Parcel2Go is one of the UK's leading parcel delivery comparison websites, offering an array of affordable and efficient courier services to both individuals and businesses. Established with the mission to simplify the parcel delivery process, Parcel2Go partners with major courier companies to provide a range of delivery options that cater to various needs and budgets. By leveraging its extensive network and advanced technology, Parcel2Go ensures that customers can send parcels domestically and internationally with ease and reliability.
Headquarters and Contact Information
Parcel2Go is headquartered at Coe House, Coe Street, Bolton, BL3 6BU, United Kingdom. The company prides itself on its customer-centric approach, providing multiple channels for support and inquiries. Customers can visit their contact page for more information on how to get in touch with their customer service team.
Services Offered by Parcel2Go
Parcel2Go offers a wide range of services designed to meet the diverse needs of its customers. These services include:
- Domestic Delivery: Reliable and cost-effective parcel delivery within the UK, with options for next-day delivery and standard delivery times.
- International Shipping: Comprehensive international delivery services to over 200 countries worldwide, offering both express and economy options.
- Same-Day Delivery: Urgent delivery service for time-sensitive parcels, ensuring parcels are delivered on the same day they are sent.
- Freight Services: Solutions for larger and heavier parcels, catering to both domestic and international freight needs.
- Drop-Off Services: Convenient drop-off locations across the UK, allowing customers to drop their parcels at a nearby point for collection and delivery.
- Courier Comparison: A platform to compare different courier services and prices, enabling customers to choose the best option for their specific needs.
Parcel2Go partners with renowned courier companies like DHL, UPS, Hermes, and DPD, ensuring a wide range of delivery options and competitive pricing for its customers.
Parcel Tracking
How Parcel Tracking Works
Parcel2Go provides an efficient parcel tracking system that allows customers to monitor their parcels throughout the delivery process. The tracking system is integrated with the courier partners' systems, offering real-time updates on the status and location of parcels. Customers can track their parcels by entering their tracking number on the Parcel2Go website.
Tracking Number Format
The tracking number for Parcel2Go parcels typically starts with 'P2G' followed by 8 digits. For example, a tracking number might look like this: P2G12345678. This unique identifier helps customers get detailed information about their parcel's progress and current location.
How to track Parcel2Go parcels?
To track a Parcel2Go parcel, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Parcel2Go" from the options. If you are unsure about which carrier is handling your parcel, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your parcel's status and location is displayed.
Parcel Delivery Time
The delivery time for Parcel2Go parcels varies depending on the destination and the type of service selected. Domestic deliveries within the UK can take anywhere from 1-3 business days for standard services, while next-day delivery options are also available. International parcels may take longer, ranging from 3-7 business days for express services to 7-14 business days for economy options.
Examples of Delivery Times
- Within the UK: 1-3 business days (standard), next-day delivery available
- To the USA: 3-5 business days (express), 7-10 business days (economy)
- To Europe: 3-5 business days (express), 5-7 business days (economy)
- To Australia: 5-7 business days (express), 10-14 business days (economy)
What is the Typical Parcel2Go Parcel Delivery Time?
Parcel2Go is committed to ensuring swift and efficient delivery of all parcels. Domestic deliveries within the UK typically take between 1-3 days, while international deliveries may take between 3-7 days, depending on the destination country. It's important to note that these are estimated delivery times and actual delivery may vary due to factors such as customs processes, weather conditions, or package size and weight.
How Do I Contact Parcel2Go for Parcel Issues?
If you encounter any problems or have questions regarding your parcel, Parcel2Go has provided a variety of ways to contact their customer support team. They are committed to providing efficient and helpful service to resolve your issues promptly.
To reach out to their customer service team, navigate to the Parcel2Go Help Centre webpage. You can access this by clicking here.
On the contact page, you'll find a comprehensive list of contact options and detailed information on how to get the help you need. Whether you have a query about your parcel, need help with tracking your package, or require assistance with other issues, the Help Centre page is designed to provide solutions and answers.
Please keep your tracking number handy when reaching out to Parcel2Go's support team. This information will help the customer service representatives provide more efficient and effective assistance.
Remember, having clear and accurate information about your concern will expedite the resolution process, ensuring you receive a satisfactory response in the shortest possible time.
Frequently Asked Questions About Parcel2Go
What Should I Do if My Parcel2Go Parcel is Delayed?
If your Parcel2Go parcel is delayed, start by checking the status of the parcel using the Parcel2Go tracking tool on their website. Input your P2G tracking number to view the latest updates. If the delay continues without explanation, it's recommended to contact Parcel2Go's customer support for further assistance.
What If I Wasn’t Home When Parcel2Go Attempted Delivery?
If Parcel2Go attempted a delivery when you weren't available, they usually leave a notice with instructions for rescheduling the delivery or picking up your parcel from a local depot. It's essential to follow the instructions on the notice or contact Parcel2Go customer service for additional help.
My Parcel2Go Parcel is Marked as Delivered, but I Didn't Receive It. What Should I Do?
If your Parcel2Go parcel shows as delivered, but you haven't received it, first check the surroundings of your delivery address and with your neighbours. If the parcel is still missing, contact Parcel2Go's customer service to report the issue and seek assistance.
How Do I Report a Damaged Parcel2Go Parcel ?
If your Parcel2Go parcel arrives damaged, report the issue to Parcel2Go customer service promptly. They will guide you through the process of filing a complaint and potentially making a claim for the damaged parcel.
Can I Change the Delivery Address for My Parcel2Go Parcel?
If you need to change the delivery address for your Parcel2Go parcel, it's best to contact Parcel2Go's customer service immediately. They will guide you through the process, which may depend on how far your parcel has progressed in its journey.
What If My Parcel2Go Tracking Number Isn't Working?
If your Parcel2Go tracking number isn't working, it could be due to the tracking information not being updated in real-time. If the problem persists, it's advised to reach out to Parcel2Go customer service for further clarification.
What Should I Do If My Parcel Is Stuck In Transit?
If your Parcel2Go parcel is stuck in transit for a longer period than expected, it could be due to various reasons. Contact Parcel2Go customer service to get more detailed information about the status of your parcel.
How Long Will Parcel2Go Hold My Parcel?
Parcel2Go will usually hold your parcel for a certain period, depending on the courier's policy. If you are unable to receive your parcel, you should contact Parcel2Go to discuss your options.
Can I Request A Specific Delivery Time With Parcel2Go?
Specific delivery times cannot be guaranteed due to logistical reasons. However, Parcel2Go offers different service options, and some may allow for more flexibility in delivery times. You may contact Parcel2Go for more information.
What Should I Do If I Received An Incorrect Item In My Parcel?
If you received an incorrect item in your Parcel2Go parcel, you should report this to Parcel2Go's customer service as soon as possible. They will provide you with the necessary steps to return the incorrect item and receive the correct one.
Our Monthly Statistics for Parcel2Go – June 2024
Our monthly delivery time statistics for Parcel2Go in June 2024 provide insights into the minimum, average, and maximum shipment delivery times from the origin to the destination country.
| From | To | Delivery Time |
|---|---|---|
 GBRUnited Kingdom | GBR United Kingdom |
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