Afghan Post is Afghanistan's postal operator, providing domestic and international collection and delivery services through a nationwide postal network. The organization has more than a century of postal history and is a member of the Universal Postal Union and the EMS cooperative. Its official information describes a network of 463 post offices, including offices in Kabul, provincial centers, border locations, airports and local communities across Afghanistan.
Afghan Post handles several categories of mail and parcels. Small packets weighing up to 2 kg can be sent to domestic and international destinations, while letter mail covers documents and correspondence that do not require urgent delivery. Registered Mail provides additional control and requires the recipient to sign when collecting the item. Printed-paper services are also available for eligible material such as books and pamphlets.
For larger shipments, Afghan Post offers parcel services including International Air Parcel, which is intended for economical international transportation at moderate speed, and Surface Mail for lower-cost transportation of parcels and letters within Afghanistan. Official postal documentation also describes priority and non-priority parcel categories and postal parcels weighing up to 30 kg, subject to the requirements of the selected service.
Customers needing faster transportation can use EMS, which Afghan Post operates under the name Afghan Shaheen Post. The service is intended for documents and merchandise and includes internet Tracking. Afghan Post also offers P.O. Boxes and postal-code services. Because delivery speed and tracking visibility vary between ordinary, registered, parcel and EMS products, following the individual shipment through package tracking is the most useful way to monitor its progress.
How Afghan Post shipment tracking works
Afghan Post provides an official electronic Track and Trace system for postal items. Its tracking pages state that parcels, small packages, letters and other eligible postal items can be followed online. For international shipments, the official system asks the customer to enter the shipment's 13-character barcode number and then search for the available postal events.
To Track an Afghan Post package with 4Tracking, enter the tracking number in the tracking field. 4Tracking can automatically identify many supported postal carriers. If Afghan Post is not detected automatically, select Afghan Post using the carrier button and click Track. You will be redirected to the results page, where the available package tracking events can be reviewed in chronological order.
Tracking information depends on the postal service used and the scans recorded during transportation. An international shipment can pass through acceptance, dispatch from Afghanistan, arrival in another postal network and final delivery stages. Incoming parcels can similarly receive events as they enter Afghanistan and move toward the recipient.
Which Afghan Post shipments can be tracked?
Afghan Post provides Tracking for eligible postal items carrying a tracking barcode, including parcels and international postal shipments. Its EMS service also specifically includes internet tracking. Ordinary postal items that were not assigned a trackable barcode may not provide the same shipment history.
Afghan Post tracking number formats
Afghan Post's official international tracking system instructs users to enter a 13-character barcode number. The carrier provides EE000123456AF as an example. This structure contains two letters, nine digits and the country suffix AF.
The example EE000123456AF demonstrates an official Afghan Post international identifier, but it should not be interpreted as proof that every Afghan Post service must begin with EE. Different postal products can use different prefixes within international postal systems. Always use the complete identifier assigned to your own shipment.
If you receive a package from another country, its international postal number may also have been issued by the origin country's postal operator and therefore end with another country code rather than AF. Do not alter the prefix or suffix to make the number resemble the Afghan Post example.
Where can I find my Afghan Post tracking number?
The tracking or barcode number should be provided when a trackable item is posted. If you are receiving an online purchase or another shipment sent by someone else, ask the sender for the postal tracking number rather than using the retailer's order number or payment reference.
Afghan Post delivery times and supported examples
Afghan Post does not publish one general transit time covering every ordinary letter, surface parcel, air parcel and registered shipment. Delivery depends on the service, destination and transportation conditions. The clearest published timing information on the official website applies to Afghan Shaheen Post EMS.
Afghan Post states that EMS is designed for delivery to final destinations worldwide within approximately 2 to 3 business days. This timeframe is specifically published for its expedited EMS product and should not be applied to ordinary Air Parcel, Surface Mail or other postal services.
For EMS items arriving in Afghanistan from overseas, Afghan Post publishes a delivery period of 0 to 5 working days after arrival in the inbound postal operation. The carrier states that incoming EMS items are delivered to addresses throughout Afghanistan according to its international EMS procedures.
Afghan Shaheen Post makes two delivery attempts for an EMS item, with the second attempt made on the following day. If both attempts are unsuccessful, Afghan Post leaves a written notice. An undeliverable EMS item caused by the recipient being unavailable can be kept in Afghan Shaheen Post custody for 15 days.
These EMS examples should not be treated as universal promises for every Afghan Post package. Surface Mail is explicitly positioned as a cheaper alternative to Air Parcel and SAL services, while International Air Parcel is described as economical delivery at moderate speed. For those products, use the individual Tracking history and information supplied when the shipment was accepted rather than assuming an EMS timeframe.
