Matkahuolto is one of Finland’s best-known logistics networks for moving parcels through a wide nationwide web of parcel points and parcel lockers. You’ll often see it used by Finnish online stores, marketplaces, and private senders because the delivery flow is simple: a parcel is dispatched, scanned through terminals, and then routed to a chosen pick-up point (or sometimes to a home-delivery route), with Track updates along the way.
For everyday shoppers, Matkahuolto usually “shows up” at the last part of the delivery journey: the parcel reaches Finland, is processed into the local network, and then becomes visible in Tracking with clear status events. The recipient then receives an arrival notification (SMS, email, and/or in the Paketit app) and collects the parcel using a pick-up code, which makes pickup fast and practical.
Matkahuolto also supports a lot of common e-commerce needs beyond basic delivery: redirects to a different pick-up point, extra storage time in many cases, and optional home delivery for some shipments. For businesses, it offers integrations so stores can show package tracking on their own sites and push shipment tracking events into internal systems.
Matkahuolto services you’ll commonly see
Depending on what the sender purchases, Matkahuolto parcel services typically include:
- Parcel points and parcel lockers across Finland for convenient pickup and drop-off
- Domestic parcel delivery (most common for local e-commerce and private shipments)
- Send abroad options for international parcels, depending on destination and product type
- Home delivery services for eligible shipments (and delivery-time selection for certain products)
- Pick-up code handover so the recipient can collect without complicated paperwork in most cases
- Redirect / transfer to another pick-up point (may generate a new tracking number for the new leg)
- Paketit app tools for Tracking, pickup, returns, and managing incoming parcels
How Matkahuolto Tracking and package tracking works
1) Get the consignment number from the seller or sender
To Track a Matkahuolto parcel, you need the consignment number (sometimes called a consignment ID). In e-commerce orders, it’s usually shown in the shipping confirmation email or in your order page. If you only have an order ID, ask the store for the Matkahuolto tracking/consignment number.
2) Use Track & Trace or the Paketit app
Enter the consignment number in Matkahuolto’s Track & Trace to see shipment tracking scans and route events. If you use the Matkahuolto Paketit app, you can also follow Tracking in real time and manage extras (like redirection or storage-time purchases when available).
3) Watch for the arrival notice and pick-up code
When the parcel is ready for collection, Matkahuolto sends an arrival notification (commonly by SMS/email and/or app notification). The message includes a pick-up code for collecting at the parcel point or parcel locker. This pick-up code is not always the same thing as the consignment number used for package tracking.
4) Expect normal pauses during handoffs
It’s normal for Tracking to pause briefly during terminal processing, overnight linehaul, or while a parcel is waiting to be delivered to the final pick-up point. If the first status says the shipment hasn’t been accepted yet, it often means the sender still has it, or it’s moving between partners before Matkahuolto receives it.
Matkahuolto tracking number format
Matkahuolto package tracking is built around a consignment number (consignment ID). On many shipments it’s numeric (digits), and you’ll use it in Track & Trace to see Tracking events.
Other codes you may see (different purpose):
- Pick-up code – used to collect a parcel at a locker or pick-up point
- Activation code – used when sending from a parcel locker or when a store provides a return/dispatch code
Format examples (shape only): 9XXXXXXXXX…, 1234567890…, or a similar digits-only consignment number. If your code doesn’t return results, confirm with the sender that you received the correct consignment number (not an internal reference or pickup code).
Matkahuolto delivery time and realistic examples
Delivery speed depends on the service purchased and the route, but Matkahuolto provides practical expectations for domestic parcel flows. As a general rule, parcels sent to parcel lockers and parcel points are commonly delivered within 1–2 working days (and in larger cities, deliveries can also happen on Saturdays).
Typical delivery windows
- Parcel locker / pick-up point: often 1–2 working days from dispatch
- Most domestic parcels: many arrive the next day, but can take longer
- Upper guideline (domestic): parcels are generally delivered within three working days from dispatch
- International to Finland (varies by partner): may take up to about a week depending on handoffs
- Mailbox Delivery (XXS extra service): typically 2–4 business days
Simple delivery time examples (helpful for shoppers)
- Example A (domestic): Dispatched on Monday → many parcels reach a pick-up point Tuesday or Wednesday (1–2 working days).
