UVAN, also known as Yuhuan International Logistics, is a premier logistics company established in 2008, with its headquarters nestled in the Bao'an District of Shenzhen. The company has positioned itself as a leader in international logistics, specializing in services tailored to the needs of global trade, particularly in the European and American markets.
Services and Global Presence
UVAN's expertise lies in providing dedicated line services to developed countries like the United States, Europe, Canada, Japan, and Australia. The company excels in delivering high-quality logistics solutions, including air-to-ship and sea-to-city delivery, along with efficient customs clearance services.
Core Services Include:
- European and American Dedicated Line Services: UVAN is renowned for its dedicated lines to Europe and America, offering exceptional service quality and reliability.
- International Express Services: With nearly 15 years in the international express delivery industry, UVAN is a professional agent for services like DHL, UPS, FedEx, TNT, and Aramex, boasting extensive channel operation experience.
- Global Expansion and Development: UVAN aims to deepen its dedicated line business in various regions, including establishing branches and customs clearance teams in Australia, Canada, Europe, Japan, and more, while creating a global service network exclusive to UVAN.
Vision and Infrastructure
UVAN's development vision is centered on expanding its dedicated line businesses and establishing a robust global presence. The company currently employs 130 personnel and operates large warehouse facilities, including 6,000 square meters in Shenzhen and 10,000 square meters in Germany, with seven office locations worldwide.
Shipment Tracking with UVAN
Online Tracking System
UVAN provides an advanced online tracking system, enabling customers to track their shipments effectively. This system is crucial for maintaining transparency and providing real-time updates on the status and location of shipments.
Tracking Number Format
Each shipment processed by UVAN is assigned a unique tracking number that starts with 'UVA', followed by a series of letters and numbers. This format facilitates efficient tracking of shipments, allowing customers to stay informed about their parcel's journey.
How to Track UVAN Shipments?
To track UVAN shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "UVAN". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
Shipment Delivery Times and Customer Support
Examples of Delivery Times
International Deliveries: Delivery times for international shipments vary based on the destination. UVAN's dedicated line services and express delivery partnerships ensure timely and efficient deliveries, typically aligning with industry standards for international shipping.
Contacting UVAN for Shipment Issues
For any issues related to shipments, customers are advised to contact the sellers or suppliers on platforms like AliExpress, Amazon, WISH, and eBay. These sellers have direct communication channels with UVAN and are more effective in resolving any shipment-related queries or issues.
Frequently Asked Questions
What should I do if my UVAN tracking number isn't working?
If your UVAN tracking number isn’t functioning correctly, first ensure that it’s been entered accurately. If the issue persists, it might be due to a delay in the system updating the tracking information. Please wait for some time and try again. If the problem continues, it’s recommended to contact the seller or supplier from whom you made your purchase on platforms like AliExpress, Amazon, WISH, and eBay, as they have direct communication with UVAN for issue resolution.
What can I do if my UVAN shipment is delayed?
If your UVAN shipment is experiencing delays, first use the online tracking system to check for any updates or notifications about the delay. If additional information is needed or the delay is significant, contact the seller or supplier for further assistance. They can provide insights and communicate with UVAN to ascertain the cause of the delay and the expected delivery time.
How do I report a lost or damaged package with UVAN?
If your package is lost or arrives damaged, the first step is to contact the seller or supplier from the platform where the purchase was made. They will coordinate with UVAN to address the issue. Provide all necessary details, including the tracking number and a description of the problem, for an efficient resolution process.
Can I change the delivery address for my UVAN shipment?
Changing the delivery address after a shipment is in transit with UVAN can be challenging. If such a need arises, contact the seller or supplier immediately with your request. They will communicate with UVAN to check if an address change is possible at that stage of the shipment’s journey.
What are the typical delivery times for UVAN shipments?
The delivery times for UVAN shipments vary based on the destination and the type of service. Generally, international deliveries to various countries can take anywhere from 5-15 business days, depending on local logistics and customs processes. These are estimates and can be influenced by external factors such as customs delays.
Who should I contact for further questions or issues with my UVAN shipment?
For any further questions or issues regarding your UVAN shipment, it's advisable to contact the seller or supplier from whom the purchase was made. They have direct contact with UVAN and can effectively address any shipment-related queries or concerns.
Summary
In summary, UVAN stands as an innovative and customer-focused logistics service provider in China. With a commitment to offering diverse logistics solutions, advanced tracking capabilities, and a focus on key international markets, UVAN continues to enhance its role in the global trade and e-commerce logistics sectors.