FEIA, branded on its official website as 17FEIA, is a China-based cross-border logistics provider operated by Shanghai Hongshan International Logistics Co., Ltd. The company traces its development to 2005 and focuses on logistics for global e-commerce sellers. Its network combines transportation, customs processing and destination delivery, while its digital systems provide Tracking data across the different stages of an international shipment.
FEIA provides international logistics through air freight, road transportation and sea freight, with services aimed at major e-commerce markets. China is its home market, while Germany and Japan are among its verified operating markets. The company's wider service network also connects shipments with international destinations through airline, customs and last-mile delivery partners.
Its end-to-end logistics process can include collection from the seller, warehousing and sorting in China, export customs declaration, international transportation, import customs clearance, last-mile handover and final delivery. FEIA's ParcelS logistics-management system is designed to connect these stages and provide shipment information and notifications throughout the journey.
FEIA also provides logistics solutions for medium and large e-commerce goods such as furniture, lighting products, outdoor equipment, automotive and motorcycle parts, digital products and home appliances. The company works with hundreds of last-mile partners, so the carrier responsible for final delivery may differ according to the destination and service selected.
How FEIA shipment tracking works
FEIA's Tracking system follows shipments using an internal logistics order number. Its official technical documentation shows that Tracking records can contain the event time, location, description, shipment status, last-mile delivery number and delivery company. This makes it possible to follow both FEIA's own logistics stages and information received from the carrier handling final delivery.
To Track a FEIA package with 4Tracking, enter the complete tracking number in the tracking field. 4Tracking can automatically detect the carrier; if necessary, select FEIA using the carrier button. Press the Track button to open the results page and view the available package tracking events in chronological order.
FEIA's systems distinguish several shipment stages. Official system documentation includes statuses corresponding to warehouse receipt, departure, aircraft takeoff, aircraft landing, customs clearance, in transit, waiting for pickup, delivery failure, successful delivery, possible exception, unusually long transportation, overseas return, lost shipment and Tracking completed.
A FEIA shipment can also receive a separate last-mile tracking number. Official API documentation distinguishes the FEIA logistics order number from the delivery number and delivery company. For example, an international package may initially be followed under FEIA and later show a UPS or another partner-carrier number for the final delivery stage.
FEIA tracking number formats
FEIA's official technical documentation contains internal order-number examples such as FEIEU1700000004YQ and FEIEU1700003879YQ. Another official system example uses Feiash1700000001yq. These examples show that FEIA identifiers can contain letters and numbers, with alphabetic characters before and after the numeric portion.
These examples should not be treated as a universal rule for every current FEIA shipment. The official documentation does not establish one fixed prefix, exact character length or pattern covering all products and routes. Different logistics services or internal systems can use different identifiers.
FEIA also separates its internal order number from the last-mile delivery number. In an official integration example, the FEIA order number FEIEU1700003879YQ is associated with a separate UPS delivery number. Therefore, receiving two tracking numbers does not necessarily indicate an error; one can identify the FEIA cross-border shipment while the other belongs to the final delivery carrier.
When using package tracking, enter the complete identifier supplied by the seller or FEIA. If a new last-mile number appears later, you can also use that number to follow the shipment after it has been transferred to the destination carrier.
FEIA delivery times and supported examples
FEIA does not publish one transit time that applies to every shipment. Delivery depends on the product, destination, transport method, customs process and last-mile carrier. Its current official website instead publishes examples of the fastest delivery times available through particular routes and products.
For Japan, FEIA advertises delivery as fast as approximately 10 days. For its European network, the company advertises delivery as fast as approximately 15 days. Germany is within FEIA's verified European operating scope, but the public website does not provide a separate Germany-specific delivery promise, so the general European example should not be interpreted as a guaranteed German transit time.
FEIA's specialized medium- and large-item e-commerce solution advertises delivery to Europe as fast as approximately 7 days. This faster example applies to the specific product promoted by FEIA and should not be applied automatically to ordinary parcels or every European destination.
The company's website also displays a 20-to-22-day figure for core-product timing, demonstrating that FEIA operates products with different transit profiles. The actual service selected by the merchant is therefore important when judging whether a package is delayed.
International delivery can take longer because of flight or road schedules, customs clearance, warehouse processing, destination-country holidays and last-mile carrier conditions. Use the estimate supplied by the seller or FEIA for your specific service and compare it with current Tracking events rather than assuming that the fastest advertised time applies to every shipment.
