J&T Express Philippines

J&T Express Philippines Tracking

J&T Express Philippines is an express logistics company based in Taguig, Philippines.

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Track J&T Express Shipments in the Philippines.

J&T Express Philippines

J&T Express Philippines is a leading courier and logistics company that has rapidly become a key player in the Philippine logistics industry. Specializing in parcel delivery and distribution, J&T Express provides a wide range of courier services tailored to meet the demands of both individual and corporate clients. The company is part of the global J&T Express network, known for its efficient delivery services and innovative logistics solutions.

Services and Headquarters

With its headquarters located at 11F Marajo Tower, 26th Street Cor. 4th Avenue, Taguig, Philippines, J&T Express operates an extensive network across the country, ensuring comprehensive coverage and reliable service delivery. The company offers express courier services, freight forwarding, and warehousing solutions, all supported by state-of-the-art logistics technology. J&T Express Philippines is committed to providing fast and cost-effective delivery options, making it a preferred choice for online businesses and e-commerce platforms.

Technological Advancements and Customer Service

J&T Express Philippines leverages advanced tracking systems and logistical technology to enhance operational efficiency and customer satisfaction. The company's user-friendly platforms enable customers to easily book services and track shipments in real-time, ensuring transparency and control over the delivery process.

Shipment Tracking with J&T Express Philippines

How Shipment Tracking Works

J&T Express Philippines offers a reliable and easy-to-use tracking system that allows customers to monitor their shipments from pickup to delivery. By entering the 12-digit tracking number on the J&T Express website or mobile app, customers can access up-to-date information about their parcel's location and status.

Tracking Number Format

The tracking number format for J&T Express Philippines consists of 12 digits, for example, 123456789123. This standardized format helps to ensure the accurate tracking and management of each shipment throughout the delivery process.

How to track J&T Express Philippines shipments?

To track a J&T Express Philippines shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "J&T Express Philippines" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.

Shipment Delivery Time

The delivery time for shipments with J&T Express Philippines varies depending on the destination and the type of service selected. Typically, local deliveries are completed within 1-2 business days, while deliveries to more remote areas of the Philippines may take up to 3-5 business days. For instance, a parcel shipped from Manila to Cebu is usually delivered within two days, whereas a delivery from Manila to a provincial area like Palawan might take three days.

Customer Support and Contact Information

Contacting J&T Express Philippines

If you encounter any issues with your shipments, J&T Express Philippines provides several ways to get in touch:

  • Phone: Customers can call +63 289111888 for direct support and assistance with any shipping concerns.
  • Email: Inquiries and support requests can be sent to [email protected].
  • Physical Address: For more complex issues or direct interactions, customers can visit the headquarters at 11F Marajo Tower, 26th Street Cor. 4th Avenue, Taguig, Philippines.


J&T Express Philippines is dedicated to maintaining high standards of customer service and delivery efficiency, ensuring that each parcel reaches its destination promptly and securely. Whether dealing with simple document shipments or complex logistics challenges, J&T Express Philippines strives to deliver optimal solutions to meet the diverse needs of its clients.

Frequently Asked Questions about J&T Express Philippines

What should I do if my tracking number isn't working?

If your tracking number isn't working, please ensure you've entered the correct number without any spaces or errors. If the problem persists, wait a few hours as there might be a delay in the system updating. If you still can't track your parcel, contact J&T Express Philippines customer service for further assistance.

How long does it take for tracking information to become available?

Tracking information typically becomes available once the parcel has been processed through the first scan at a J&T Express facility. This can take a few hours after the parcel is dropped off or picked up. If you do not see any tracking updates within 24 hours, please contact customer support for clarification.

What can I do if my shipment is delayed?

If your shipment is delayed, first check the latest tracking updates for any notifications or changes in delivery status. If there are no recent updates or if the delay extends beyond the expected delivery date, contact J&T Express Philippines customer service. They can provide more detailed information and assist in resolving the delay.

How can I report a missing or damaged shipment?

To report a missing or damaged shipment, contact J&T Express Philippines customer service immediately. Provide them with your tracking number, details of the issue, and any relevant evidence such as photos of the damaged items if applicable. They will guide you through the process of filing a claim and resolving the issue.

Can I change the delivery address after my shipment has been dispatched?

Changing the delivery address after a shipment has been dispatched is not typically possible due to logistical reasons. However, you can contact J&T Express Philippines customer service as soon as possible to see if the shipment has not yet been delivered and if any adjustments can still be made.

What should I do if the tracking status shows delivered, but I haven't received my package?

If the tracking status indicates that your package has been delivered but you haven't received it, check around your property or with neighbors to see if the package was left in a safe spot or received on your behalf. If you still cannot locate the package, contact J&T Express Philippines customer service immediately to report the issue and initiate an investigation.