How to contact Afghan Post about shipment issues
If a package has stopped updating, the tracking number is not recognized or an item appears significantly delayed, Afghan Post publishes several official customer-service channels. Keep the complete barcode or tracking number available when contacting support so staff can identify the shipment.
Call Afghan Post customer service
Afghan Post publishes the call-center number 199 on its official website. Its dedicated Tracking information also lists 0202927872 as a customer contact number. General pages additionally display +93 (0) 20 2927970 for information enquiries.
Contact Afghan Post through WhatsApp
The official Afghan Post Tracking page publishes 0745272722 as a WhatsApp contact number for customers requesting additional information. When asking about a package, provide the tracking number and explain the latest Tracking status or problem clearly.
Contact Afghan Post by email
For shipment-related customer service, Afghan Post publishes customer-service@afghanpost.gov.af. The general information address shown throughout the official website is info@afghanpost.gov.af. Include your tracking number, posting date if known and a concise description of the problem.
Where is Afghan Post headquartered?
Afghan Post lists Mohammad Jan Khan Watt, Kabul, Afghanistan as its main address. For routine package tracking problems, using the call center, customer-service email or WhatsApp contact is generally more practical than visiting the headquarters.
Frequently asked questions about Afghan Post package tracking issues
Why is my Afghan Post tracking number not working?
Check that you entered the complete postal barcode rather than an ecommerce order number. For an international Afghan Post number, the official Tracking system expects a 13-character identifier. A newly posted item may also need its first operational scan before useful information appears. If the problem continues, confirm the number with the sender or contact Afghan Post.
Can I Track an Afghan Post package with 4Tracking?
Yes. Enter the shipment number on 4Tracking, allow automatic carrier detection or choose Afghan Post manually, and click Track. The results page will display the available package tracking events.
What does an Afghan Post tracking number look like?
Afghan Post's official international tracking system gives EE000123456AF as an example. It contains two letters, nine digits and the AF country suffix, for a total of 13 characters. Other postal-service prefixes may differ, so use the exact number assigned to the shipment.
Does every Afghan Post tracking number start with EE?
No such universal rule is published by Afghan Post. EE000123456AF is an official example shown by its international Tracking system, but Afghan Post handles different types of postal items and does not state that every trackable shipment must use the EE prefix.
Why has my Afghan Post package stopped updating?
A postal item can travel between facilities or postal administrations without receiving a new publicly visible scan at every stage. International transportation can create longer gaps between Tracking events. If the shipment has exceeded the expected timeframe for its service, contact Afghan Post or ask the sender to begin an enquiry.
How long does Afghan Post EMS delivery take?
Afghan Post states that its Afghan Shaheen Post EMS service is designed for delivery to final destinations worldwide within approximately 2 to 3 business days. This published timeframe applies to EMS and should not be used as the expected delivery time for ordinary parcel services.
How long does incoming EMS take after reaching Afghanistan?
Afghan Post states that inbound EMS items arriving from overseas are delivered to addresses throughout Afghanistan within 0 to 5 working days under its inbound service procedures.
What happens if I am not available for Afghan Post EMS delivery?
Afghan Shaheen Post makes two delivery attempts, with the second attempt on the following day. If delivery remains unsuccessful, a written notice is left. An item that cannot be delivered because the recipient is unavailable can be held for 15 days.
Can I Track an Afghan Post small packet?
Afghan Post's Track and Trace information specifically mentions small packages among the postal items that can be tracked when the shipment has an eligible tracking identifier. Small packets are accepted up to 2 kg under Afghan Post's published service information.
What should I do if my Afghan Post package is significantly delayed?
Review the latest Tracking event and confirm that the number belongs to your shipment. Then contact Afghan Post through call center 199, customer-service number 0202927872, WhatsApp at 0745272722 or email customer-service@afghanpost.gov.af. If the package was sent by an online seller or another sender, contact the sender as well because they hold the posting information and can request further investigation.
What should I do if Afghan Post Tracking says delivered but I did not receive the package?
Check whether another authorized person received the item and verify the delivery information associated with the Tracking record. Registered items and EMS deliveries involve recipient confirmation procedures. If the shipment still cannot be located, contact Afghan Post immediately with the complete tracking number and ask the sender to report the issue from their side as well.
Our Monthly Statistics for Afghan Post – January 2025
Our monthly delivery time statistics for Afghan Post in January 2025 provide insights into the minimum, average, and maximum shipment delivery times from the origin to the destination country.
| From | To | Delivery Time |
|---|---|---|
 AFGAfghanistan |  GRCGreece |
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