ShyExpress, officially known as 速航易跨境供应链, is a prominent Chinese logistics company specializing in cross-border B2C and B2B logistics services. Headquartered in Hangzhou, ShyExpress serves tens of thousands of cross-border e-commerce companies, facilitating the seamless movement of goods across international borders. With a service scope that covers more than 220 countries and regions worldwide, ShyExpress is a trusted partner for major e-commerce platforms such as AliExpress, Amazon, Ozon, and WB. The company adheres to the service concept of "leading with speed, making cross-border easier," continually innovating to create value for its customers and help more Chinese cross-border e-commerce companies expand globally.
Services Offered by ShyExpress
ShyExpress offers a comprehensive range of logistics services tailored to meet the needs of cross-border e-commerce businesses. Key services include:
- Speed Express Global Express (Standard Express): This service ensures fast and reliable delivery of parcels worldwide, catering to both standard and general cargo.
- Speed Express Global Express Registered Mail: This service provides secure and trackable delivery options for parcels, ensuring that customers can monitor their shipments throughout the delivery process.
- Speedy Global Express (with electricity): This specialized service caters to shipments that include electronic items, ensuring they are handled with the necessary care and compliance with international regulations.
Headquarters and Outlets
ShyExpress has established its headquarters in Hangzhou, a major hub for commerce and logistics in China. The company's main office is located at Shangkun Cloud Valley Center, Xihu District, Hangzhou. Additionally, ShyExpress operates an outlet in Yiwu, a city known for its extensive trade networks. The Yiwu outlet is located at Qinglian District 2, Beiyuan Street, Yiwu City. These strategic locations enable ShyExpress to efficiently manage its logistics operations and provide timely services to its customers.
How Shipment Tracking Works
Shipment Tracking Process
ShyExpress provides an advanced shipment tracking system that allows customers to monitor their parcels in real-time. Once an order is shipped, customers receive a unique tracking number, which they can use to track their shipment on the ShyExpress website or through the respective last-mile delivery company's tracking portal. The tracking process includes several stages, such as order processing, transit, customs clearance, and final delivery. Customers can view updates at each stage, ensuring they are informed about the status and location of their shipment.
Tracking Number Format
ShyExpress uses various tracking number formats, one of which starts with "SHY" followed by a series of letters and numbers (e.g., SHY0123456789YQ). This format helps customers easily identify and track their shipments through the ShyExpress tracking system or the designated last-mile delivery partner's tracking system.
How to track ShyExpress shipments?
To track a ShyExpress shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "ShyExpress" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.
Shipment Delivery Time
Delivery Time Examples
The delivery time for shipments handled by ShyExpress varies depending on the destination and the service selected. For example, shipments to major international destinations typically take between 7 to 14 days, while deliveries to more remote areas may take longer, ranging from 14 to 21 days. Factors such as customs clearance, local delivery conditions, and the specific shipping method chosen can influence the exact delivery time. ShyExpress strives to provide accurate delivery estimates and keeps customers informed about any potential delays through their tracking system.
Contacting ShyExpress for Shipment Issues
For customers outside China, it is recommended to contact the store, supplier, or sender regarding any shipment issues, as they have a better chance of getting a response from ShyExpress. If you need to contact ShyExpress directly, you can reach out through their official website or customer support channels. However, due to potential language barriers and accessibility issues, reaching out through the seller or supplier is often more effective.
By offering robust tracking capabilities, efficient delivery services, and a wide range of logistics solutions, ShyExpress continues to be a reliable partner for businesses and consumers looking to optimize their cross-border shipping operations.
Frequently Asked Questions
Why is my ShyExpress tracking number not working?
If your ShyExpress tracking number is not working, it could be due to a delay in the update of tracking information. Please allow 24-48 hours for the tracking information to be updated. If the issue persists, contact the store or supplier for assistance.
What should I do if my ShyExpress shipment is delayed?
If your ShyExpress shipment is delayed beyond the estimated delivery time, first check the tracking status for any updates. If there are no updates or if the delay is prolonged, contact the store or supplier who arranged the shipment to investigate the issue and provide assistance.
How can I change the delivery address for my ShyExpress shipment?
If you need to change the delivery address for your ShyExpress shipment, contact the store or supplier who arranged the shipment as soon as possible. Provide them with your tracking number and the new delivery address. Address changes may not be possible if the shipment is already in transit or out for delivery.
What should I do if my ShyExpress shipment is marked as delivered but I haven't received it?
If your ShyExpress shipment is marked as delivered but you have not received it, first check with neighbors or your local delivery office to ensure it wasn't left with them. If you still cannot locate your shipment, contact the store or supplier immediately for further investigation.
How can I report a damaged or missing item in my ShyExpress shipment?
To report a damaged or missing item in your ShyExpress shipment, contact the store or supplier who arranged the shipment and provide your tracking number, a description of the issue, and any relevant photos or documentation. They will assist you in resolving the issue and, if necessary, arrange for a replacement or refund.
What should I do if my ShyExpress tracking status hasn't updated in several days?
If your ShyExpress tracking status hasn't updated in several days, it could be due to delays in transit or customs processing. Contact the store or supplier for more information and to verify the status of your shipment.
Can I request expedited shipping for my ShyExpress order?
To request expedited shipping for your ShyExpress order, contact the retailer or supplier from whom you purchased the item. They will be able to inform you of the available shipping options and any additional costs associated with expedited shipping.
How do I contact ShyExpress customer support for shipment-related issues?
For shipment-related issues, it is recommended to contact the store, supplier, or sender as they have better access to ShyExpress customer support, especially if you are outside China. This approach ensures quicker resolution of any issues related to your shipment.