Slovak Parcel Service, commonly known as SPS, is a Slovak courier and parcel delivery company that provides collection, sorting, transportation, and delivery services throughout Slovakia. Established in 1992, SPS describes itself as the country’s largest and oldest courier company, serving online stores, businesses, individual senders, and recipients through an extensive domestic delivery network.
SPS operates hundreds of courier vehicles and a nationwide network of distribution centres, regional branches, pickup locations, and self-service parcel lockers. Its official network includes more than 2,500 Balíkovo pickup points and over 1,000 Balíkovo boxes, giving recipients the option to collect parcels from shops, petrol stations, partner businesses, or contactless lockers instead of waiting at home for a courier.
The company’s core services include next-business-day Express delivery, time-specific delivery options, delivery to Balíkovo locations, cash on delivery, shipment insurance, SMS and email notifications, telephone delivery notices, document returns, customs-related services, and integrations for online stores. SPS also supports businesses that need regular parcel collection, shipment management, digital documents, and delivery visibility through its online tools.
For recipients, Slovak Parcel Service usually appears when an online store or sender selects SPS for delivery within Slovakia. Users can Track Slovak Parcel Service shipments on 4tracking to follow available package tracking events in one place, while the official SPS tracking service can be used as an additional option when needed.
How Slovak Parcel Service shipment Tracking works
How to Track a Slovak Parcel Service shipment
The easiest way to Track a Slovak Parcel Service shipment is to use 4tracking. Enter the SPS parcel number or shipment number on our tracking platform to check the latest available package tracking updates. This can help you follow the parcel from sender collection and sorting through transport, destination-depot processing, courier delivery, or collection from a Balíkovo location.
Slovak Parcel Service also provides an official shipment tracking form. Customers can search using the parcel number or, in some situations, use a reference number together with details such as the shipping date and customer number. The official SPS website and mySPS customer area can be used as secondary options for shipment details, delivery changes, support requests, and online claims.
A normal Slovak Parcel Service Tracking journey may include shipment information received, parcel collected from the sender, processed at an SPS depot, transported to the destination region, received at the delivery depot, assigned to a courier, out for delivery, delivered to the address, or deposited at a Balíkovo pickup point or locker.
Why Slovak Parcel Service package tracking may pause
SPS package tracking may remain unchanged while a parcel is travelling between distribution centres, waiting for sorting, assigned to a delivery route, or awaiting the next operational scan. A short pause does not necessarily indicate a lost parcel, especially when the shipment is moving overnight between the sender’s and recipient’s regions.
Tracking can also pause when information has been created electronically but SPS has not yet physically received the parcel. In that situation, the seller may have prepared the shipping label while the package is still waiting for collection or handover. The next update normally appears after SPS scans the parcel into its network.
Slovak Parcel Service tracking number forms
SPS parcel and shipment numbers
Slovak Parcel Service allows recipients to Track shipments using the parcel number or shipment number assigned to the delivery. SPS does not publish one universal public character pattern that applies to every parcel, so the length and structure may vary according to the sender’s shipping system, service, and shipment type.
The safest option is to copy the complete number from the seller’s order page, SPS notification, shipping email, parcel label, or dispatch confirmation. Enter the number exactly as provided and avoid adding spaces, punctuation, or other characters.
Tracking by reference number
The official SPS tracking system also supports searching by a reference number. This type of search may require additional information, including the shipping date and the sender’s customer number. Reference tracking is mainly useful for senders or contracted business customers that manage shipments through SPS systems.
What to do when you receive multiple tracking numbers
If an online store provides more than one tracking number, Track each one on 4tracking. One number may belong to an international carrier or origin logistics provider, while the SPS number may begin updating after the parcel reaches Slovakia and enters the domestic delivery network.
Slovak Parcel Service shipment delivery time
How long Slovak Parcel Service delivery takes
Slovak Parcel Service’s standard domestic Express service is designed for delivery or a delivery attempt on the next business day after SPS collects the shipment. Actual delivery can still be affected by public holidays, incorrect addresses, recipient availability, unusually high parcel volumes, weather, traffic, operational disruption, or circumstances outside the carrier’s control.
