| Held for export customs inspection |
| Import cancelled |
| Out for delivery |
| Posted |
| Presented to export customs and security |
| Presented to import customs |
| Released from export customs and security |
| Released from import customs |
| Sorting completed |