Express One (Bulgaria) is a courier and logistics company providing parcel and cargo delivery throughout Bulgaria as well as international shipping services. The company is part of the Austrian Post Group's courier network in Central and Eastern Europe, connecting its Bulgarian operations with a wider regional logistics infrastructure.
Within Bulgaria, Express One provides domestic courier delivery to addresses, pickup points and EXOBOX parcel lockers, together with cargo and pallet transportation. Available additional services include shipment insurance, cash on delivery, document return, return receipt, recipient notification by SMS or email, personal delivery and shipment review, depending on the selected delivery service.
For international shipments, Express One offers express courier transportation by air and economy transportation by road. Its European reach is strengthened through the EURODIS parcel and pallet network, which Express One states operates across 36 European countries. This gives businesses and individual senders access to cross-border parcel and pallet delivery beyond Bulgaria through established European partner networks.
Tracking is integrated into the delivery process so senders and recipients can follow a shipment after it enters the Express One network. The company's Track & Trace service uses the waybill number, also referred to by Express One as the shipment number, to show available information about a package's location and delivery status.
How to Track Express One (Bulgaria) packages
You can Track an Express One (Bulgaria) package through 4Tracking by entering its waybill or shipment number in the tracking field. 4Tracking can automatically identify supported carriers, or you can select Express One (Bulgaria) manually when necessary. This provides a convenient package tracking option for both domestic Bulgarian shipments and supported international deliveries.
Express One also operates an official Track & Trace service on expressone.bg. Enter one waybill number into the tracking field, or use the carrier's option for entering multiple waybill numbers separated by commas when checking several shipments.
Express One recommends checking Track & Trace when the expected delivery time does not match the actual progress of a shipment. The latest Tracking events can help determine whether the package is still moving through the network, has reached the delivery stage or was subject to an unsuccessful delivery attempt.
Express One (Bulgaria) tracking number formats
Express One officially identifies the number used for Tracking as the waybill number or shipment number. Customers can find this identifier in shipment information supplied by Express One, and the company's FAQ specifically notes that recipients may find the shipment number in an email received from the carrier.
Express One Bulgaria does not publicly document one universal tracking-number length, prefix or letters-and-digits pattern that applies to every domestic, international, cargo and partner-network shipment. For this reason, it would be unreliable to present an unofficial numeric pattern as the standard Express One format.
For accurate package tracking, enter the complete waybill number exactly as it appears in the shipping information. If you do not have the shipment number, Express One recommends contacting the sender and asking for it rather than attempting to identify the shipment using an assumed tracking-number format.
Express One (Bulgaria) domestic delivery times
Domestic courier delivery times depend on the delivery zone assigned to the recipient's town. Express One publishes three main zones: Zone 1 shipments are delivered on the next working day, Zone 2 shipments take up to 2 working days, and Zone 3 shipments take up to 3 working days.
Examples of Zone 1 locations include Sofia, Plovdiv, Varna, Burgas, Ruse, Pleven, Blagoevgrad, Stara Zagora and Veliko Tarnovo. Express One states that around 95% of recipients are located in Zone 1 settlements, where domestic delivery normally takes place on the next working day after the shipment is accepted for transportation.
The carrier's FAQ states that packages are delivered on weekdays between 09:00 and 18:00. Actual arrival within that window can vary according to the courier's route, and recipients who cannot be available at the address should contact Express One regarding their delivery.
Express One (Bulgaria) international delivery times
International transit time depends on whether the sender chooses the express air service or the economy road service and on the destination zone. Express One publishes separate delivery schedules for these international services.
For the international economy road service, official examples include Romania in approximately 1–2 working days, Hungary in 2–3 working days, Austria and Slovakia in 3–4 working days, Germany in 4–5 working days, Italy in 5–6 working days, Spain and France in 6–7 working days, and Portugal in 7–8 working days.
Express One's international express air schedule lists many European destinations with an expected transit time of up to 1 working day, including Austria, Belgium, Germany, France, Italy, Spain, the Netherlands, Romania, Hungary, Slovakia and the Czech Republic. These express timings apply according to the carrier's published destination zones and service conditions.
For economy deliveries, Express One explains that published transit times do not include the day the shipment is accepted. They represent expected transit to major cities and can be longer for remote settlements, islands or shipments requiring customs processing. Tracking the individual package is therefore more useful than treating the published estimate as an exact guaranteed arrival time.
