HYJY is a China-based cross-border logistics provider whose official website identifies the company as 恒元嘉运. Founded in 2021 and headquartered in Guangzhou's Panyu District, the company focuses on logistics services for cross-border e-commerce sellers. Its confirmed own operating market is China, where its network includes processing facilities in cities such as Guangzhou, Shenzhen, Dongguan, Shanghai, Yiwu, and Zhengzhou.
HYJY combines multiple forms of cross-border transportation and fulfillment, including international dedicated lines, postal and express services, traditional sea freight, B2B cargo transportation, warehousing, FBA-related logistics, and value-added services. The company says its logistics portfolio contains more than 100 products designed for different shipping requirements.
For e-commerce parcels, HYJY lists B2C products such as HY Global Preferential services for general goods and battery-containing goods, HY US dedicated lines, USPS-related channels, Guangdong ePacket, and Guangdong E-Express. Its B2B cargo products include Europe and US express air freight, economy air freight, Matson ocean shipping, OA ocean services, UPS express products, and FedEx IP services. These options allow sellers to choose different transportation methods according to shipment type and fulfillment requirements.
HYJY also promotes free pickup for eligible shipments in more than 30 Chinese cities, compliant customs-declaration services, and fixed air-cargo capacity arranged with airlines. Its smart logistics system provides full-process shipment visibility so merchants can follow cargo as it moves through the logistics chain. For recipients, 4Tracking provides a convenient way to Track HYJY packages together with shipments handled by many other international carriers.
How HYJY shipment tracking works
HYJY uses a logistics tracking system to record shipment progress as packages move through its network. The company's official information describes full-process, real-time cargo Tracking, which can help sellers and recipients follow transportation from origin processing through later logistics stages.
To Track an HYJY package on 4Tracking, enter or paste the shipment tracking number into the tracking field. 4Tracking can automatically detect the carrier when enough information is available; if necessary, select HYJY using the carrier button. Press the Track button to open the results page and view the latest available package tracking events.
HYJY's official website also lists a shipment-trajectory query tool among its logistics resources. For cross-border shipments, Tracking can contain gaps while a parcel is moving between processing centers, traveling internationally, clearing customs, or transferring to another delivery company. If a downstream carrier and another tracking number appear, keep both numbers until delivery is complete.
HYJY tracking number formats
HYJY's current official public pages do not publish a definitive universal tracking-number format for every logistics product. No fixed prefix, exact number of digits, or single alphanumeric structure can therefore be confirmed as applying to all HYJY packages.
This is particularly important because HYJY offers many different logistics channels, including its own dedicated-line products as well as services involving postal and international express networks. The shipment identifier can therefore depend on the product and logistics arrangement selected by the sender.
Use the complete tracking number exactly as it appears in the seller's shipment information, shipping label, HYJY logistics record, or dispatch notification. Do not add or remove characters to make the number resemble an unofficial example. If Tracking returns no result, confirm that you received the logistics tracking number rather than an online-store order number, SKU, payment reference, or seller reference.
HYJY delivery times
HYJY's current official public product pages do not provide a verified table of fixed delivery-day promises for its individual shipping channels. The carrier describes several services as designed for high or stable delivery efficiency, but it would be misleading to convert those descriptions into unsupported numerical transit-time estimates.
The official service catalogue does show that HYJY offers different transportation products for different delivery requirements. For example, B2B customers can choose between Europe and US express air freight, Europe and US economy air freight, and ocean-shipping products such as the Matson sea line. These are distinct logistics channels and should not be expected to have identical transit characteristics.
HYJY also provides dedicated B2C services such as HY Global Preferential and HY US lines, with separate versions for general goods and shipments containing batteries. Product choice, airline or vessel schedules, customs processing, destination, parcel characteristics, and the final delivery carrier can all affect the actual arrival date.
For an active shipment, use Tracking to judge progress rather than relying on an unsupported universal number of days. A parcel that has only been accepted in China is at a different stage from one already transported internationally or handed to a destination delivery company. If timing is important, the sender can also request the current service-specific estimate directly from HYJY.
