DIGYLOG is a Moroccan transport and logistics provider focused on parcel delivery and e-commerce fulfillment within Morocco. The company says its network reaches more than 630 cities and localities and works with thousands of sellers, combining collection, transportation, final delivery, and digital order-management tools for merchants that need nationwide logistics support.
Its core service is domestic parcel delivery, with fast delivery promoted for most Moroccan cities. DIGYLOG also provides free parcel pickup from the first order, allowing sellers and other customers to have shipments collected from their location instead of taking them to a depot. After collection, parcels are dispatched toward the destination city and transferred to local couriers for final delivery.
Beyond transportation, DIGYLOG provides storage, packaging, order preparation, and shipment fulfillment. Its warehouse services allow sellers to store inventory and have products prepared for dispatch, while its order-confirmation service uses a call-center team to contact customers and confirm orders before shipment. The company also supports Cash on Delivery operations, collecting the amount associated with an order when the parcel is delivered.
DIGYLOG gives merchants access to a platform where they can enter or import orders, follow shipments, manage complaints, monitor payments, and check stock levels. Recipients can use the carrier's real-time Tracking service to follow a parcel, while 4Tracking provides another convenient way to Track DIGYLOG packages together with shipments handled by many other delivery companies.
How DIGYLOG shipment tracking works
DIGYLOG provides real-time package tracking through its official online tracking tool. The carrier states that Tracking can show the current location and progress of a parcel throughout its journey, with updates covering important stages from dispatch through final delivery.
To Track a DIGYLOG package on 4Tracking, enter or paste the shipment tracking number into the tracking field. 4Tracking can automatically identify the carrier when enough information is available; if necessary, select DIGYLOG using the carrier button. Press the Track button to open the results page and view the latest available package tracking events.
DIGYLOG also provides its own online Tracking page. The official instructions state that the tracking number can be found on the shipping sheet underneath the barcode. Entering that number gives access to the available status information for the parcel.
The carrier describes statuses and notifications that can indicate whether a parcel is in transit, waiting at a sorting center, approaching delivery, or completed. A merchant using the DIGYLOG platform can also follow orders and manage related logistics information through its account.
DIGYLOG tracking number formats
DIGYLOG's official tracking instructions confirm that each shipment uses a tracking number printed on the shipping sheet beneath the barcode. However, the carrier does not publish a customer-facing specification defining one fixed prefix, exact number of digits, or universal alphanumeric pattern for every DIGYLOG shipment.
For that reason, use the complete tracking number exactly as it appears on the shipment document or as provided by the sender. Do not add, remove, or replace characters based on examples from unofficial tracking websites.
If a number produces no Tracking result, make sure you are entering the DIGYLOG shipment number rather than an online-store order number, product reference, payment reference, or another merchant identifier. The sender can check the shipping sheet or its DIGYLOG account to confirm the correct tracking number.
DIGYLOG delivery times
DIGYLOG promotes delivery within approximately 24 hours to the majority of cities in Morocco. This is the main delivery-time commitment currently highlighted by the carrier for its rapid domestic parcel service and applies to most covered destinations rather than every address without exception.
For example, DIGYLOG specifically promotes its express service for major Moroccan cities such as Agadir, Marrakech, Casablanca, Rabat, Tangier, Fès, and Meknès as part of its nationwide rapid-delivery network. The company states that most destinations can receive parcels within 24 hours.
For more remote destinations, DIGYLOG has separately published delivery periods ranging from approximately 1 to 7 days. This shows why a package going to a less accessible locality should not automatically be expected to follow the same 24-hour schedule advertised for the majority of cities.
Actual timing can also depend on when the parcel is collected, order confirmation, destination, route, shipment volume, weekends or holidays, and other operational circumstances. For an active package, follow the latest Tracking events to see whether it has been collected, dispatched to the destination city, transferred to the local courier, or delivered.
How to contact DIGYLOG about shipment issues
DIGYLOG lists 05 25 56 42 00 and 06 60 30 25 17 as official contact telephone numbers. Customers can also email Contact@Digylog.Com. When requesting help with a delayed, missing, or incorrectly delivered parcel, provide the complete tracking number and a clear description of the issue.
