Take Send is the international brand of Shenzhen TakeSend Logistics, a China-based cross-border logistics provider founded in 2009 and headquartered in Shenzhen. The company focuses on shipping solutions for cross-border ecommerce sellers, foreign-trade businesses and other customers sending goods from China. Its services combine international transportation, parcel processing, warehousing and order fulfillment, with package tracking available to help customers follow shipments after dispatch.
Take Send works with multiple postal and express networks rather than relying on a single delivery carrier. Its official information lists cooperation with companies and postal operators including DHL, UPS, FedEx, China Post, Hongkong Post, Singapore Post and PostNL. The company offers international express, postal channels, dedicated cross-border lines and FBA first-leg transportation, allowing merchants to choose services according to shipment type, destination, required speed and cost.
Warehousing and ecommerce fulfillment are another important part of Take Send's business. Its China warehouse services include receiving goods, inspection and labeling, inventory management, order synchronization, picking and packing, shipment creation and outbound delivery. Shipping solutions are offered at express, standard and economy levels, and Take Send also publishes channels capable of handling particular categories such as batteries, liquids and cosmetics where the selected service permits them.
Take Send also provides specialized lines and Amazon FBA transportation using air, sea, railway, road and express options. Because a shipment can pass from Take Send to an airline, customs provider or destination delivery company, the carrier shown during the final part of the journey may differ from the company that originally accepted the shipment. Tracking the package throughout these handovers helps recipients understand which stage has been completed and which company is currently handling delivery.
How Take Send shipment tracking works
Take Send operates its own logistics-management system for shipment queries. Official documentation describes tools for checking dispatched waybills, viewing logistics traces, reviewing recent first-scan times and checking delivery performance. The company's fulfillment platform also states that customers can Track and trace parcels through its system while checking shipment and cost information.
To Track a Take Send package with 4Tracking, enter the tracking number in the tracking field. 4Tracking can automatically identify many supported carriers. If Take Send is not detected automatically, select Take Send using the carrier button and click Track. You will be redirected to the results page, where the available package tracking events can be reviewed in chronological order.
Take Send shipments can generate events while entering or leaving a distribution center, undergoing export processing, travelling internationally, clearing customs and moving through a destination delivery network. When Take Send uses a partner such as DPD, FedEx, UPS or another local carrier, Tracking may begin showing events generated by that partner as well.
Why can another carrier appear in Take Send Tracking?
Take Send is a cross-border logistics integrator and freight-forwarding provider, so another carrier appearing during transportation is normal. Take Send can arrange the origin handling and international logistics while a postal operator, express company or local delivery partner completes another portion of the route. If a second tracking number becomes available, keep both references because the partner number may provide more detailed final-mile updates.
Take Send tracking number formats
Take Send's official public documentation does not publish one universal tracking-number prefix, fixed length or character pattern for every shipment. This is consistent with the company's use of many postal, express, dedicated-line and FBA channels, each of which can generate or use different shipment identifiers.
Official Take Send delivery-performance reports show that tracking identifiers can differ between services, and some shipments later use identifiers belonging to destination carriers. However, those published shipment records do not establish a company-wide format rule. For this reason, it would be unreliable to claim that every Take Send package begins with the same letters or contains the same number of characters.
For reliable package tracking, enter the complete number exactly as it was supplied by the seller, Take Send system or shipping notification. Do not add a prefix, remove characters or alter the number to match an unofficial example. If you have both a marketplace order number and a logistics tracking number, use the logistics number for Tracking.
Take Send delivery times and supported examples
Take Send does not publish one universal delivery time because transit depends on the shipping channel, destination, customs process and final-mile carrier. Its official service pages instead publish reference delivery ranges for individual products. These estimates should therefore be applied only to the service for which they were published.
For example, Take Send's Spain dedicated line publishes an average delivery time of approximately 8–12 days. The service uses air transportation and destination customs clearance before the package is transferred to a local delivery company. This is a route-specific estimate and should not be applied to every Take Send shipment.
For its Europe DDP dedicated line, Take Send publishes reference delivery ranges including approximately 7–10 days to the United Kingdom, 6–10 days to Germany, 7–10 days to Spain, 7–10 days to Italy, 6–10 days to the Netherlands and 5–10 days to Belgium. These figures belong to that particular DDP line and can differ from express, postal or FBA services.
Amazon FBA first-leg transportation has substantially different schedules depending on the transportation method. Take Send publishes examples of approximately 3–6 days for express delivery, 7–15 days for air delivery, 10–15 days for truck transportation, 20–22 days for railway transportation and 25–35 days for sea delivery on its European FBA service. These examples demonstrate why the shipping method must be known before estimating delivery.
Actual delivery can take longer when customs inspection, flight or sailing schedules, remote-area delivery or other operational conditions affect the shipment. Use the service selected by the sender together with the latest Tracking events rather than assuming that one published timeframe applies to all Take Send packages.
