Palestine Post provides postal services through a network of post offices operating across Palestine. Its services support individuals, businesses and organizations that need to send or receive letters, registered mail, parcels and other postal items locally or through international postal networks.
For parcel customers, Palestine Post accepts international postal parcels through its offices. Its official parcel service information states that items in the parcel category can weigh from 2 kg up to 30 kg, subject to postal restrictions and appropriate packaging. Packages receive a barcode number that can be used for Tracking through the postal journey.
Palestine Post also offers registered mail, registered mail with acknowledgment of receipt and international EMS express mail. EMS was introduced in 2022 and is available through designated main post offices. Registered mail provides a standardized barcode for following the item, while acknowledgment-of-receipt service adds a signed card that is returned to the sender as confirmation of delivery.
The postal network also handles incoming international e-commerce shipments and outgoing mail from Palestine to destinations abroad. Palestine Post operates an international exchange function in Jericho and publishes online shipment Tracking tools so customers can check supported postal items as they move between acceptance, international exchange and delivery stages.
How Palestine Post shipment tracking works
Trackable Palestine Post items receive a barcode or shipment number that identifies the postal item in the tracking system. For international parcels, Palestine Post states that the barcode can be used to follow the shipment internationally through to its final destination when the participating postal systems provide the required tracking data.
To Track a Palestine Post package with 4Tracking, enter the tracking number in the tracking field. 4Tracking can automatically identify supported postal numbers; if necessary, select Palestine Post manually. Press the Track button to open the results page and view the latest available package tracking events.
Palestine Post also provides an official online Tracking page for postal items. International shipments may show events from Palestine Post while they are in Palestine and additional events from the destination postal administration after the package has been transferred abroad.
A gap between Tracking updates can occur while a shipment is moving between postal facilities, travelling internationally, passing through an exchange office or undergoing customs procedures. The next update normally appears when another participating postal facility scans the item.
Palestine Post tracking number formats
Palestine Post publishes a specific format for international postal parcels. Its official parcel information states that the barcode consists of two letters, nine digits and two final letters, following the S10 identifier used in international postal operations. Parcel tracking numbers begin with the letter C.
Palestine Post does not provide a sample parcel number on the official service page, so it is better not to invent one. The verified structure can be described as two letters followed by nine digits and two letters, with C as the first character.
Registered mail uses a different identifier. Palestine Post states that registered-letter barcode numbers begin with the letter R. The official registered-mail page does not provide enough additional character-by-character detail to justify presenting a more specific format.
Other services, including EMS, may use their own postal identifiers, but Palestine Post's public EMS page does not specify a complete verified tracking-number pattern. Always enter the full number exactly as printed on the postal receipt, barcode label or information supplied by the sender.
Palestine Post delivery times and supported examples
There is no single published delivery time covering every Palestine Post service. Domestic handling, international transport, the destination postal operator, customs procedures and the type of postal product can all affect the total time between posting and final delivery.
Official Palestine Post operating data published in January 2024 reported that outgoing international postal items generally took about 4–10 working days from departure from the international exchange office in Jericho until arrival in the destination country. Palestine Post specifically noted that this period did not include the subsequent time required by the postal operator in the destination country to deliver the item to the recipient.
A later official report from 2024 stated that outgoing parcels were reaching their destination country within no more than five working days from the date they were exported from the international exchange office. This is a useful example of international transport performance reported at that time, but it should not be treated as a universal end-to-end delivery guarantee for every current shipment.
For final delivery, rely on the latest package tracking events and any estimate supplied when the item was accepted. International delivery can take longer when customs processing, flight or transport schedules, destination-country postal handling or local delivery conditions add additional time.
How to contact Palestine Post about shipment issues
Palestine Post lists its General Directorate of Posts at Al-Muntazah Street, behind Al-Bireh Municipality, Al-Bireh/Ramallah, with postal code P6100012. The official contact page lists the telephone numbers 022409443/5 and 022409441 and the email address info@palpost.ps.