How to contact HYJY about shipment issues
HYJY lists 13380038009 as its official contact telephone number and 1578897846@qq.com as its contact email address. The company also lists QQ account 1578897846 as a contact channel. When asking about a delayed or missing package, provide the complete tracking number and a clear description of the issue.
The company's official contact address is the second floor of Building C, Rongsheng Industrial Park, No. 1 Xinling Road, Dalong Subdistrict, Panyu District, Guangzhou, China. Business customers who shipped directly through HYJY can use the company's contact channels to request information about transportation, customs processing, Tracking, or service arrangements.
If you are the recipient of an e-commerce order rather than HYJY's direct customer, contacting the seller is often useful as well. The seller can check its HYJY shipping account, confirm the exact logistics product and tracking number, identify a later delivery partner, and communicate directly with HYJY when an investigation or shipment correction is required.
Frequently asked questions about HYJY package tracking issues
Why is my HYJY tracking number not working?
Check that the complete shipment number was copied correctly and that you are using a logistics tracking number rather than the merchant's order number or another reference. A newly created shipment may also need time before its first physical processing event appears. Ask the seller to confirm the number if Tracking continues to return no result.
What does an HYJY tracking number look like?
HYJY does not currently publish one universal customer-facing tracking-number format covering all of its services. Because the company operates many different logistics channels, avoid assuming that every valid HYJY number must have the same prefix or length. Use the exact identifier supplied for your shipment.
Can I Track HYJY packages on 4Tracking?
Yes. Enter the HYJY shipment number on 4Tracking and press Track. The system can automatically identify the carrier when possible and display the available package tracking events on the results page.
Why has my HYJY package tracking stopped updating?
A cross-border parcel can spend time traveling between facilities, waiting for international transportation, undergoing customs procedures, or transferring to another carrier without generating an immediate new public scan. Continue monitoring Tracking and contact the seller or HYJY if there is no meaningful progress for an unusually long period.
How long does HYJY take to deliver?
HYJY does not currently publish a verified universal delivery-time table for all of its services. Transit time varies according to the selected product, transportation method, route, customs processing, and final delivery arrangement. Follow the individual shipment's Tracking or ask the sender for the estimate associated with the selected HYJY channel.
Does HYJY offer air and sea freight?
Yes. HYJY's official product catalogue lists Europe and US express and economy air-freight products as well as ocean-freight options including a Matson sea line and OA sea service. These services are separate from the company's smaller B2C parcel channels.
Can HYJY ship products containing batteries?
HYJY lists dedicated versions of several services for battery-containing goods, including HY Global Preferential and HY US dedicated-line products. Shipment acceptance still depends on the product, battery type, packaging, destination, and applicable transport regulations, so senders should confirm eligibility with HYJY before shipping.
Why does another carrier appear in my HYJY Tracking?
HYJY provides cross-border logistics and can use postal, express, or destination delivery networks as part of a shipment. Another carrier may therefore handle a later stage of the journey. If a second tracking number appears, keep it because it may provide more detailed package tracking after the handoff.
What should I do if my HYJY package appears lost?
Check the latest Tracking event and determine whether the parcel has been transferred to another logistics provider. If there has been no meaningful movement for an unusually long period, contact the seller first or contact HYJY at 13380038009 or 1578897846@qq.com with the tracking number and shipment details.
What should I do if HYJY Tracking says delivered but I did not receive my package?
Check which carrier recorded the final delivery event and look around the delivery address, reception area, mailbox, and other usual parcel locations. Ask household members or neighbors whether they accepted it. If the parcel cannot be located, contact the final delivery carrier when identifiable and notify the seller so the delivery can be investigated.
How can I contact HYJY about a Tracking problem?
You can call HYJY at 13380038009, email 1578897846@qq.com, or use QQ account 1578897846. Include the complete tracking number, sender information, destination, and latest known Tracking event so the company can identify the shipment more easily.
Monthly Delivery Performance for HYJY – September 2026
Our comprehensive monthly delivery report for HYJY in September 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 CHNChina |  AUSAustralia |
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