SPS also offers a time-specific Until 12:00 service for eligible shipments. With this service, delivery or notification of delivery is scheduled for the next business day after collection, no later than 12:00. Availability can depend on the destination, sender agreement, and selected service conditions.
Delivery to a Balíkovo location depends on parcel processing, transport to the destination region, and availability at the selected pickup point or locker. Once the parcel is deposited, the recipient normally receives an SMS or email containing collection information and a PIN code.
Slovak Parcel Service delivery-time examples
For example, if SPS collects a standard domestic Express parcel from the sender on Monday, the normal delivery attempt is expected on Tuesday, provided that both days are working days and no exceptional delay occurs.
If an eligible parcel is collected on Monday with the Until 12:00 service, delivery or notification of delivery is expected on Tuesday by 12:00. If Tuesday is a public holiday, the delivery schedule may move to the next suitable business day.
If a seller creates the parcel label on Monday but does not hand the package to SPS until Wednesday, the delivery estimate normally starts from the physical Wednesday collection rather than from the date when the label was created. This is why the first acceptance scan is important when estimating delivery.
The best way to understand the parcel’s real progress is to Track it on 4tracking. Live Slovak Parcel Service Tracking can show whether the shipment is waiting for handover, moving between depots, assigned to a courier, redirected to Balíkovo, ready for collection, or delivered.
Slovak Parcel Service services
Domestic Express parcel delivery
SPS Express is designed for domestic shipment delivery on the next business day after collection. The service is used by online stores, companies, and other senders that need fast parcel transportation between addresses in Slovakia.
Balíkovo pickup points and parcel lockers
Balíkovo is the SPS network of partner pickup points and self-service parcel boxes. Recipients can collect parcels from participating shops, petrol stations, newsstands, other partner locations, and contactless lockers. Many Balíkovo boxes are accessible 24 hours a day, allowing customers to collect shipments at a convenient time.
Cash on delivery
SPS supports cash-on-delivery shipments for eligible customers and services. Depending on the delivery arrangement, the recipient may be able to pay the amount collected for the sender using cash, a payment card, or another supported payment method.
Shipment insurance
Slovak Parcel Service provides shipment-liability and insurance options according to the service conditions and declared value. Senders shipping higher-value goods should declare the correct value and review whether supplementary insurance is needed before dispatch.
SMS, email, and telephone notifications
SPS can notify recipients about planned delivery by SMS, email, or telephone when the relevant service and correct contact information are provided by the sender. Notifications may contain information about the sender, delivery, cash-on-delivery amount, pickup location, or parcel-collection PIN.
Document returns
The return-document service allows documents attached to a shipment to be signed or confirmed by the recipient and returned to the sender. This can be useful for contracts, delivery confirmations, and other business paperwork.
Customs services
SPS provides customs-related support for eligible shipments entering or leaving the European Union. Customs processing may require invoices, importer details, product descriptions, value declarations, taxes, duties, or other documents before a shipment can be released.
E-commerce integrations
Slovak Parcel Service provides shipping tools and integrations for online stores, including support for platforms such as WooCommerce, PrestaShop, and OpenCart. These solutions help merchants create shipments, print labels, arrange collections, and provide package tracking details to customers.
How to contact Slovak Parcel Service if there is a shipment issue
Official Slovak Parcel Service support options
If you have a problem with an SPS shipment, first Track the parcel on 4tracking and check the latest status. This can help determine whether the shipment is waiting for sender handover, moving through the network, with a courier, redirected to Balíkovo, ready for collection, delayed, or already delivered.
Slovak Parcel Service recommends using the mySPS online area for real-time tracking, delivery modifications, customer-service requests, shipment documents, and claims. The SPS customer line can also be reached at +421 2 16877. Customer service is normally available on business days from 08:00 to 16:30. The registered office is located at Senecká cesta 1, 900 28 Ivanka pri Dunaji, Slovakia.
