Azerbaijan Post, commonly known as Azerpost, is the national postal operator of Azerbaijan. It provides postal and parcel services throughout the country, handling letters, registered mail, small packages, parcels and express shipments for individuals and businesses. Its own local operating market is Azerbaijan, while international mail is exchanged with postal operators in destination countries through the international postal network.
Azerpost supports both domestic and international shipments. Domestic postal services include ordinary and registered correspondence, declared-value letters, postal wrappers, small packages, parcels and express items. International services similarly cover letters, registered items, small packages, parcels and express shipments containing documents or permitted goods.
For customers who need faster postal delivery, Azerpost provides EMS express mail services. Azerpost describes EMS as a door-to-door fast postal service that can carry documents, goods or both, subject to applicable shipping restrictions and destination requirements. The company also provides courier services and allows customers to prepare customs information for international mail through its online customs-declaration system.
Tracking is available for registered postal items because Azerpost assigns them a unique postal identifier when they are accepted. That identifier is recorded as the shipment passes through postal processing stages, allowing customers to Track domestic and international registered mail and packages online.
How to Track Azerbaijan Post packages
To Track an Azerbaijan Post package with 4Tracking, enter the complete Azerpost tracking number into the tracking field and start the search. 4Tracking will display the available Tracking events and the latest known shipment status, making it convenient to follow Azerpost packages together with shipments handled by other postal and courier companies.
Azerpost states that the tracking number for a registered postal item is shown on the receipt issued when the shipment is accepted. The carrier's official FAQ describes this postal identifier as a 13-character tracking number. Enter all characters exactly as shown on the receipt or shipping notification.
You can also use the official package tracking tools provided by Azerpost. The carrier explains that registered postal identifiers are entered into its accounting and control system during transit, allowing customers to follow domestic and international mail online. Shipment information can also be requested at an Azerpost post office or one of its Network service centers.
Azerbaijan Post tracking number formats
Azerpost officially states that registered postal shipments receive a 13-character postal identifier that serves as the tracking number. This identifier appears on the receipt issued when the shipment is accepted.
A genuine delivery-message example published by Azerpost uses the following tracking number:
BB023584438AZ
This verified example contains two letters, followed by nine digits and the country letters AZ, giving a total of 13 characters. It can therefore be represented as:
2 letters + 9 digits + AZ
The example confirms the structure used by that particular Azerpost registered item, but customers should not assume that every service uses the same initial letters. Different postal products can use different prefixes. The safest approach is to enter the complete 13-character identifier exactly as it appears on the receipt or shipment notification.
Azerbaijan Post delivery times
Delivery time depends on whether the shipment is domestic or international, the postal product selected and the destination. Azerpost advises customers to use its published transit-time and postal-service information when they need a more specific estimate for an individual shipment.
For international shipments sent abroad, Azerpost provides a supported general example: the carrier states that delivery mainly depends on the destination country and that international shipments are delivered in approximately 7–10 days.
The 7–10 day figure should therefore be understood as an approximate international guideline rather than a guaranteed delivery time for every destination. Transport connections, processing by the destination postal operator, customs procedures and the specific postal service can affect the actual arrival date.
Azerpost does not provide one universal domestic parcel-delivery time in its general FAQ that can safely be applied to every shipment inside Azerbaijan. For domestic packages, customers should use the estimate associated with the selected postal service and monitor package tracking for the latest movement.
Understanding Azerbaijan Post Tracking updates
Azerpost explains that registered postal items receive their unique identifier when accepted and that shipment information is entered into the postal tracking system at transit stages. Tracking updates can therefore show the progress of a registered item as it moves through the postal network.
A newly issued tracking number may not immediately show a complete history if the package has only recently been accepted or has not yet reached another processing checkpoint. Continue checking the same 13-character identifier rather than changing or shortening the number.
For international packages, gaps between Tracking events can also occur while the item is travelling between countries or awaiting processing by the destination postal operator. Azerpost notes that international delivery time depends primarily on the destination country, so not every international shipment will receive updates at the same frequency.
How to contact Azerbaijan Post about a shipment
If package tracking does not answer your question, Azerpost provides its 169 Call Center for customer assistance. Customers can also send a written request by email to musteri@azerpost.az.
Azerpost's headquarters address is 72 Uzeyir Hajibeyli Street, AZ1000, Baku, Azerbaijan. Customers can also visit an Azerpost post office or Network service center for information about a registered letter or package. Have the tracking number and shipment receipt available whenever possible.
