TNT Italy is the Italian TNT express-delivery operation, now part of FedEx. FedEx acquired TNT Express and, in Italy, the previously separate FedEx Express and TNT legal entities were integrated on December 1, 2022 into FedEx Express Italy S.r.l. TNT-branded services and tracking tools continue to be available while customers are progressively moved toward FedEx services.
TNT Italy provides domestic express transportation for documents, packages and freight. Its service portfolio includes time-definite options such as TNT 10:00 Express and TNT 12:00 Express, standard TNT Express delivery, and services for heavier or more specialized shipments. The network serves destinations throughout Italy, although availability and delivery commitments vary according to the origin and destination postal codes.
TNT also supports international shipping from Italy, including express and economy services for documents, parcels and freight. For shipments that cannot be handled through the standard network, TNT Special Services provides customized solutions such as dedicated vehicles, Special Express, Next Flight Out, Onboard Courier and Air Charter for urgent, oversized, sensitive or otherwise unusual transport requirements.
Recipients and shippers can Track TNT Italy packages through TNT's official online tools or use 4Tracking for convenient package tracking alongside shipments from other carriers. Tracking can help you follow a shipment from collection and processing through transportation, delivery attempts and final delivery.
How to Track TNT Italy packages
To Track a TNT Italy shipment on 4Tracking, enter the complete TNT tracking identifier supplied by the sender, merchant or carrier into the tracking field and start the search. When shipment information is available, 4Tracking displays the available Tracking events so you can follow the package as it moves through the TNT network.
TNT Italy's official online tracking service supports searches by Lettera di Vettura, which is the consignment note or waybill, and by the sender's reference. Multiple waybill numbers can also be entered when customers need to check several shipments.
Tracking information can show whether the shipment is moving through the network, has encountered a delivery issue or has been delivered. TNT's online customer-service system also allows users to search for a shipment, request proof of delivery or open a complaint when a delivery problem needs investigation.
If a delivery attempt was unsuccessful and TNT left a delivery notice, the official redelivery tool can be used to arrange another delivery. TNT asks for the waybill number together with the recipient's postal code and province when processing this type of request.
TNT Italy tracking number formats
TNT Italy publishes specific tracking formats for its domestic and international services. For domestic shipments, the official online Tracking guide instructs customers to enter the first two letters followed by eight digits from the Lettera di Vettura. If the printed waybill contains an additional check digit after a hyphen, that final digit is omitted when searching.
An official domestic example is NA12345678-0. TNT instructs customers to enter this as NA12345678 for Tracking. Domestic shipments can alternatively be searched using the package reference, called NCOL, which consists of 15 digits.
For international shipments, TNT's official guide states that the Connote can be entered as the nine-digit shipment number. It can also appear with a two-letter prefix and a two-letter suffix. TNT provides GE123456789WW as an official example and states that either 123456789 or the complete GE123456789WW form can be used.
TNT also supports searches using a sender reference for shipments where that reference was electronically transmitted. For ordinary package tracking, however, the waybill or international consignment number supplied with the shipment is normally the simplest identifier to use.
TNT Italy delivery times
TNT Italy offers different delivery commitments according to the service selected and the origin and destination postal codes. The current official service information emphasizes that service availability and transit times can vary by route, so a general delivery estimate should not replace the commitment associated with the actual booking.
For a supported domestic example, TNT 10:00 Express provides delivery by 10:00 on the next working day to approximately 1,200 destinations in Italy. The current service guide lists this option for packages weighing up to 30 kg, subject to route availability.
TNT 12:00 Express provides delivery by 12:00 on the next working day to approximately 1,700 Italian destinations, with the current service guide listing packages up to 70 kg. These time-definite services are useful when the recipient needs a morning delivery rather than delivery at any time during the working day.
For standard domestic TNT Express, the current service guide states next-working-day delivery across Italy except for Sicily, Calabria and Sardinia, for packages up to 70 kg. For shipments to or from Sicily, Calabria and Sardinia, the same current guide gives an indicative delivery period of approximately 2–3 working days for qualifying TNT services.
International transit times vary much more widely because the destination country, postal code, customs requirements and selected Express or Economy product all affect the journey. TNT therefore provides online tools for calculating transit times and costs based on the actual origin and destination rather than publishing one universal international delivery period.
TNT Italy delivery and Special Services
TNT's standard network handles routine domestic and international shipments, but customers with special requirements can use TNT Special Services. These customized logistics options are intended for urgent, oversized, sensitive or high-security shipments that cannot be managed through the normal network.
Special Services include dedicated vehicles for requirements such as controlled temperature or increased security, Special Express for time-sensitive customized schedules, Next Flight Out for urgent air transportation, Onboard Courier for shipments accompanied on a commercial flight, and Air Charter for large, heavy or perishable cargo requiring a dedicated aircraft.
Because these services are individually arranged, their delivery time should be confirmed directly with TNT rather than estimated from normal parcel Tracking. TNT states that its Special Services support team is available around the clock to discuss these specialized requirements.
What to do when TNT Italy Tracking does not update
A gap between Tracking events does not automatically mean that a package is lost. Shipments can move between TNT facilities without an immediate public update, and international parcels can spend additional time in transport or customs processing before another scan appears.
