DHL eCommerce Asia, a division of the global shipping titan, DHL, is an integral player in the field of international logistics, particularly focusing on the burgeoning markets in Asia. Catering to both businesses and consumers, DHL eCommerce Asia offers customized solutions designed to facilitate seamless, efficient, and cost-effective ecommerce. From strategic warehousing to optimized transportation routes, DHL eCommerce Asia strives to drive the success of its customers in the global marketplace.
The range of services provided by DHL eCommerce Asia is expansive, catering to the unique requirements of the Asian market. These services include domestic and international parcel delivery, return solutions, e-fulfillment, and more. The company strives to deliver a holistic suite of services that not only take care of logistics but also help enhance customer experience. This is complemented by DHL's global network and local expertise, ensuring high levels of service quality and reliability.
DHL eCommerce Asia's headquarters are situated in Singapore, a strategic location at the heart of the Asian economic hub. From here, it oversees operations across Asia, serving a broad range of customers, from small businesses to large enterprises, and managing an extensive network of logistics and shipping routes.
Shipment Tracking at DHL eCommerce Asia
How does DHL eCommerce Asia Shipment Tracking Work?
One of the standout features of DHL eCommerce Asia is its tracking system. This tool empowers customers to monitor their packages in real-time, providing visibility and peace of mind throughout the entire delivery process. Once a shipment is sent off, its status can be checked at any point until it reaches its final destination.
How to Track DHL eCommerce Asia Shipments?
To track DHL eCommerce Asia shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "DHL eCommerce Asia". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
What does a DHL eCommerce Asia Tracking Number Look Like?
A standard DHL eCommerce Asia tracking number usually consists of 10 digits. However, the structure of tracking numbers can vary depending on the specific service used and the region in which the service is provided. Nevertheless, the tracking number is a unique identifier that allows each shipment to be followed through the delivery process.
Delivery Times and Examples
Delivery times with DHL eCommerce Asia depend on various factors, including the type of service chosen and the destination of the shipment. Domestic deliveries typically take between 1-3 business days, while international shipping times vary greatly depending on the destination, taking anywhere from a few days to several weeks.
For example, a local express delivery within Singapore might take just 1-2 business days. On the other hand, an international shipment from Singapore to Europe could take around 5-10 business days. It's important to remember that these are estimated times, and actual delivery times may vary due to factors such as customs procedures, logistical issues, and other unforeseen circumstances.
How Can You Contact DHL eCommerce Asia for Shipment Issues?
For any concerns or issues with your shipments, DHL eCommerce Asia offers a robust customer service system. Have your tracking number and shipment details at hand for faster and more effective service.
You can reach out to DHL eCommerce Asia's customer service by calling the relevant contact number for your region, as listed on the DHL website. You can also send an email detailing your concern, or utilize the online contact form available on the DHL eCommerce Asia website. Always remember to provide your tracking number and a detailed description of your issue for a more prompt and effective resolution.
Frequently Asked Questions about DHL eCommerce Asia
What Should I Do if My DHL eCommerce Asia Shipment is Delayed?
If your DHL eCommerce Asia shipment is delayed beyond the estimated delivery date, first check its status using the tracking system. If the delay is significant or there have been no updates for an extended period, it's advisable to contact DHL eCommerce Asia's customer service.
What Does 'In Transit' Mean for My DHL eCommerce Asia Shipment?
If your DHL eCommerce Asia shipment status shows 'In Transit', it means your package is currently on its way to the destination. This status will update at each stage of the delivery process.
Can I Track My DHL eCommerce Asia Shipment Without a Tracking Number?
Tracking a DHL eCommerce Asia shipment without a tracking number is generally not possible. The tracking number serves as the unique identifier for each package, enabling both the sender and the recipient to monitor its journey from dispatch to delivery.
What Does 'Delivered' Status Mean on DHL eCommerce Asia's Tracking System?
The 'Delivered' status on DHL eCommerce Asia's tracking system signifies that your package has reached its final destination and has been received by the recipient or an authorized person.
How Can I Change the Delivery Address of My DHL eCommerce Asia Shipment?
If you need to change the delivery address after your package has been dispatched, it's important to contact DHL eCommerce Asia's customer service immediately. They can guide you through the process, but remember that changes may not always be possible once the shipment is in transit.
Examples of statuses which DHL eCommerce Asia shipment tracking passes
|Arrival at Destination|
|Arrival at Facility|
|Arrival at USPS Sort Facility|
|Arrival at facility – “USPS Post office”|
|Arrived at Destination facility for delivery, will be delivered shortly|
|Arrived at customs|
|Arrived at destination country|
|Arrived at facility|
|Arrived at local facility|
|Arrived at origin facility|
|Attempted Delivery: Card Left, Consignee contacted for pick up|
|Attempted Delivery: Insufficient Address|
|Attempted Delivery: Unclaimed|
|Awaiting Collection at DHL Service Point|
|Awaiting consignee to collect|
|Cleared by customs|
|Consignee address or consignee contact has been edited|
|Consignee has self-collected|
|Customer Unreachable To Confirm Location / Held at Customs|
|DELIVERED - LEFT WITH NEIGHBOR/FRONT DESK/OTHER|
|Data Submitted - Awaiting Parcel Handover to DHL|
|Delivery was attempted|
|Delivery was attempted: closed premises [THE BUSINESS ADDRESS IS CLOSED]|
|Delivery was attempted: insufficient address|
|Delivery was attempted: no one at home|
|Delivery was refused|
|Delivery was refused [CUSTOMER REFUSED SHIPMENT]|
|Departed from Facility|
|Departed from Local Distribution Center|
|Departed from Transit Facility|
|Departed from facility|
|Departed on outbound flight|
|Destination Transit Delay|
|Enroute to facility|
|Flight landed at Destination country|
|Forwarded to delivery agent, tracking updates may end here, delivery shortly|
|Handover to USPS initiated|
|Landed at transit hub|
|Out for Delivery|