众鹿物流, also known as AllRoad, is a leading logistics service provider based in China, specializing in cross-border e-commerce. With the mission of becoming a top global logistics service provider, AllRoad has a strong presence across mainland China, with over ten proprietary branches. The company's business spans across South China, East China, and Fujian, key e-commerce hubs in the country. AllRoad owns a large processing transit center domestically and warehouses worldwide. They are a team of over 400 professionals handling more than 300,000 parcels daily. Their services reach Europe, the United States, and Japan, offering wide coverage, sufficient cargo space, clear and traceable tracking, and high cost-effectiveness. At its core, AllRoad focuses on customer satisfaction, striving to fulfill the logistics needs of more cross-border e-commerce businesses and create value for the cross-border industry.
Headquarters and Location
AllRoad's headquarters is strategically located in Shenzhen, China, specifically at 3A, East Hao Art Center, Minzhi Street, Longhua District. Shenzhen, as a thriving hub of technology and innovation, offers an advantageous position for AllRoad to collaborate with other tech-based and e-commerce businesses.
Service Offerings and Advantages
AllRoad's offerings are diverse, including special routes to the United States, United Kingdom, Brazil, Japan, among other countries. AllRoad's international special line channel, independently developed by the company, is designed for self-shipment and small and medium-sized parcels. The line offers direct flights from Hong Kong, accommodates parcels with electronics, offers discounted prices, commercial customs clearance, and quick and convenient service. The end route is delivered by local express or postal delivery, providing fast, reliable, and safe delivery.
Shipment Tracking and Delivery Time
AllRoad prides itself on the clarity and traceability of its shipment tracking. Each parcel is assigned a unique tracking number, which allows customers to monitor the progress of their shipment as it moves through the delivery network. Furthermore, the company's delivery is known for its stability, typically taking 5-15 working days depending on the specifics of the parcel and the destination.
How do I track AllRoad shipments?
To track a AllRoad shipments, enter the tracking number in the field above, click the "Carrier" button, and select "AllRoad" If you're unsure which carrier is handling your shipment, let the system choose the carrier automatically on your behalf. After that, click the "Track" button, and you will be redirected to the tracking results page. Here, you will find detailed information about your shipment, including locations and dates.
Frequently Asked Questions about AllRoad
What are the key services offered by AllRoad?
AllRoad provides a variety of logistics services including special routes to various countries such as the United States, United Kingdom, Brazil, and Japan. They offer direct flights from Hong Kong, accommodating parcels with electronics, offering discounted prices, and quick and convenient service. The last leg of delivery is handled by local express or postal services.
How long does it usually take for a shipment to be delivered?
Delivery typically takes between 5-15 working days, depending on the specifics of the parcel and its destination. AllRoad is known for its reliable and stable delivery times.
What should I do if there's an issue with my shipment?
If you encounter any issues with your shipment, please contact AllRoad's customer service team. They are well-equipped to handle a variety of inquiries and can assist with issues like tracking problems, delays, or lost parcels. Having your tracking number handy when contacting them can expedite the process.
What is AllRoad's policy on parcels containing electronics?
AllRoad's international special line channel is designed to accommodate parcels with electronics, providing a convenient and cost-effective solution for shipping such items. Please note that the company has restrictions on items posing risks to aviation safety, such as pure batteries, strong magnets, paste-like substances, flammable and explosive goods, weapons and ammunition, fragile, corrosive, and other hazardous products.
What is the weight and size limit for parcels sent through AllRoad?
The weight limit for parcels is between 0.05 and 30 kg. The size of the parcel should not exceed 60 cm on the longest side, and the sum of the length, width, and height should not be more than 90 cm. Cylindrical or tube-shaped external packaging is not accepted. Billing is based on the actual weight of the package or its volumetric weight, whichever is greater.