Poslaju, a premier courier and logistics company in Malaysia, is renowned for its commitment to providing efficient and reliable postal and parcel services. As a subsidiary of the national postal service provider, Pos Malaysia, Poslaju has been instrumental in revolutionizing the courier service industry within the country. It has established itself as a leader in domestic and international parcel delivery, offering a wide range of services to meet the diverse needs of its customers.
Services and Headquarters
Poslaju’s headquarters are strategically located in Malaysia, serving as the nerve center for its extensive logistics operations. The company provides various services, including:
- Domestic Parcel Delivery: Specializing in fast and secure delivery of parcels across Malaysia.
- International Courier Services: Offering a global reach for international shipping needs, with a strong network in Southeast Asia.
- E-commerce Logistics Solutions: Catering to the booming e-commerce sector by providing efficient order fulfillment, warehousing, and distribution services.
Shipment Tracking with Poslaju
Online Tracking System
Poslaju has implemented a robust online tracking system, enabling customers to monitor their shipments effortlessly. This system ensures transparency and provides real-time updates on the location and status of shipments.
Tracking Number Format
Each shipment handled by Poslaju is assigned a unique tracking number that begins with 'PL', followed by a series of digits, e.g., PL123456789. This format allows for efficient tracking of shipments, enabling customers to stay informed about their parcel's journey.
How to Track Poslaju Shipments?
To track Poslaju shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "Poslaju". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
Shipment Delivery Times and Customer Support
Examples of Delivery Times
- Domestic Deliveries: Generally, domestic shipments are delivered within 1-3 business days, depending on the destination within Malaysia.
- International Shipments: Delivery times for international parcels vary based on the destination country but typically range from 5-14 business days, subject to customs clearance and local logistics.
Contacting Poslaju for Shipment Issues
For any issues related to shipments, customers can reach out to Poslaju's customer support. The contact options include:
- Customer Support Hotline: 1300 300 300
- Overseas Customers Support: +603 2705 9900
These hotlines are dedicated to addressing customer inquiries, including tracking issues, shipment delays, or concerns about parcel handling. The customer service team at Poslaju is equipped to provide assistance and resolve queries efficiently.
Frequently Asked Questions about Poslaju
What should I do if my Poslaju tracking number isn't working?
If your Poslaju tracking number isn’t functioning, ensure that it’s been correctly entered. If the issue persists, it may be due to a delay in the system updating the tracking information. Please wait for some time and try again. If the problem continues, you can contact Poslaju’s Customer Support Hotline at 1300 300 300 for local inquiries or +603 2705 9900 for overseas customers for further assistance.
What can I do if my Poslaju shipment is delayed?
Delays in shipment can be caused by various factors, including customs clearance or logistical challenges. If your Poslaju shipment is delayed, check the tracking portal for any updates or notifications. If you need more detailed information, you can contact Poslaju’s customer service with your tracking number for assistance and further details on the expected delivery timeline.
How do I report a lost or damaged package with Poslaju?
If your package is lost or arrives damaged, report the issue to Poslaju's customer service as soon as possible. Provide them with your tracking number and a detailed description of the issue. Poslaju will initiate an investigation and guide you through the process of filing a claim or seeking a resolution.
Can I change the delivery address for my Poslaju shipment?
Altering the delivery address after a shipment is in transit can be challenging. However, you should contact Poslaju's customer service immediately with your request. They will inform you if the address change is possible depending on the current status and location of your shipment.
What are the typical delivery times for Poslaju shipments?
Delivery times for Poslaju shipments vary depending on the destination. For domestic deliveries within Malaysia, it typically takes about 1-3 business days. International shipment delivery times range from 5-14 business days, depending on the destination and subject to customs clearance and local logistics. These are estimates and can be influenced by external factors.
Who should I contact for further questions or issues with my Poslaju shipment?
For any additional questions or concerns related to your Poslaju shipment, you should contact Poslaju’s customer service. They are equipped to handle inquiries related to tracking, delivery, and any other shipment-related concerns, ensuring an efficient resolution of your queries.
Summary
In summary, Poslaju stands as a crucial entity in Malaysia's logistics and courier service industry, characterized by its commitment to timely and reliable parcel delivery. With its advanced tracking capabilities and customer-centric approach, Poslaju continues to enhance its service offerings, playing a vital role in both the domestic market and international logistics sector.
Examples of statuses which Poslaju shipment tracking passes
| Statuses |
| Accepted |
| Accepted by carrier |
| Accepted in consolidated warehouse |
| Accepted in the destination country |
| Arrival at Destination Airport |
| Arrival at Office of Exchange |
| Arrival at inward OE |
| Arrival at inward office of exchange |
| Arrival at origin border point |
| Arrival at outward OE |
| Arrival at outward office of exchange |
| Arrive at delivery facility at |
| Arrive at destination country |
| Arrive attransit country or district |
| Arrived at Carrier |
| Arrived at Delivery Office, Italy,ITA |
| Arrived at EPC warehouse |
| Arrived at International Hub |
| Arrived at customs |
| Arrived at customs of original country, CHN |
| Arrived at departure transport hub, Carrier note: Arrived at departure transport hub |
| Arrived at destination airport, ITA |
| Arrived at destination country, Malpensa International Airport - Italy,ITA |
| Arrived at origin airport, CHN |
| Arrived at the first mile sorting center, CHN |
| Arrived at transit hub, Cagliari,ITA |
| Arrived in PTT Work Place |
| Arrived in the UK |
| CASA CCI |
| Clearance by Postal for customs inspection (Import) |
| Collected |
| Completion of export customs clearance |
| Consignment dispatch out from Transit Office |
| Deliver item (Inb) |
| Delivered |
| Delivered to Y***a M******u |
| Delivered, Cagliari,ITA |
| Delivery |
| Delivery complete, Recipient : S** UTAHI(), Result : Delivery complete |
| Delivery process |
| Delivery scheduled during the day, ITA |
| Depart from facility to service provider |