How to contact Take Send about shipment issues
If a package has stopped updating, appears delayed or the tracking number cannot be identified, Take Send provides official telephone and online support channels. Have the shipment number, latest Tracking status and basic order information ready so support can identify the relevant logistics record.
Call Take Send customer service
Take Send publishes 400-098-5699 as its nationwide customer-service hotline in China. The official website lists service hours as Monday to Friday from 09:00 to 18:00, Saturday from 09:00 to 16:00 and Sunday from 11:00 to 18:00.
Use the Take Send customer feedback center
The official website provides an online user feedback center for customers who encounter shipment or service problems. This can be used to submit a written enquiry when package tracking is unclear or another logistics issue needs investigation.
Contact Take Send through WeChat
Take Send publishes the official WeChat account takesend. The company's customer-service information also directs users to its online communication channels for logistics questions and business support.
Contact Take Send fulfillment support by email
Take Send's official fulfillment website publishes karlong@takesend.com as a contact email address. This contact is associated with its warehousing, fulfillment and shipping services. For an ordinary ecommerce package received from a seller, contacting the sender first can still be the fastest way to have a shipment investigated through the sender's Take Send account.
Where is Take Send located?
Take Send lists its headquarters at Building B, Zhiyuan Yungu, No. 73 Guanlan Road, Longhua, Shenzhen, China. The company also publishes self-operated locations in Shenzhen, Guangzhou and Yiwu. Shipment recipients generally do not need to visit these facilities unless instructed by Take Send.
Frequently asked questions about Take Send package tracking issues
Why is my Take Send tracking number not working?
Check that you entered the logistics tracking number rather than the ecommerce platform's order number. Copy the identifier exactly as supplied. A newly created shipment may also need to be received and scanned by Take Send before meaningful Tracking appears. If the number remains unrecognized, ask the sender to confirm the waybill or shipment number.
Can I Track a Take Send package with 4Tracking?
Yes. Enter your shipment number on 4Tracking, allow automatic carrier detection or select Take Send manually, and click Track. The results page will display the available package tracking events.
What does a Take Send tracking number look like?
Take Send does not publish one universal tracking-number prefix, exact length or structure for all services. The company uses multiple postal, express, dedicated-line and FBA channels, so shipment identifiers can differ. Always use the complete number assigned to your individual package.
Why has my Take Send package stopped updating?
A cross-border package can move between Take Send facilities, airports, customs points and partner carriers without generating a new public scan at every stage. Tracking may therefore remain unchanged for several days while the package is still moving. If the delay becomes substantially longer than the expected timeframe for the selected service, contact the sender or Take Send.
Why does my Take Send shipment show DPD, FedEx, UPS or another carrier?
This can be a normal part of Take Send's logistics model. The company works with postal operators, international express carriers and local delivery companies. A partner may therefore take responsibility for international transportation, customs-related movement or final delivery while Take Send remains the original logistics provider.
How long does Take Send delivery take?
Delivery time depends on the service. Official examples include approximately 8–12 days for the Spain dedicated line and about 5–10 to 7–10 days for several destinations using Take Send's Europe DDP service. European FBA transportation ranges from approximately 3–6 days by express to 25–35 days by sea. These are service-specific estimates rather than universal delivery promises.
How long does Take Send FBA delivery take?
Take Send's published European FBA examples are approximately 3–6 days for express, 7–15 days for air delivery, 10–15 days by truck, 20–22 days by railway and 25–35 days by sea. The actual option used depends on the seller's booking and shipment requirements.
Can customs delay a Take Send package?
Yes. Many Take Send services involve international transportation and destination customs clearance. A package can remain at a customs-related stage while inspection or clearance is completed. Some Take Send dedicated lines use DDP arrangements, but customs processing can still affect the overall journey.
What should I do if Take Send Tracking shows a second tracking number?
Keep both numbers. The first identifier may relate to Take Send's cross-border shipment, while the second can belong to the postal or courier company responsible for another part of the journey. The partner tracking number may provide additional updates after handover.
What should I do if my Take Send package is significantly delayed?
Compare the latest package tracking event with the published timeframe for the actual service used. If the shipment is substantially overdue, contact the seller first so they can investigate through their Take Send account. You can also call Take Send at 400-098-5699 or submit an enquiry through the official customer feedback center.
What should I do if Take Send Tracking says delivered but I cannot find the package?
Check whether the delivery was completed by a partner carrier and review that carrier's final Tracking events. Ask other people at the delivery address whether they accepted the parcel. If it still cannot be located, contact the seller promptly and provide both the Take Send number and any partner-carrier tracking number so the delivery can be investigated.
Monthly Delivery Performance for Take Send – August 2026
Our comprehensive monthly delivery report for Take Send in August 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 CHNChina |  SAUSaudi Arabia |
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| CHN China |  AUSAustralia |
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| CHN China |  CANCanada |
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