Customers can also submit a complaint through the official Palestine Post website. The complaint form requests information including the complainant's details, city, telephone number, complaint subject, description and supporting attachments, making it suitable for documenting a shipment or service issue that requires follow-up.
When contacting Palestine Post about a delayed, missing or incorrectly delivered item, provide the complete tracking number, posting or delivery location, sender and recipient information and the last visible Tracking event. Keeping the original postal receipt is also useful because it contains shipment details that may be needed during an enquiry.
Frequently asked questions about Palestine Post package tracking issues
Why is my Palestine Post tracking number not working?
The number may have been entered incorrectly, the item may not yet have received its first visible scan, or the postal service used may provide limited Tracking. Check the number exactly as printed on the receipt or shipping information and try again after the item has been processed.
What does a Palestine Post parcel tracking number look like?
Palestine Post states that international parcel barcodes contain two letters, nine digits and two final letters. The number begins with C and follows the international S10 postal identifier structure.
Do registered letters use the same tracking format as parcels?
No. Palestine Post states that registered-mail barcode numbers begin with R, while parcel numbers begin with C. Use the complete barcode assigned to the particular postal item when Tracking it.
How do I Track a Palestine Post package on 4Tracking?
Enter the complete Palestine Post tracking number in the 4Tracking tracking field. The system can automatically identify supported postal numbers, or you can select Palestine Post manually. Press Track to view the available package tracking history.
Why has my Palestine Post Tracking stopped updating?
The shipment may be moving between postal facilities, travelling internationally, waiting at an exchange office or undergoing customs processing. International postal items can have gaps between scans, especially during transport between countries.
How long does Palestine Post international delivery take?
Palestine Post does not publish one end-to-end timeframe for every international package. Official operating information from 2024 reported examples ranging from 4–10 working days from departure at the Jericho international exchange office to arrival in the destination country, while a later report stated that outgoing parcels were reaching destination countries within five working days from export. Final delivery can take additional time.
Does the international transit estimate include delivery to my address?
No. The official international timing examples refer to movement from the Palestine Post international exchange office to arrival in the destination country. Delivery after arrival depends on the postal operator in that country and any customs or local processing required.
Can I Track a Palestine Post parcel after it leaves Palestine?
Yes, for supported international parcels. Palestine Post states that its parcel barcode allows international enquiries and Tracking through to the destination when tracking information is exchanged by the postal networks involved.
What should I do if my Palestine Post package is delayed?
Check the latest package tracking events first. If the shipment remains without progress beyond the expected period, contact Palestine Post with the tracking number and postal receipt. For an incoming international purchase, the sender may also be able to open an enquiry with the originating postal operator.
How can I report a lost or missing Palestine Post shipment?
Contact Palestine Post using its official telephone numbers or info@palpost.ps and provide the complete tracking details. You can also use the complaint form on the official website to submit the issue and attach supporting information.
Does Palestine Post offer EMS express shipping?
Yes. Palestine Post provides international EMS express mail through designated main post offices. The service was introduced in 2022, but the public EMS page does not publish a universal delivery-time guarantee or complete tracking-number format that can safely be applied to every EMS shipment.
Monthly Delivery Performance for Palestine Post – August 2026
Our comprehensive monthly delivery report for Palestine Post in August 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 INDIndia |  USAUnited States |
|
| IND India |  CANCanada |
|
 CHNChina |  BRABrazil |
|
| CHN China |  JPNJapan |
|
| IND India |  AUSAustralia |
|
| CHN China | USA United States |
|
| IND India |  GBRUnited Kingdom |
|
| IND India | JPN Japan |
|
 AREUnited Arab Emirates |  DZAAlgeria |
|
| ARE United Arab Emirates |  EGYEgypt |
|
 IDNIndonesia | JPN Japan |
|
| DZA Algeria |  FRAFrance |
|
 UKRUkraine | USA United States |
|
| IND India | FRA France |
|
| JPN Japan |  THAThailand |
|