Colis Privé is a renowned home delivery and parcel pickup service provider, known for its speedy 24-48 hour deliveries. As a key player in the last-mile delivery segment, the company is trusted by e-commerce merchants for its end-to-end delivery services, ranging from parcel pickup to final delivery.
Since its inception in 1993, Colis Privé has been committed to providing exceptional customer experiences, which is at the core of their company DNA. The company has successfully delivered over 70 million parcels, owing to its well-organized logistics infrastructure and 3,300 employees and subcontractors. With four national platforms (hubs) in Lille, Orléans, Lyon, and Ile-de-France, along with 110 regional agencies spread across France, Colis Privé ensures professional and swift deliveries. Numerous leading e-commerce brands rely on the company for its quality, flexibility, speed, and innovative services.
Holding a postal license since 2006, Colis Privé drivers can directly deliver parcels to post boxes. If the parcel doesn't fit, they will attempt in-person delivery or leave a notification. Customers also receive email or SMS updates throughout the delivery process. Additionally, if the e-commerce merchant offers the option, customers can schedule a new delivery as per their convenience - either at home, a pickup point, or to a third party. In cases where delivery is not possible, the driver will drop off the parcel at the nearest pickup point the following day.
Recently, Colis Privé has expanded its services beyond France to cater to the growing demand in Morocco, Belgium, and the Netherlands. This strategic move has enabled the company to strengthen its presence in the European market and tap into the flourishing e-commerce industry in these countries. By leveraging their well-established logistics infrastructure, exceptional customer service, and innovative delivery solutions, Colis Privé is poised to become a leading name in home delivery and parcel pickup services across the region. This expansion is expected to further solidify the company's reputation for quality and efficiency, as they continue to serve the needs of e-commerce merchants and consumers in these new markets.
How do I track Colis Privé shipments?
To track a Colis Privé shipments, enter the tracking number in the field above, click the "Carrier" button, and select "Colis Privé" If you're unsure which carrier is handling your shipment, let the system choose the carrier automatically on your behalf. After that, click the "Track" button, and you will be redirected to the tracking results page. Here, you will find detailed information about your shipment, including locations and dates.
How does Colis Privé tracking number look like?
Colis Privé tracking numbers typically consist of a combination of letters and numbers (e.g. 100000123456, 1H0000123456, AW0000123456). These tracking numbers serve as unique identifiers for each shipment, allowing customers to access detailed information about their packages throughout the delivery process.
How long does it take for Colis Privé to deliver your shipments?
Colis Privé offers a range of domestic delivery options to cater to different customer requirements. Standard parcel delivery within France usually takes 2-4 business days, while express delivery options are available for customers who need their packages delivered more quickly. The exact delivery time may vary depending on factors such as the destination, weather conditions, and other unforeseen circumstances.
For international shipments, delivery times can vary depending on the destination country and the chosen shipping method. Generally, Colis Privé international shipments take anywhere from 5 to 15 business days to arrive. Please note that these are approximate delivery times, and actual delivery times may differ based on factors like customs clearance, local postal services, and other external variables.
Colis Privé Location for shipment related issues
This is the Colis Privé website according to each country, so you can submit a claim to Colis Privé support directly for your shipment-related issues:
- France: https://www.colisprive.fr
- Morocco: https://www.colisprive.ma
- Belgium: https://www.colisprive.be
- Netherlands: https://www.colisprive.nl
Frequently Asked Questions about Colis Privé
What should I do if my Colis Privé shipment is delayed?
If your Colis Privé shipment is delayed, first check the tracking information to see if there have been any updates or alerts regarding the delay. If you still have concerns, contact Colis Privé's customer support team with your tracking number and shipment details. They will be able to provide more information and assist you in resolving the issue.
My Colis Privé package is marked as "Delivered," but I haven't received it. What should I do?
If your package is marked as "Delivered" but you haven't received it, start by checking around your property or with neighbors to see if the package was left somewhere nearby. If you still cannot locate the package, contact Colis Privé's customer support team as soon as possible to report the issue. Provide them with your tracking number and any relevant details, and they will help you investigate the situation and find a resolution.
What should I do if my Colis Privé package arrives damaged?
If your Colis Privé package arrives damaged, take photos of the damaged item and packaging as evidence. Then, contact Colis Privé's customer support team and provide them with the tracking number, photos, and a description of the damage. They will guide you through the process of filing a claim and seeking compensation for the damaged goods.
Can I change the delivery address for my Colis Privé shipment?
If you need to change the delivery address for your Colis Privé shipment, contact their customer support team as soon as possible. While it may not always be possible to change the delivery address once the package is in transit, the support team will do their best to assist you with your request.
How can I redirect my Colis Privé shipment to a different delivery location, such as a pickup point?
To redirect your Colis Privé shipment to a different delivery location, you will need to contact their customer support team with your tracking number and the new delivery address. Depending on the status of your shipment, they may be able to accommodate your request and redirect the package to the desired location.
My Colis Privé tracking information hasn't been updated for several days. What should I do?
If your Colis Privé tracking information hasn't been updated for several days, it may be due to a delay in the shipping process or an issue with the tracking system. Contact Colis Privé's customer support team to inquire about the status of your shipment and report any potential issues. They will be able to provide more information and help resolve any problems that may be affecting your shipment's progress.
Does Colis Privé send SMS and email notifications for shipments?
Yes, Colis Privé offers SMS and email notifications for shipments to keep customers informed about the progress of their packages. When you provide your mobile phone number and email address during the shipping process, you will receive updates on the status of your shipment, including any changes, delays, or delivery confirmations. If you are not receiving these notifications, ensure that your contact information is correct and up-to-date, and contact Colis Privé's customer support team if you need further assistance.