When contacting support, prepare the parcel number, sender’s name, recipient name, delivery address, destination postcode, latest Tracking event, and a clear description of the issue. For damage, missing contents, or other claim-related problems, keep the packaging, photographs, receipts, and shipment documentation and report the issue promptly through the correct SPS form.
Best advice for online-store buyers
If your parcel came from an online store, marketplace, or retailer, it is usually best to contact the seller or sender first. The seller has the transport agreement, proof of dispatch, order records, and access to the business support channel used to arrange the shipment.
The seller can confirm whether SPS physically received the parcel, correct shipment information where possible, request an investigation, and help arrange a replacement or refund if the order is lost or cannot be delivered. Buyers can still contact SPS directly, but involving the seller often improves the chance of resolving an order-related problem.
Frequently asked questions about Slovak Parcel Service shipment tracking issues
Why is my Slovak Parcel Service tracking number not found?
The sender may have created the parcel label without handing the shipment to SPS yet, or the first acceptance scan may not have been uploaded. Confirm the number, check it again later on 4tracking, and ask the seller when the parcel was physically collected.
Can I Track Slovak Parcel Service shipments on 4tracking?
Yes. Enter the SPS parcel or shipment number on 4tracking to view available package tracking updates. This is particularly useful when an international order uses one carrier before being handed to Slovak Parcel Service for delivery in Slovakia.
Why is my SPS package tracking stuck in transit?
The parcel may be travelling between depots, waiting for sorting, assigned to a courier route, or awaiting the next scan. A short gap in Tracking is common, but you should contact the seller or SPS if the parcel remains unchanged beyond its expected delivery period.
How long does Slovak Parcel Service delivery take?
Standard domestic Express shipments are normally scheduled for delivery or a delivery attempt on the next business day after collection. Time-specific services may offer delivery by a stated time, while operational disruptions, holidays, address problems, or recipient unavailability can extend delivery.
What number should I use to Track an SPS parcel?
Use the parcel number or shipment number shown in the seller’s dispatch message, SPS notification, order page, or shipping document. Business customers may also search using a reference number together with the required shipment details.
What does “shipment information received” mean?
This normally means the sender created the shipment data or label electronically. It does not always mean SPS has physically collected the package. Tracking should update after the parcel is handed over and scanned.
Can I redirect an SPS parcel?
Delivery modification may be available through mySPS or customer support, depending on the parcel, service, and current shipment stage. Some guaranteed or address-only services may have restrictions on redirection to a Balíkovo location.
How do I collect a parcel from Balíkovo?
After the parcel is deposited at the selected pickup point or locker, the recipient normally receives an SMS or email with the address and collection PIN. Follow the message instructions and collect the parcel before the storage period expires.
What should I do if SPS says delivered but I did not receive the parcel?
Check the delivery address, household members, reception desk, parcel locker, pickup point, neighbors, and any agreed safe location. Then contact the seller and SPS with the parcel number and latest 4tracking status so they can verify the delivery record.
What should I do if my Slovak Parcel Service parcel is damaged?
Photograph the parcel, contents, label, and packaging as soon as possible. Keep all packing materials and report the damage promptly using the official SPS damaged-parcel or claims process. Inform the seller as well, especially when the shipment contains an online purchase.
Can customs delay an SPS shipment?
Yes. A shipment arriving from outside the European Union may be delayed while customs checks its documents, value, product description, taxes, duties, or import requirements. The recipient or sender may be asked to provide additional information before release.
Does Slovak Parcel Service deliver international online orders?
SPS primarily operates its parcel delivery network within Slovakia. International online orders may be transported into the country by another logistics provider and then handed to SPS for domestic sorting and final delivery.
Who should I contact first about an online-store shipment?
Contact the seller, sender, or retailer first because they arranged the shipment and can open an investigation through their SPS account. Include the order number, parcel number, delivery address, and latest Tracking status when reporting the problem.