CSE, known in Russia as Courier Service Express or КСЭ, is a courier and logistics company that has operated since 1997. It provides express delivery and logistics services for individuals, small and medium-sized businesses, large companies and e-commerce merchants. Its Russian network includes more than 160 branches and representative offices and serves thousands of locations across the country.
CSE handles documents, parcels and commercial cargo through several delivery products. Its services include standard and urgent courier delivery, door-to-door transportation, consolidated freight, delivery for online stores and pickup-point services. Customers can select different service levels according to the shipment's size, urgency, origin and destination.
The company also provides specialized logistics services beyond ordinary parcel delivery. These include temperature-controlled transportation, warehouse logistics, customs-representation services and solutions for larger or consolidated cargo. CSE's own vehicle fleet and regional distribution network support domestic transportation throughout Russia.
For online retailers, CSE offers order-delivery solutions that can combine courier delivery, pickup points, shipment Tracking and recipient-management options. Business customers can also use a personal account to create courier requests, calculate transport costs and delivery times, follow shipments and manage other delivery functions.
How CSE shipment tracking works
You can Track a CSE package through 4Tracking by entering the shipment tracking number in the tracking field. 4Tracking can automatically identify supported carriers from the number; select CSE if necessary, press the Track button, and you will be redirected to the tracking-results page showing the available shipment events.
CSE also provides an official package tracking tool on its website. The company instructs customers to enter the waybill number located under the barcode when following a shipment. The main CSE tracking page also accepts an order number, and up to 10 shipments can be searched together by separating the numbers with commas.
Tracking can show the progress of a package as it moves through CSE's collection, sorting, transportation and delivery network. Business customers can also follow shipments through the CSE personal account. If delivery plans change, the separate Delivery Management service can be used for eligible shipments to select another delivery date or time, update contact information or request other available changes.
If Tracking does not return a shipment, verify that you entered the actual CSE order or waybill number rather than an online-store purchase number. A newly created order may also exist in the sender's system before the physical parcel has been accepted and scanned by CSE.
CSE tracking number formats
CSE's official Track & Trace page explicitly states that its order number follows the format XXX-XXXXXXXXX: three characters, a hyphen and nine additional characters. A structural example would therefore be ABC-123456789. This is an illustrative example of the published structure rather than a real shipment.
CSE also allows Tracking by the waybill number printed underneath the barcode. However, the company's public tracking instructions do not publish one fixed character length or prefix for every waybill. For this reason, a specific numeric pattern should not be presented as universal unless it appears on the individual shipment documentation.
If an order number in the XXX-XXXXXXXXX format is not found, CSE specifically recommends trying the waybill number shown below the barcode. Copy the complete identifier exactly as printed without removing digits, letters or punctuation.
CSE delivery times and supported examples
CSE does not use one delivery time for every shipment in Russia. Transit depends on the selected service, origin, destination and shipment characteristics. Customers can obtain the applicable estimate through the official tariff calculator or personal account before creating a shipment.
For the Urgent service, CSE announced updated route times effective from 1 February 2026. Official examples include 1-day delivery from Moscow to Saint Petersburg, as well as 1-day delivery from Moscow to cities including Voronezh, Nizhny Novgorod, Tula, Tver, Ryazan, Yaroslavl, Kaluga, Vladimir, Smolensk and several other destinations.
The same published 2026 schedule lists 2 days from Moscow to Tolyatti and 2 days from Moscow to Kirov under the Urgent service. These are route-specific commitments and should not be applied automatically to another origin, destination or CSE service.
CSE also publishes specific timing for urgent deliveries within Moscow and the Moscow Region. The service has a stated delivery period of 1–2 days. For qualifying orders placed between 09:00 and 11:00, the company states that delivery can be completed on the same day; requests registered by 18:00 can be delivered the following day, with a published maximum of two days for that service.
Delivery estimates can change because of the route, shipment acceptance time, weekends, holidays and other operational circumstances. For the most relevant timing, use CSE's current tariff calculator with the exact origin and destination rather than relying on a timeframe from an unrelated route.
