Zajil Express is a leading logistics and shipping company based in Saudi Arabia, offering a wide range of services that cater to both local and international markets. Established in 1999, Zajil began as a store-to-store express company with just two locations. Over the years, it has grown significantly through professional management, substantial capital investment, and strategic acquisitions, becoming the first privately-owned company to be licensed for postal delivery services in Saudi Arabia in 2015.
Headquarters and Contact Information
Zajil Express is headquartered in As Saadah, Prince Saad Ibn, Riyadh, Saudi Arabia. The company can be reached via phone at +966 800 100 0177 or by email at [email protected]. For more information or to contact them online, visit their contact page.
Services Offered by Zajil Express
Zajil Express offers a comprehensive suite of logistics services designed to meet the needs of a diverse clientele, ranging from individual customers to large corporations. Their services include:
- Line Haul/Fleet Shipping: Efficient transport of large volumes of goods over long distances.
- Heavy Shipping: Handling and delivery of oversized and heavy items.
- B2B Delivery: Business-to-business logistics solutions.
- Cold Delivery: Temperature-controlled shipping for perishable goods.
- Last-mile Delivery (LMD): Delivery from local distribution centers to the final destination, tailored for B2C customers.
- Door-to-door Service: Comprehensive delivery service from warehouses directly to residences.
- Fulfillment Operations: Optimized logistics solutions for e-commerce businesses.
- Freight Forwarding (Air): International air freight services.
Zajil Express has expanded its operations beyond Saudi Arabia to include destinations such as China, UAE, Bahrain, Kuwait, and the USA. The company continues to innovate and grow, driven by its mission to facilitate global and local trade through cutting-edge technologies and customer-centric practices.
Shipment Tracking
How Shipment Tracking Works
Zajil Express provides a robust shipment tracking system that allows customers to monitor their packages in real-time. The tracking process begins as soon as the shipment is picked up and continues through various stages of transit until it reaches its final destination. Customers can track their shipments through the Zajil Express website by entering their unique tracking number.
Tracking Number Format
The tracking number for Zajil Express shipments typically starts with the letter 'Z' followed by a series of digits. For example, a tracking number might look like this: Z12345678. This unique identifier allows customers to get detailed information about the status and location of their shipment at any given time.
How to track Zajil Express shipments?
To track a Zajil Express shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Zajil Express" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.
Shipment Delivery Time
The delivery time for shipments handled by Zajil Express varies depending on the destination and the type of service selected. For local deliveries within Saudi Arabia, standard shipments typically take 1-3 business days. International deliveries may take longer, ranging from 5-10 business days depending on the destination country and customs processes.
Examples of Delivery Times
- Within Riyadh: 1 business day
- To Jeddah: 2 business days
- From Riyadh to Dubai: 3-5 business days
- From Riyadh to New York: 7-10 business days
Contacting Zajil Express for Shipment Issues
If customers encounter any issues with their shipments, Zajil Express offers several channels for assistance. Customers can contact the company's customer service team via phone, email, or through their website's contact form. The company's open hours are:
- Monday to Thursday: 8:30 AM - 5:30 PM
- Saturday and Sunday: 8:30 AM - 5:30 PM
- Friday: Closed
Contact Information
- Phone: +966 800 100 0177
- Email: [email protected]
- Website: Zajil Express Contact Page
Frequently Asked Questions
What should I do if my tracking number is not working?
If your tracking number is not working, first ensure that you have entered it correctly. If the problem persists, contact Zajil Express customer service at +966 800 100 0177 or email them at [email protected] for assistance. Provide them with your tracking number and any other relevant information.
Why is my shipment delayed?
Shipment delays can occur for various reasons, including customs clearance, adverse weather conditions, or logistical issues. If your shipment is delayed, check the tracking information for any updates. If you need further assistance, contact Zajil Express customer service for more details on the status of your shipment.
How do I change the delivery address for my shipment?
To change the delivery address for your shipment, contact Zajil Express customer service as soon as possible. Provide them with your tracking number and the new delivery address. Note that changes to the delivery address may not be possible if the shipment is already in the final stages of delivery.
What should I do if my shipment is damaged or lost?
If your shipment is damaged or lost, contact Zajil Express customer service immediately. Provide them with your tracking number and details of the damage or loss. They will guide you through the process of filing a claim and assist you with any necessary documentation.
How can I schedule a pickup for my shipment?
To schedule a pickup for your shipment, you can visit the Zajil Express website and use the online scheduling tool, or you can contact their customer service team. Provide them with the details of your shipment, including the pickup location and preferred pickup time.
Can I track multiple shipments at once?
Yes, you can track multiple shipments at once by entering each tracking number separated by a comma on the Zajil Express tracking page. This will display the status and location of all your shipments simultaneously.
What if I miss the delivery of my shipment?
If you miss the delivery of your shipment, Zajil Express will usually attempt a second delivery. You can also contact their customer service to reschedule the delivery at a convenient time or arrange to pick up the shipment from a local Zajil Express office.
How long does it take for tracking information to update?
Tracking information is usually updated in real-time as your shipment progresses through various stages of transit. However, there may be occasional delays in updates due to technical issues or processing times at different transit points. If your tracking information hasn't updated for an extended period, contact Zajil Express customer service for assistance.
How can I contact Zajil Express customer service?
You can contact Zajil Express customer service by phone at +966 800 100 0177, by email at [email protected], or through their contact page. Their customer service hours are Monday to Thursday, Saturday, and Sunday from 8:30 AM to 5:30 PM. They are closed on Fridays.
Our Monthly Statistics for Zajil Express – April 2025
Our monthly delivery time statistics for Zajil Express in April 2025 provide insights into the minimum, average, and maximum shipment delivery times from the origin to the destination country.
| From | To | Delivery Time |
|---|---|---|
 SAUSaudi Arabia | SAU Saudi Arabia |
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