Peru Post, officially known as Serpost, is the national postal service of Peru. Operated by the government, Serpost has its origins in the 19th century and today functions as a key player in Peru's communication and logistics infrastructure. The organization’s headquarters is situated in Lima, Peru's capital and largest city.
Serpost is committed to providing accessible and efficient postal services to all parts of Peru, even reaching remote and rural regions. With a broad range of services on offer, including traditional mail delivery, parcel services, express mail services (EMS), and financial services, Serpost caters to the diverse needs of individuals, businesses, and public institutions.
With a vast network of post offices across the country and a strong workforce, Serpost ensures that all Peruvians can access vital postal and financial services. In recent years, the organization has also embraced digital innovations, introducing online services to enhance customer experience and efficiency.
Services Offered by Serpost
Serpost offers an extensive portfolio of services designed to cater to a wide array of customer needs. In addition to standard letter post and parcel delivery, Serpost provides courier services, EMS, registered mail, and Post Office boxes. They also offer financial services such as money orders and bill payments, providing an essential service particularly in rural areas where access to banks may be limited.
One of the significant services provided by Serpost is the shipment tracking feature. This service allows customers to monitor the status and location of their packages in real time, giving them peace of mind and control over their deliveries.
Tracking Shipments with Serpost
Serpost offers an online tracking system that allows customers to follow the progress of their parcels and letters from dispatch to delivery. To track a shipment, customers need to enter the unique tracking number provided at the time of postage on the Serpost website. This feature gives customers access to real-time information about the location and status of their shipment.
How to track Serpost shipments?
To track a Serpost shipments, enter the tracking number in the field above, click the "Carrier" button, and select "Peru Post" If you're unsure which carrier is handling your shipment, let the system choose the carrier automatically on your behalf. After that, click the "Track" button, and you will be redirected to the tracking results page. Here, you will find detailed information about your shipment, including locations and dates.
What does a Serpost tracking number look like?
A Serpost tracking number typically comprises 13 alphanumeric characters. It starts with two letters, followed by nine digits, and ends with two more letters. An example of this would be "CP123456789PE". This unique identifier allows each parcel or letter to be individually tracked, ensuring traceability throughout the delivery process.
How long does it take for Serpost to deliver?
The delivery times for Serpost depend on the service chosen and the destination of the package. For domestic shipments within Peru, standard mail services typically ensure delivery within 2-3 business days, while EMS parcels are usually delivered the next business day. For international shipments, delivery times vary greatly depending on the destination country and the postal service used, with an average delivery time ranging from 7 to 21 days.
For instance, a domestic parcel sent from Lima to Cusco using standard mail service might be expected to arrive within 2-3 business days. Meanwhile, an international parcel sent to a European country like Germany might take around 7-14 business days, depending on customs procedures and the exact location within Germany.
How to Contact Serpost?
If you encounter any issues with your shipments, you can reach out to Serpost's customer service for assistance. They can be contacted via telephone at (01) 511-5110 or through the contact form on the Serpost website.
Frequently Asked Questions about Serpost Shipment Issues
What should I do if my Serpost shipment tracking isn't updating?
If your tracking status hasn't been updated for a few days, this could be due to the package being in transit between tracking points or due to scanning delays. If the tracking status hasn't been updated for more than five business days, it's advisable to contact Serpost's customer service.
What does 'In Transit' mean for my Serpost shipment?
'In Transit' indicates that your package is on its way to the delivery address. The status will be updated as the package progresses through various stages of the delivery process.
What should I do if my Serpost shipment is delayed?
If your shipment is delayed beyond the estimated delivery date, first check the status of your item using the tracking number. If the tracking information hasn't been updated for several days or if the delay is substantial, contact Serpost's customer service for further assistance.
My Serpost tracking status says 'Delivered', but I haven't received my package. What should I do?
If your tracking information shows 'Delivered' but you have not received your package, it's advisable to check with your neighbors or at your local post office. If you still cannot locate the package, contact Serpost's customer service for further assistance.