Chronopost France is a French express parcel carrier serving individuals and businesses. Founded in 1985 and part of Geopost within Groupe La Poste, Chronopost specializes in time-sensitive parcel delivery, with services covering metropolitan France and French overseas territories including Guadeloupe, French Guiana, Martinique, Saint Martin, Réunion and Mayotte.
In France, Chronopost provides home delivery, delivery to Pickup points and lockers, and several express options built around different delivery times. Its domestic range includes services such as Chrono 10, Chrono 13, Chrono 18 and Chrono Relais 13, while Shop2Shop provides a more economical relay-to-relay option. Chronopost handles parcels weighing up to 30 kg for many of its core express services.
Chronopost also handles international shipping. Its network serves around 230 countries and territories, with Chrono Express designed for international express delivery and Chrono Classic providing an economy-oriented service within Europe. Chronopost also offers relay delivery in parts of Europe and the French overseas territories, giving senders alternatives to traditional home delivery.
Alongside transportation, Chronopost provides online postage, collection services, customs support for international shipments, delivery notifications and the Predict service. When Predict is available for a shipment, recipients may be able to change the delivery date or redirect the package to an eligible nearby point, safe place or neighbor. The exact choices depend on the shipment and the information supplied by the sender.
How Chronopost France shipment tracking works
Chronopost provides online Tracking for its parcel services so senders and recipients can follow the different stages of transportation and delivery. Tracking information can include parcel acceptance, processing at Chronopost facilities, transportation, arrival at a local delivery agency, delivery attempts, Pickup-point availability and final delivery, depending on the route and service.
To Track a Chronopost France package with 4Tracking, enter the complete tracking number in the tracking field and start the search. 4Tracking can automatically identify many shipment numbers; if automatic detection does not select the carrier correctly, choose Chronopost France manually. The resulting package tracking page can then display the available events associated with the shipment.
You can also use the official Chronopost website or the myChronopost application. Chronopost instructs customers to enter the parcel number without spaces. Recipients normally receive the number by email or SMS, while senders can find it on their sender receipt, in their email or in the My Shipments area of their Chronopost account.
Chronopost also allows customers to subscribe to shipment notifications. For eligible deliveries, Predict can use the shipment information to offer delivery-management choices. If an international shipment is involved, package tracking may include events recorded during different stages of the cross-border transport process.
Chronopost France tracking number formats
Chronopost's official tracking guidance states that a standard French parcel number contains 13 characters in the format of two letters, nine digits and two letters. The official example is XX123456789FR. The number should be entered without spaces when using the Chronopost tracking system.
A supported format can therefore be represented as XX123456789FR, where the letters and digits vary for the actual shipment. This is an illustrative format published by Chronopost and should not be used as an active package tracking number.
Chronopost also states that parcels arriving from abroad can have tracking numbers containing 15 characters. Because the official guidance does not define one universal letter-and-digit pattern for every 15-character foreign shipment, use the number exactly as supplied by the sender or originating carrier rather than modifying it to resemble the French format.
Chronopost France delivery times
Chronopost delivery times depend on the selected product, destination, eligible postcode, handover time and operating calendar. The carrier publishes specific targets for several services, so the service name is important when estimating when a package should arrive.
Chrono 10
Chrono 10 provides next-day delivery between 8:00 and 10:00 in more than 25,000 eligible municipalities in metropolitan France. Eligibility depends on the postcode, and Chronopost advises customers to check whether the origin and destination are covered by the service.
Chrono 13
Chrono 13 is designed for next-business-day delivery before 13:00 in metropolitan France and Monaco. Chronopost notes that delivery to certain coastal islands can require an additional day, while deliveries to Corsica and deliveries following public holidays may take place during the day without a specific time commitment.
Chrono 18
Chrono 18 provides next-day delivery before 18:00 in metropolitan France and Monaco. As with other timed products, particular geographic areas and operating conditions can affect the published target.
Chrono Relais 13 and Shop2Shop
Chrono Relais 13 provides next-day delivery before 13:00 to eligible Pickup points and lockers in metropolitan France. Shop2Shop is a relay-to-relay service for which Chronopost publishes a delivery time of 2 to 4 days, excluding weekends and public holidays when applicable.
Chrono Express international delivery
For international home delivery, Chronopost describes Chrono Express as an air-based service covering around 230 destinations. Published delivery times can be 1 to 3 days for major economic centers worldwide. These are service estimates rather than one guaranteed timeframe for every country, and destination-specific conditions should be checked before shipping.
Chrono Classic international delivery
Chrono Classic is available for deliveries within Europe and has a published delivery range of approximately 2 to 6 days. The actual transit time varies according to destination and transport conditions.