Express One cargo, pallet and European delivery services
Express One's Bulgarian services are not limited to small parcels. The company also provides domestic cargo and pallet transport, making the network suitable for heavier commercial shipments in addition to standard courier packages.
Internationally, Express One Bulgaria participates in EURODIS, a European network specializing in parcel and pallet transportation. Express One states that EURODIS operates in 36 European countries, complementing the Austrian Post Group's courier presence in Central and Eastern Europe and extending delivery access across the continent.
What happens if an Express One delivery attempt fails?
If the courier cannot find you at the delivery address and cannot reach you by phone, Express One advises arranging a subsequent delivery date through its customer-service number. Before contacting support, check the latest Tracking status because the shipment history may already explain what happened during the delivery attempt.
Express One publishes 0700 10 100 for customer assistance and +359 (0) 877 00 10 70 for callers using mobile operators. The carrier notes that call charges depend on the relevant landline or mobile tariff.
How to contact Express One (Bulgaria) about shipment issues
If your shipment is delayed, cannot be located or shows an unclear package tracking status, begin by checking its waybill number through 4Tracking or Express One's official Track & Trace service. Express One specifically recommends checking shipment status before contacting customer service because the Tracking history often explains the package's current location or the reason for a delivery problem.
For additional assistance, Express One Bulgaria can be contacted at 0700 10 100 or +359 (0) 877 00 10 70. The official website also provides an Inquiries and Claims contact form where customers can enter their name, telephone number, email address, subject and shipment number when requesting help.
If the problem involves loss, damage, non-delivery or another service issue that requires a formal claim, use the official inquiries and claims process and keep the waybill number and shipment details available. Providing the shipment number helps Express One identify the correct package and investigate the delivery history.
Frequently asked questions about Express One (Bulgaria) package tracking issues
Why is my Express One (Bulgaria) tracking number not working?
First confirm that you entered the complete waybill number exactly as provided by Express One or the sender. Express One does not publish a single universal tracking-number pattern, so do not remove or add characters based on examples from other shipments. If you do not have the correct number, the carrier recommends requesting it from the sender.
Where can I find my Express One shipment number?
Express One states that the waybill or shipment number can be found in shipment information such as the email received from the carrier. If it is unavailable, contact the sender and ask for the correct shipment number before attempting package tracking.
How long does Express One delivery take within Bulgaria?
Domestic timing depends on the recipient's zone. Zone 1 normally takes one working day, Zone 2 up to two working days and Zone 3 up to three working days. Many major Bulgarian cities, including Sofia, Plovdiv, Varna and Burgas, are listed in Zone 1.
How long does Express One economy delivery take across Europe?
The published economy schedule varies by destination. Examples include 1–2 working days to Romania, 2–3 days to Hungary, 3–4 days to Austria, 4–5 days to Germany, 6–7 days to Spain or France and 7–8 days to Portugal. Remote areas, islands and customs processing can increase these times.
Is Express One international express faster than economy delivery?
Yes, the services use different transportation methods and schedules. Express One describes its express international service as air freight and its economy service as road transport. Many European destinations in the official express schedule have an expected transit time of up to one working day, while economy delivery generally requires several working days depending on the destination.
Why has my Express One Tracking stopped updating?
A temporary lack of new scans can occur while a package moves between facilities or partner networks. Check the most recent event and compare it with the applicable domestic or international transit time. If the expected period has passed without a useful update, contact Express One customer service with the waybill number.
Can I Track an Express One international package?
Yes. Express One provides Track & Trace for its shipments, and international services include express air and economy road transportation. Enter the waybill number on 4Tracking or Express One's official tracking page to see the available shipment events.
What should I do if the courier could not deliver my package?
If the courier did not find you at home and could not contact you by telephone, Express One advises arranging another delivery date by calling 0700 10 100. Check Tracking first to confirm that an unsuccessful delivery attempt has been recorded.
Does Express One Bulgaria deliver pallets?
Yes. Express One lists domestic cargo and pallet services among its Bulgarian logistics products and also participates in the EURODIS European parcel and pallet network for international transportation.
How can I contact Express One Bulgaria about a missing package?
Check the latest shipment status first, then call 0700 10 100 or +359 (0) 877 00 10 70 if more assistance is required. You can also use the official Express One Inquiries and Claims form and include the shipment number with your request.
Monthly Delivery Performance for Express One (Bulgaria) – September 2026
Our comprehensive monthly delivery report for Express One (Bulgaria) in September 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 BGRBulgaria |  UnknownUnknown |
|