Check that the tracking number has been entered in the correct TNT format, particularly for domestic waybills with a final check digit after a hyphen. For example, TNT instructs customers to search NA12345678 rather than the printed NA12345678-0 form. International nine-digit Connote numbers can be entered alone or with their supported prefix and suffix.
If the shipment remains unchanged beyond the expected transit time for the booked service, TNT's online customer-service tools can be used to request shipment information or report a service problem. Keep the waybill number available because it is the primary reference TNT uses to identify the shipment.
How to contact TNT Italy about shipment issues
For TNT-branded shipments in Italy, the current official service information lists 800 123 868 as the TNT Customer Service number. Customers calling from outside Italy can use +39 02 36017467. The published customer-service hours are Monday through Friday from 08:30 to 18:30.
TNT Italy also operates an online customer-service area that is available 24 hours a day, seven days a week. Customers can use it to locate a shipment, request proof of delivery, report a service problem, manage pickup issues, obtain information about customs clearance or access other shipment-related support.
For Tracking situations that require direct assistance from an operator, TNT also provides web chat through its online tracking environment. Customers can use the current TNT/FedEx Italy contact pages to manage a shipment, reschedule delivery and obtain support with customs, pickups, claims, billing and TNT services.
If TNT attempted delivery and left a notice, use the official missed-delivery service to request another delivery. If the shipment is shown as delivered but cannot be located, or if it is damaged or significantly delayed, use the shipment-information or complaint options and provide the waybill number, delivery details and any supporting information available.
TNT Special Services has a separate support channel for customized urgent shipments. The current official Special Services page lists 800 019 951 and states that this specialized team is available 24 hours a day, seven days a week. This number is intended for Special Services requirements rather than ordinary package enquiries.
Frequently asked questions about TNT Italy package tracking issues
Why is my TNT Italy tracking number not working?
First check that you are entering the correct TNT shipment identifier. For a domestic waybill such as NA12345678-0, TNT instructs customers to enter NA12345678 without the final hyphen and check digit. International shipments can use a nine-digit Connote number or the complete version with its supported letter prefix and suffix.
What does a TNT Italy domestic tracking number look like?
TNT's official Tracking guide describes domestic waybills as two initial letters followed by eight digits for online searching. The printed waybill can contain an additional digit after a hyphen, but TNT instructs customers to omit that final digit. Its official example is NA12345678-0, entered online as NA12345678.
Can a TNT Italy package have a 15-digit tracking number?
Yes. TNT's official instructions state that domestic shipments can alternatively be searched using a 15-digit package reference known as NCOL. This is separate from the standard domestic Lettera di Vettura format.
What format does an international TNT tracking number use?
TNT Italy states that international Connote numbers contain nine digits. They may also appear with two identifying letters before the number and two letters after it. The official example GE123456789WW can be searched either as 123456789 or as GE123456789WW.
How long does TNT Italy take to deliver domestically?
Delivery depends on the selected service and route. TNT 10:00 Express provides next-working-day delivery by 10:00 to approximately 1,200 Italian destinations, while TNT 12:00 Express provides next-working-day delivery by noon to approximately 1,700 destinations. Standard TNT Express offers next-working-day delivery across much of Italy, with different timings applying to Sicily, Calabria and Sardinia.
How long does TNT take to deliver to Sicily, Calabria or Sardinia?
The current official service guide lists approximately 2–3 working days for qualifying TNT shipments to or from Sicily, Calabria and Sardinia. The exact commitment depends on the origin and destination postal codes and the service booked.
Why has my TNT Italy package stopped updating?
The shipment may be traveling between facilities, waiting for another processing scan or, for an international shipment, undergoing transport or customs procedures. Check the tracking-number format and continue monitoring the shipment. If the delay extends beyond the expected transit time, contact TNT Customer Service or submit an online shipment enquiry.
Can I Track TNT Italy packages on 4Tracking?
Yes. Enter your TNT Italy shipment number on 4Tracking to follow the available package tracking events. This is useful when you want to Track TNT packages together with shipments handled by other carriers through one universal tracking website.
Is TNT Italy now part of FedEx?
Yes. TNT is part of FedEx, and the Italian FedEx Express and TNT legal entities were integrated on December 1, 2022. TNT-branded services and TNT tracking tools continue to operate during the broader transition toward FedEx services.
Can I request proof of delivery from TNT Italy?
Yes. TNT Italy's online customer-service area includes an option to request proof of delivery. The service can provide documentation containing delivery information, including the time and signature associated with receipt when available.
What should I do after a failed TNT delivery attempt?
If TNT left a delivery notice, use the official missed-delivery tool to arrange another delivery. You will normally need the TNT waybill number together with the recipient's postal code and province.
How do I contact TNT Italy about a delayed or missing package?
Call TNT Customer Service at 800 123 868 from Italy or +39 02 36017467 from abroad, Monday through Friday from 08:30 to 18:30. You can also use TNT's online customer-service forms, available 24/7, or the web chat offered for qualifying Tracking issues.
Monthly Delivery Performance for TNT Italy – September 2026
Our comprehensive monthly delivery report for TNT Italy in September 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 ITAItaly | ITA Italy |
|
| ITA Italy |  ESPSpain |
|
| ITA Italy |  GRCGreece |
|
| ITA Italy |  ROURomania |
|
 NLDNetherlands | ITA Italy |
|