The company's official contact address is MAG N° 65 BIS, Avenue Jamal Abdennacer, Cité Al Massira, Agadir, Morocco. DIGYLOG's current legal terms identify CHRONO PACK SARL AU as the entity responsible for the transport and logistics services covered by those conditions.
Merchants using the DIGYLOG platform can also add complaints directly through their account and follow order, payment, and inventory information. For loss or damage cases covered by the carrier's terms, the sender should retain shipment information, invoices showing the value of the goods, photographs where applicable, and other evidence needed to support the claim.
If you are the recipient of an online order rather than DIGYLOG's direct customer, contacting the seller can also help. The seller has access to the original shipment information and can confirm the tracking number, check its logistics dashboard, and open a complaint with DIGYLOG when necessary.
Frequently asked questions about DIGYLOG package tracking issues
Why is my DIGYLOG tracking number not working?
Check that you copied the complete tracking number shown beneath the barcode on the shipping sheet. Also make sure you are not entering the merchant's order number or another commercial reference. If the shipment was created recently, allow time for the first logistics event to appear.
What does a DIGYLOG tracking number look like?
DIGYLOG confirms that the tracking number appears on the shipping sheet underneath the barcode, but it does not publish one universal prefix or fixed character length for all shipments. Use the exact identifier supplied for your parcel.
Where can I find my DIGYLOG tracking number?
The official DIGYLOG Tracking instructions state that the number is printed on the shipment sheet beneath the barcode. If you are the recipient and do not have that document, ask the sender or online seller to provide the shipment tracking number.
Can I Track DIGYLOG packages on 4Tracking?
Yes. Enter the DIGYLOG tracking number on 4Tracking and press Track. The system can automatically identify the carrier when possible and display the latest available package tracking updates.
Why has my DIGYLOG package tracking stopped updating?
A parcel may spend time between collection, sorting, dispatch to the destination city, and final delivery without receiving an immediate new scan. Continue monitoring Tracking and contact DIGYLOG or the sender if there is no meaningful progress for an unusually long period.
How long does DIGYLOG take to deliver?
DIGYLOG promotes delivery within approximately 24 hours to the majority of cities in Morocco. The carrier has also published delivery periods of approximately 1–7 days for more remote areas, so the actual time depends on the destination and logistics conditions.
Does DIGYLOG deliver across Morocco?
Yes. DIGYLOG states that its network covers more than 630 cities and localities in Morocco and promotes nationwide parcel pickup and delivery services. Delivery time can differ between major cities and more remote destinations.
Does DIGYLOG offer free parcel pickup?
Yes. DIGYLOG advertises free pickup starting from the first order and states that its pickup service is available across Morocco. The company collects parcels from the sender's designated location before routing them through its delivery network.
Does DIGYLOG support Cash on Delivery?
Yes. DIGYLOG's official service terms include Cash on Delivery operations. The delivery network collects the order amount shown on the shipment information from the recipient and manages the collected funds for the sender according to the applicable account conditions.
What should I do if my DIGYLOG package appears lost?
Check the latest Tracking event first. If the shipment has shown no meaningful progress for an unusually long period, contact DIGYLOG at 05 25 56 42 00 or 06 60 30 25 17, or email Contact@Digylog.Com. The sender should keep invoices and shipment documentation if a formal loss claim is required.
What should I do if my DIGYLOG package arrives damaged?
Keep the parcel, packaging, shipping label, and damaged contents and take clear photographs. Notify the seller and DIGYLOG promptly. The carrier's terms provide for compensation in eligible loss or damage cases based on the actual value of the goods, so proof of value can be required.
What should I do if Tracking says delivered but I did not receive the package?
Check the delivery address and ask household members, reception staff, neighbors, or anyone else who may have accepted the shipment. If the parcel cannot be located, contact DIGYLOG with the tracking number and notify the seller so the recorded delivery can be investigated.
How can I contact DIGYLOG about a Tracking problem?
Call 05 25 56 42 00 or 06 60 30 25 17, or email Contact@Digylog.Com. Merchants can also use the complaint tools available through the DIGYLOG platform. Include the complete tracking number and shipment details so the parcel can be identified quickly.
Monthly Delivery Performance for DIGYLOG – August 2026
Our comprehensive monthly delivery report for DIGYLOG in August 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 MARMorocco | MAR Morocco |
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