- Example B (busy period): Dispatched on Thursday → pickup-ready by Friday or the following Monday (weekend + routing can shift timing).
- Example C (XXS mailbox): Dispatched Monday → mailbox delivery often lands mid-week (2–4 business days).
The most accurate habit is still to Track the parcel: when status changes to “ready for pickup” (or similar), the arrival notice and pick-up code are what matter most.
How to contact Matkahuolto if there’s an issue with Tracking
Best first step: check Track & Trace and confirm details with the sender
If package tracking shows “not yet accepted” or nothing is updating, it often means Matkahuolto hasn’t received the parcel data/hand-off yet. In that situation, the fastest fix is usually the seller/sender: they can confirm the consignment number, verify dispatch timing, and correct missing contact info (phone/email) that affects notifications.
Matkahuolto customer support options (official)
If the parcel is already in Matkahuolto’s network (Tracking shows scans) and you need direct help, these channels are commonly listed for parcel services:
- Chat customer service in the Matkahuolto Paketit app (typically Mon–Fri 8:00–18:00, Sat 10:00–16:00)
- Parcel Services helpline: 0600 11300 (typically Mon–Fri 8:00–18:00; charged per answered call + local/mobile rate for queuing)
- Parcel Services Support: +358 20 33 6161 (typically Mon–Fri 8:00–16:00; local/mobile network rate)
For parcel locker pickup problems (code not working, door not opening), contacting support is usually the quickest way to get the shipment redirected or the locker issue resolved.
Frequently asked questions about Matkahuolto shipment tracking issues
How do I Track Matkahuolto packages?
Use the consignment number in Matkahuolto Track & Trace (or in the Paketit app). That shows Tracking events like acceptance, terminal processing, in transit, and ready for pickup.
Tracking says “not yet accepted.” What does that mean?
It usually means the parcel is still with the sender, or moving between partners before Matkahuolto receives it. If Tracking doesn’t update after waiting, contact the sender to confirm dispatch and the correct consignment number.
My package tracking hasn’t updated for over 24 hours. Is it stuck?
Not necessarily. It’s normal for Tracking to pause during terminal handling or while a parcel awaits the next route. If the pause continues unusually long, verify with the sender first, then contact Matkahuolto support if the parcel already shows scans in their network.
Track & Trace says my parcel is “on its way to the pick-up point.” How long does that take?
Often the parcel becomes available for pickup the same day it’s shown as heading to the pick-up point, but the exact time depends on the courier route and the stop order of that day.
I didn’t receive an arrival notification (SMS/email). What should I do?
First, check the Paketit app (push notifications can appear earlier than SMS). If you still have nothing, ask the sender to confirm your phone number/email was added correctly to the shipment details.
My pick-up code doesn’t work at the parcel locker. What can I do?
Double-check you’re at the correct Matkahuolto locker and enter the code exactly as shown in the arrival notice/app. If the locker still won’t open, contact Matkahuolto customer support so they can guide you or redirect the parcel.
Can someone else pick up my parcel for me?
In many cases, yes: you can share the pick-up code with someone you trust, and they can collect it using the code (no extra paperwork needed in typical pickup scenarios). Some app-based lockers may require the recipient’s phone/app for pickup.
Can I change the pick-up point after the parcel is already on the way?
Pickup-point changes are usually possible before or after delivery to the point (not while it’s physically “in transit”). If a transfer/redirection is available, it may create a new shipment leg and a new tracking number for that move.
What if I can’t pick up the parcel in time?
If the option is available for your shipment type, you can often buy extra storage time (commonly via the Paketit app or as a logged-in user on the website). For parcels already placed in some lockers, storage extensions may be limited.
Tracking shows “Delivered” or “Ready for pickup,” but I can’t find the parcel.
Check whether it was delivered to a parcel point versus a locker (the arrival notice typically states the location). If the location is unclear or you suspect a mismatch, contact support and share the consignment number so they can confirm the correct pickup location.