For a potentially lost shipment, Azerpost provides a formal inquiry procedure. The sender can approach the post office concerned, while the recipient can approach the post office serving their area and submit an official request. Azerpost states that written responses concerning domestic shipment loss are provided within 15 working days, while responses concerning international shipments can take up to three months.
Azerpost also states that complaints concerning the loss of domestic mail can be submitted within six months from the date the shipment was accepted. For international mail, inquiries are handled according to applicable international postal rules and agreements. If an international item has remained at a destination-country post office for one month, Azerpost advises customers that they can approach an Azerpost office and submit a request to clarify the reason for the delay.
Frequently asked questions about Azerbaijan Post package tracking issues
Why is my Azerbaijan Post tracking number not working?
First confirm that you entered the complete identifier shown on your receipt or shipping notification. Azerpost states that registered postal items use a 13-character tracking number. If the shipment was only recently accepted, Tracking information may also require additional processing before new events become visible.
How many characters are in an Azerbaijan Post tracking number?
Azerpost officially states that the postal identifier shown as the tracking number on the receipt contains 13 characters. The carrier's published genuine-message example BB023584438AZ follows a structure of two letters, nine digits and AZ.
Does every Azerbaijan Post tracking number start with BB?
No such rule is published by Azerpost. BB023584438AZ is a genuine tracking-number example published by the carrier, but it should not be interpreted as proof that every Azerpost shipment starts with BB. Use the exact identifier supplied for your own package.
Can I Track an Azerbaijan Post package with 4Tracking?
Yes. Enter the Azerbaijan Post tracking number into 4Tracking to view the available package tracking events. This is especially useful if you are following shipments from multiple postal operators or courier companies through one tracking website.
How long does Azerbaijan Post international delivery take?
Azerpost states that international shipment delivery depends mainly on the destination country and provides an approximate delivery time of 7–10 days. This is a general estimate and should not be treated as a guaranteed arrival period for every international package.
Why has my Azerbaijan Post package stopped updating?
A registered shipment receives Tracking events as information is recorded at postal transit stages, so there may be periods without a new scan while the parcel is moving between facilities or countries. Continue monitoring the tracking number, and contact Azerpost if the shipment remains delayed beyond the expected period.
How can I report a lost Azerbaijan Post package?
Azerpost advises the sender to approach the post office concerned, while a recipient can visit the post office serving their area and submit an official request. For domestic shipment-loss inquiries, Azerpost states that a written response is provided within 15 working days; international inquiries can take up to three months.
How long will Azerbaijan Post keep an undelivered package at the post office?
Azerpost states that express mail items that cannot be delivered are stored for 10 calendar days, while most other postal items are stored for 30 calendar days. Different rules apply to certain registered court notices and other special categories, so recipients should follow the notice provided for their individual shipment.
Who should I contact about an Azerbaijan Post Tracking problem?
You can contact Azerpost through its 169 Call Center or send a written request to musteri@azerpost.az. You can also visit an Azerpost post office or Network service center. Keep your 13-character tracking number available so staff can identify the shipment.
How can I recognize a fake Azerbaijan Post delivery message?
Azerpost has warned customers about fraudulent messages that claim a package cannot be delivered and then request card information through an unofficial link. The carrier states that genuine parcel notifications should contain the shipment's 13-character tracking number and the delivery post-office index. Azerpost also warns that it does not request customers' card details through such parcel-delivery messages. If a message looks suspicious, verify it through the 169 Call Center or official Azerpost channels before taking any action.
Monthly Delivery Performance for Azerbaijan Post (Azerpost) – August 2026
Our comprehensive monthly delivery report for Azerbaijan Post (Azerpost) in August 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 AZEAzerbaijan | AZE Azerbaijan |
|
| AZE Azerbaijan |  UnknownUnknown |
|
 DEUGermany | AZE Azerbaijan |
|
| AZE Azerbaijan |  CHLChile |
|
 POLPoland | AZE Azerbaijan |
|
 TURTurkey | AZE Azerbaijan |
|
| AZE Azerbaijan |  CHESwitzerland |
|
 KORSouth Korea | AZE Azerbaijan |
|
| AZE Azerbaijan |  AREUnited Arab Emirates |
|
 UZBUzbekistan | AZE Azerbaijan |
|
| AZE Azerbaijan |  FRAFrance |
|
 KGZKyrgyzstan | AZE Azerbaijan |
|
 LVALatvia | AZE Azerbaijan |
|
 NLDNetherlands | AZE Azerbaijan |
|
 SGPSingapore | AZE Azerbaijan |
|