How to contact FEIA about shipment issues
If a FEIA package appears delayed, first check the most recent Tracking status and whether a separate last-mile delivery number has been assigned. A package that has reached the destination carrier may continue updating under that carrier's number even when FEIA's own record changes less frequently.
FEIA provides an official customer platform for shipment-related services and customer access. Business customers can also work through the FEIA account or logistics contact responsible for their shipments. The currently accessible official public pages do not provide a clearly verifiable general customer-service telephone number or public support email, so it is better not to rely on telephone numbers or addresses copied from unrelated or older third-party pages.
If you are the recipient of an online purchase rather than FEIA's direct customer, contact the seller or marketplace first when a package is seriously delayed, lost or returned. The seller created the logistics order and is normally better positioned to contact FEIA, identify the selected product, obtain the destination carrier number and open a claim or delivery investigation.
When reporting a problem, provide the FEIA tracking number, any last-mile tracking number, destination, shipping date and latest Tracking event. For damaged goods, keep photographs of the parcel, shipping label, outer packaging and contents until the seller or logistics provider confirms what evidence is required.
Frequently asked questions about FEIA package tracking issues
How do I Track a FEIA package?
Enter the FEIA tracking number on 4Tracking and press the Track button. The results page can display the available shipment events and may also identify information from the carrier responsible for final delivery.
What does a FEIA tracking number look like?
Official FEIA technical documentation includes examples such as FEIEU1700000004YQ and FEIEU1700003879YQ. However, FEIA does not publish one universal format for every current service, so these examples should not be treated as mandatory patterns.
Why do I have two tracking numbers for the same FEIA package?
FEIA distinguishes its logistics order number from the destination delivery number. A second identifier can belong to the last-mile carrier that receives the package after international transportation and customs clearance.
Why is my FEIA tracking number not working?
Confirm that you entered the complete logistics number rather than an online-store order number. Newly created shipments can also require time before the first physical processing event appears. If the seller supplied several numbers, ask which one is the FEIA logistics order number.
What does warehouse received mean in FEIA Tracking?
This status indicates that the shipment has been received into the logistics operation or warehouse. Further events can follow as the package is sorted, dispatched and prepared for international transportation.
What does customs clearance mean in FEIA Tracking?
It means the shipment is going through customs-related processing. International packages may remain at this stage while documents, declarations, duties or inspections are handled before the parcel can continue toward delivery.
Why has my FEIA package tracking stopped updating?
A package can spend time between scans during international transportation, customs clearance or a carrier handoff. Check whether a last-mile tracking number has appeared. If the shipment has exceeded the estimate supplied for the booked service, contact the seller so they can request an investigation.
How long does FEIA delivery to Japan take?
FEIA's official website advertises Japan delivery as fast as approximately 10 days. This is a fastest-service example rather than a guaranteed delivery time for every package, and the actual transit period depends on the selected product and shipment conditions.
How long does FEIA delivery to Germany take?
FEIA advertises its European service as fast as approximately 15 days, while some specialized medium- and large-item European services are promoted as fast as approximately 7 days. The public website does not provide a separate universal Germany-specific delivery promise, so check the timing attached to the actual service booked by the seller.
Can another company deliver my FEIA package?
Yes. FEIA works with a large network of last-mile partners and its own systems record a separate delivery company and delivery number when applicable. The final courier therefore depends on the route and service selected.
What should I do if FEIA Tracking says delivery failed?
Check whether a last-mile carrier and local tracking number are shown. The destination courier may provide more detailed information about the failed attempt. If no useful details are available, contact the seller and ask them to escalate the shipment through FEIA.
What should I do if my FEIA package is marked as lost or returned?
Contact the seller or shipper promptly. Keep the FEIA order number and any destination-carrier number available. Because the seller purchased the logistics service, they are generally the appropriate party to investigate the loss, arrange a reshipment or handle a marketplace refund.
How can I contact FEIA about a Tracking problem?
Direct FEIA business customers can use the company's customer platform or their assigned logistics contact. Recipients who purchased goods from an online store should normally contact the seller first so the merchant can investigate through FEIA using the original shipping account and order details.
Monthly Delivery Performance for FEIA – August 2026
Our comprehensive monthly delivery report for FEIA in August 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 CHNChina |  UnknownUnknown |
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