UNI Digital Logistics is a cross-border B2C courier for China-Russia e-commerce.


Track UNI Digital Logistics Shipments


UNI Digital Logistics stands as a premier logistics service provider specializing in cross-border shipments between China and Russia. Established with the mission to bridge the logistic gaps between these two major markets, UNI Digital Logistics focuses on enhancing the business operations of Chinese sellers in the Russian marketplace. Since its inception in the Russian market in 2004 and expansion into the Chinese market in 2015, the company has been pivotal in ensuring that customers in Russia have access to a vast array of quality goods from China.

Services and Strategic Locations

UNI Digital Logistics offers a range of services tailored to the needs of B2C cross-border e-commerce. Their service portfolio includes super express delivery options, comprehensive logistics solutions, and specialized services for e-commerce operators. With strategic locations in major Chinese cities such as Hong Kong, Shanghai, and Shenzhen, and an international presence in Istanbul, Turkey, UNI Digital Logistics leverages its geographic spread to optimize delivery routes and ensure rapid handling of shipments.

Technological Advancements and Customer Support

The company prides itself on its in-house IT solutions that cater specifically to B2C cross-border logistics and retailers, ensuring smooth and efficient handling of logistics operations. UNI Digital Logistics is distinguished by its e-Commerce Operator License, granted by Russian Customs, which allows the use of simplified procedures for B2C parcel processing in key locations like Moscow and Ussuriysk. Moreover, the firm commits to unmatched customer service with 24/7 support available in English, Chinese, and Turkish.

Shipment Tracking with UNI Digital Logistics

How Shipment Tracking Works

UNI Digital Logistics offers an advanced tracking system that allows customers to monitor their shipments in real-time. By entering the tracking number on the company’s website or through their mobile app, clients can access detailed information about their shipment’s journey from China to Russia.

Tracking Number Format

The tracking number format used by UNI Digital Logistics starts with 'UNI', followed by a series of digits, and ends with 'CN', for example, UNI123456789CN. This format helps to ensure that each shipment is easily traceable throughout its transit.

How to track UNI Digital Logistics shipments?

To track a UNI Digital Logistics shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "UNI Digital Logistics" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.

Shipment Delivery Time

UNI Digital Logistics offers some of the fastest delivery times in the market with the Super Express Rate, which promises delivery times of 4-9 days. For example, a typical shipment from Shanghai to Moscow can be expected to arrive within this timeframe, depending on customs clearance and specific logistic arrangements.

Customer Support and Contact Information

Contacting UNI Digital Logistics

Should there be any issues with your shipments, UNI Digital Logistics provides several ways to get assistance:

  • Phone: Customers can reach out to the customer service team at any time.
  • Email: Queries can also be addressed via email, ensuring that all concerns are documented and handled efficiently.
  • Physical Locations: For direct interactions, customers can visit any of the company’s offices across China and Turkey.

UNI Digital Logistics is dedicated to ensuring the satisfaction and success of its clients by providing reliable, fast, and secure delivery services. With its robust infrastructure, cutting-edge technology, and customer-centric approach, UNI Digital Logistics remains a leader in facilitating e-commerce between China and Russia.

Frequently Asked Questions

What should I do if my tracking number is not working?

If your tracking number is not working, please ensure that you have entered it correctly, including the 'UNI' prefix and 'CN' suffix. If it still doesn’t work, there might be a delay in the system updating the tracking information. Allow some time and try again. If the problem persists, contact UNI Digital Logistics customer support for assistance.

How long does it take for tracking information to become available after shipping?

Tracking information typically becomes available within 24 hours of the shipment being processed through the initial logistics facility. If you do not see any tracking updates within this timeframe, please contact customer support for further clarification.

What can I do if my shipment is delayed?

If your shipment is delayed beyond the expected delivery time of 4-9 days under the Super Express Rate, please check the latest tracking updates for any notifications or advisories. If there are no satisfactory updates, contact UNI Digital Logistics customer support for more detailed information and assistance.

How do I report a lost or damaged shipment?

To report a lost or damaged shipment, contact UNI Digital Logistics customer service immediately. Provide them with your tracking number and a detailed description of the issue. If the shipment is damaged, it is helpful to provide photographs of the damage to expedite the claims process. UNI Digital Logistics is responsible for the safety of shipments and will compensate for any losses at delivery stages.

Can I change the delivery address after my shipment has been dispatched?

Once a shipment has been dispatched, changing the delivery address is generally not possible due to logistics and security protocols. However, you should contact UNI Digital Logistics customer support as soon as possible to see if the shipment can still be redirected to a new address.

What should I do if the tracking status shows delivered, but I haven't received my package?

If the tracking status indicates that your package has been delivered but you haven't received it, first check around your delivery area and with neighbors to see if the package was placed in a safe location or received on your behalf. If you still cannot find it, contact UNI Digital Logistics customer service immediately to initiate an investigation into the delivery.