Relay delivery in Europe and French overseas territories
Chronopost publishes an estimated 2 to 4 days for its relay service in Europe. For eligible relay deliveries in French overseas departments, the published timeframe is approximately 4 to 5 days. Availability depends on the destination and the Pickup network serving the area.
International delivery estimates can also be affected by customs formalities, particularly when goods cross customs territories. Chronopost states that its international country information provides destination-specific transit times, and those times are expressed in working days and can change. For the most useful estimate, combine the selected service's expected timeframe with the latest Tracking events.
What to do if your Chronopost France package has a problem
If Tracking has not changed recently, first verify that the number was entered without spaces and that it matches the number received from the sender. Chronopost specifically advises customers with shipments from or to metropolitan France to contact customer service when a tracking status has not changed for more than 48 hours, excluding weekends and public holidays, so an investigation can be considered.
If tracking shows that a package was delivered but you cannot find it, check possible authorized delivery locations such as your mailbox, doorstep, neighbor, concierge or another safe location when relevant to the delivery method. Chronopost also provides its Léonard chatbot for delivery questions. For a shipment recorded as delivered against signature but not received, the carrier advises contacting customer service so the delivery can be investigated.
For a lost package or a package received damaged, recipients are generally instructed by Chronopost to contact the sender or merchant so that the appropriate claim can be made. For visible damage, Chronopost advises recording precise, complete, dated and signed reservations when receiving the shipment in the presence of the driver.
Individual customers can contact Chronopost customer service in France at 09 69 391 391, a non-premium-rate number. The service is available Monday to Friday from 8:00 to 19:00 and Saturday from 8:00 to 12:00, excluding public holidays. Chronopost also offers the Léonard chatbot at any time for shipment tracking and delivery questions. When requesting assistance, have the tracking number and relevant shipment details ready.
Frequently asked questions about Chronopost France package tracking issues
How do I Track a Chronopost France package?
Enter the complete shipment number on 4Tracking and start the search. If Chronopost France is not detected automatically, select it manually. You can also Track the package through Chronopost's official website or myChronopost application.
What does a Chronopost France tracking number look like?
Chronopost states that its standard French parcel number contains 13 characters: two letters, nine digits and two letters. Its official example is XX123456789FR. Enter the number without spaces.
Can an international Chronopost tracking number have a different format?
Yes. Chronopost states that packages coming from abroad can use 15-character shipment numbers. The carrier does not define one universal composition for every such foreign number, so use the tracking number exactly as provided.
Where can I find my Chronopost tracking number?
Recipients can normally find it in the email or SMS associated with the shipment. If it was not received, Chronopost recommends checking spam folders or asking the sender. Senders can find the number on their sender receipt, by email or in the My Shipments section of their customer account.
Why has my Chronopost package tracking not changed for more than 48 hours?
Transportation between facilities can create periods without a new visible scan. However, for packages coming from or going to metropolitan France, Chronopost advises contacting customer service if the status has remained unchanged for more than 48 hours, excluding weekends and public holidays.
How long does Chronopost delivery take in France?
It depends on the service. Chrono 10 can deliver the next day between 8:00 and 10:00 in eligible areas, Chrono 13 targets the next day before 13:00, and Chrono 18 targets the next day before 18:00. Chrono Relais 13 targets next-day delivery before 13:00 to eligible Pickup locations, while Shop2Shop normally takes 2 to 4 days.
How long does Chronopost international delivery take?
Chrono Express can take approximately 1 to 3 days to major economic centers, while Chrono Classic has a published range of 2 to 6 days within Europe. International times vary by destination, and customs or local operating conditions can extend delivery.
Does Chronopost deliver to French overseas territories?
Yes. Chronopost provides services involving French overseas territories including Guadeloupe, French Guiana, Martinique, Saint Martin, Réunion and Mayotte. Available products and delivery times vary according to the territory and route.
What should I do if Chronopost says my package was delivered but I do not have it?
Check the possible delivery location and any delivery instructions first. Chronopost's Léonard chatbot can provide guidance based on the shipment. If a parcel that required a signature is shown as delivered but is missing, contact Chronopost customer service so the delivery can be investigated.
Who should I contact if my Chronopost package is lost or damaged?
If you are the recipient, Chronopost advises contacting the sender or merchant for a lost or damaged shipment so the appropriate claim can be opened. Individual customers can also reach Chronopost customer service at 09 69 391 391 for tracking and delivery assistance.
Monthly Delivery Performance for Chronopost France – August 2026
Our comprehensive monthly delivery report for Chronopost France in August 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
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 FRAFrance |  UnknownUnknown |
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