How to contact CSE about shipment issues
For Tracking questions, delayed packages or delivery assistance, CSE's central customer-service numbers are +7 (495) 748-77-48 and +7 (495) 787-77-48. The central office publishes working hours of Monday to Friday from 09:00 to 18:00.
Customers can also email info@cse.ru or use the online chat available on the official CSE website. The company's central office is located at 6, Building 2, Proektiruemy Proezd 4062, Moscow 115432, Russia. CSE maintains separate regional offices and pickup points throughout Russia, many of which publish their own telephone numbers, opening hours and email addresses.
If you need to change a planned delivery, CSE's Delivery Management service can allow eligible recipients to select another date or time, update contact details or cancel delivery. Changing the destination address may also be possible for some shipments depending on their current status, so the request should be made before the parcel advances too far through the delivery process.
For a purchase from an online store or marketplace, contact the seller as well when the tracking number is missing or a shipment requires a formal investigation. The sender created the CSE order and can verify the waybill, delivery address and service selected through its business account.
Frequently asked questions about CSE package tracking issues
Why is my CSE tracking number not working?
Confirm that you entered the CSE shipment reference rather than the retailer's order number. CSE accepts an order number in its documented XXX-XXXXXXXXX format and also allows Tracking using the waybill number printed under the barcode. If the order number is not found, CSE specifically recommends trying the waybill number.
What does a CSE tracking number look like?
CSE officially documents its order-number format as XXX-XXXXXXXXX. The carrier also tracks shipments by a waybill number printed beneath the barcode, but it does not publish one universal public pattern for every waybill.
Can I Track multiple CSE packages at once?
Yes. CSE's official tracking page supports searches for up to 10 shipments at one time. The shipment references should be separated by commas when entered into the search field.
Where can I find my CSE waybill number?
CSE states that the waybill number is printed under the barcode on the shipment documentation. If you received the package information from an online seller but cannot find this number, ask the sender to provide the CSE waybill or order reference.
How long does CSE delivery take in Russia?
Delivery time depends on the route and service. Under the current Urgent schedule, many routes from Moscow are listed at one day, while Moscow to Tolyatti and Moscow to Kirov are listed at two days. Other routes and services have their own estimates, which can be checked through CSE's tariff calculator.
Does CSE offer same-day delivery?
Yes, on selected urgent routes and subject to the applicable order conditions. For urgent delivery within Moscow and the Moscow Region, CSE states that eligible requests placed between 09:00 and 11:00 can be delivered on the same day.
Why has my CSE Tracking stopped updating?
A package can spend time travelling between CSE facilities without receiving a new public scan at every stage. Check whether the shipment is still within its calculated route timeframe. If there is no movement for an unusually long period or the expected delivery date has passed, contact CSE support with the waybill number.
Can I change the CSE delivery date?
For eligible shipments, yes. CSE's Delivery Management service allows recipients to select another available delivery date or time. It can also provide options for changing contact information or managing the delivery in other ways.
Can I change the delivery address after CSE has received my package?
Sometimes. CSE states that an address change may be possible depending on the current shipment status. Check the Delivery Management service or contact customer support as early as possible because redirection may no longer be available once delivery has advanced.
What happens if I am not home when CSE tries to deliver?
CSE advises recipients to use Delivery Management to select another convenient delivery time or, where available, arrange collection from a pickup point. Available options depend on the shipment and its current status.
How do I collect a CSE package from a pickup point?
Wait for the SMS confirming that the shipment is ready for collection. CSE advises recipients to bring a passport and the tracking reference. At the pickup point, provide the order number and, when supplied, the code received by SMS.
What should I do if my CSE package is significantly delayed?
Check package tracking and compare the shipment with the route-specific delivery estimate shown by CSE. If it is overdue, contact CSE by telephone, online chat or email and provide the waybill number. For online purchases, notify the seller as well so the sender can investigate through its CSE account.
Monthly Delivery Performance for CSE – June 2026
Our comprehensive monthly delivery report for CSE in June 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
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 RUSRussia |  UnknownUnknown |
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